Papa John’s Pizza

Piss-​poor pizza!
Heard they were having a special and we never tried their pizza before, so we thought what the heck. Never ordered pizza online before either… and now we know why! The website gave you lots of options (choice of crusts, cheeses, toppings, etc.) Since we never had their pizza, I thought I’d better order extra sauce. I placed our order for a Luau (your basic Canadian bacon with pineapple) and also for a pepperoni — both with extra sauce on thin crust. After I placed the order, an email verification was sent. I checked my email and discovered the order was wrong (light sauce on both and a cheese pizza)! I called the local branch, where we were picking it up to let them know, so we could get the order corrected. The little girl that answered the phone was of no help. Told me there was nothing they could do, since I ordered online. Told me I’d have to call the 800 number or just place another order and pay for it. Numerous times she put me on hold and each time she came back to me with zero resolution. In the end, we were stuck with what they made. Really disappointed in the lack of customer service. Their version of «thin crust» is barely any thicker than a saltine cracker. The sauce they attempted to put on was non-​existent. All I can say is… we will NEVER cheat on Rusty’s Pizza again! If you can’t tell by this review — we will never do Papa John’s ever again. If we could do less than one-star…we would!

I’m so happy that I live within delivery distance of this place now. I love their pizza. Its thick and has squishy crust and they use a lot of toppings.
Their deliveries are also super fast. We’ve ordered from them at least twice a week for the past month and a half and it’s been great every time.

I’ve always enjoyed Papa Johns, however, they have really gone downhill. I will never order from them again. The pizza and the staff are absolutely horrible since they moved to their current location on Colubus. So sad!

Pizza is always good. They have really good deals sometimes so definitely ask about them before placing order. Staff is quick and friendly, definitely plan on dinning out though because place is way to small for dinning in.

Our family loves pizza and wanted dinner after an all day swim meet. I called them to place order and they said I had to go online to get specials. I ordered on my phone waited 20 minutes before I went in the store. When I arrived they had not even started the pizza and the girl at counter said they had a rush and were busy. Interesting as no one else was inside and the workers were standing in front drinking soda pop. Geesh Bakersfield has some lazy and lame workers. This is strike 2 for our Bakersfield trip.

Papa Johns has always been my favorite national chain. I took away a star because to them SW Bakersfield does not exisit … INEXCUSABLE!!!

So I placed an online order before 11pm. While driving there my girlfriend has me go online to check how late the restaurant is open and it says 11:10pm We both think this is odd that it says 11:10pm. Also that the online system would take an order in the first place. When the store is so close to closing. So we decide to turn around, since the only Papa Johns in Bakersfield is on the other side of town about 14 miles away from my home. So we return home and at 12:06am. We receive a phone call from the Papa Johns. Letting us know that are order is ready and if we are going to pick it up or not. We explain about the website and they say that’s it ready. We ask if its cold? They say no and that they will wait for us. So we pile into the car again and begin to drive to the Papa Johns. We get there at 12:24am and the restaurant is dark and there is no one there. We assume that they left and no one is there. Well a person sitting outside eating a pizza. Waves over to a small compact that is sitting in front of the store still. He tells us that those are the employees waiting outside of the store. So next thing you know they pull up next to us and ask if we were the people coming from the other side of town. We say yes and they say ask if we want if our order because they still have part of it. I ask them «part of it»? and they respond by saying they sold one of our pizzas and our willing to sell us the rest. I look over at my girlfriend and she angrily tells me no. So I tell them no and they drive off. I think it is rather interesting that these employees we’re still willing to sell us a pizza and other items. Even after the store was closed for the business day and visibly dark. Which leads me to assume that they were going to take it home with them but tried to sell it to us because we showed up Not very honest, not very hygienic. Also to note that the man that waved us to the employees was sitting on his motorcycle visibly eating and enjoying his pizza. Its safe to assume that was one of our pizzas. So after attempting to drive to your establishment twice we never did get our pizza I tried to call customer service lets just say I was #1 in line for quite some time. So the bottom line is that your website is poor, if your customer reps called us one to verify if we were coming, wouldn’t they do the same before leaving? Why was there product outside the store once closed? and why did your employees try and sell it to me after they had the look of deers caught in headlights. Because they had realized they had screwed up? perhaps. the icing on the cake that some «person» bought our family’s late dinner and was sitting and eating it and soliciting in front of your establishment, Not only against your rules and the shopping centers rules by also local and county law. To end this my girlfriend is a Papa Johns fanatic personally I think its overrated especially for having to drive to a not so nice part of town for it and limited delivery area. She has finally said she will never patron your business again and personally I’m thrilled. But we both agreed that a copy of this electronic comment should be placed on your Facebook and all other corresponding social media outlets and Review and opinion websites such as
or

Thank you and enjoy your evening because I know I’m not because i worked 12 hours and now I get to figure out what and try to eat because you hire liars, thieves and incompetents. Good Day

We are usually pretty happy with delivery time. and the drivers are way cool.
Pizza is ok (greasy/​heavy) but fresh toppings and my boys love their chicken so we go back