Cycle Gear

This store is a mess. Glove rack was a unmitigated disaster. No changing rooms to try on cycle pants. Merchandise stacked everywhere on the floor. The Cyclegear in San Luis Obispo is the ideal that the Bako store should strive for. This location needs new management and a larger space for all of the stock making the store look piled and misplaced.

On a long shot without even calling ahead I ride down to see about a broken plastic fastener part on my Aria RX7 helmet. Not only did they have it in stock the nice man installed it for me. So pleased and even got a free clock as its apparently bike night last night. The store was jumping and made my day not to have to guess exactly what part I would’ve had to purchase online. These guys are the best!

800^th review and First!
Story time!
First off, Nathan was a life saver.
We left Orange County on a 5 day, 1,000 mile ride, heading for Fresno, but my boyfriend was experiencing a pressure point with his new helmet (Shoei X-​12 Medium). We had to stop and figure something out. We were already 170 miles from home, so our only choice was the find a motorcycle shop nearby and cross our fingers that we could find something that would fit. While pulled over at the Shell station, we found this Cycle Gear only 5 miles away. I called and Nathan answered the phone. He answered all my questions and came across as very kind, patient, and honest. We left the Shell and found our way in.
Nathan gave us his full attention and helped us as much as he could to find a helmet that would fit, including letting us try multiple helmets on and leave then on while walking around store, waiting to see if a pressure point formed.
Now, our bikes were already fully loaded for our ride, so carrying a helmet was out of the question. Nathan said the they could put the old helmet in the new box and ship it home for us.
REALLY!!!
Wow. The customer service here was nothing like what we get in OC and I hope some day, Nathan gets promoted and transferred to OC and becomes the regional manger of customer relationships. haha. He needs to train staff of CGs down here on how to greet and treat customers.
The store itself is kept fairly clean and organized. Inventory looked good and other employees were very attentive to other customers in the shop. Never see this in OC.
If I ever find myself in Bakersfield again, I’ll make it a point to stop by and say hello.
Thank you, Nathan. You saved our Christmas trip and my boyfriend absolutely LOVES his GT-​Air.