Placed an order at 5:50pm online with my credit card, delivery time was stated to be 6:25pm. At 7:25pm I called to find out where the order was four myself and my daughter to find despite running my credit card they had cancelled the order because they called and didn’t receive a response; however, the number they called is a cancelled house phone number and not the number I gave them via the online app. The employee that informed me off this was extremely detached from the issue, if not somewhat irritated, and gave little more than blame on my end for the phone call not being answered. Despite the lengthy time I would’ve been satisfied if they had given an iota of concern when they were addressing the issue, and not tried to reserve blame upon myself. Upon finishing placing my order again I was assured a thirty minute delivery time which they made good on.
Didier R.
Évaluation du lieu : 1 Bakersfield, CA
The building reeks as soon as you walk in & the stench lingers throughout your meal. I tried the pepperoni pizza because no one can mess that up, right? Wrong. It was extra salty & greasy & not the least bit satisfying. I also walked up to the counter & made eye contact with 3 different employees none of which acknowledged me. One stood at the counter right in front of me still acting as if I were invisible. I would definitely never come here again.
Lindsey D.
Évaluation du lieu : 1 Bakersfield, CA
I ordered my pizza, sat down, and waited for 20 minutes. The worker leticia looked over at my table called my name to go get the pizza from her. Then I got over to her and she made me go back to my table to get her my receipt. I was never offered plates. There is only one other family in the restaurant. About five minutes later she carried their pizza out to their table.
Jacqueline S.
Évaluation du lieu : 4 Bakersfield, CA
Okay, so never say never. We were on our way home from Rush with a car full of kids and decided lets try the new deal they have for $ 8.99 for a large pizza. The guy on the phone was nice and the service was fast. When we picked up our pizza’s my boyfriend had asked for half to have the hot wing sauce put on it and they accidentally did all of it. Immediately without our request they offered to make one and deliver it to our home or refund us for the entire pizza. He came out to the vehicle to ask me what I would like to do and I said, «it’s fine, let’s just go home»(remember hyped up kids coming home from rush). Before I even got to sit down and eat my phone was ringing. It was a call from Pizza Hut with a woman on the other line asking what we would like to do. I said you do not have to send out another one we are okay with this and she told me they will be adding a credit to my account. I’m not sure what has changed, but it is for the good!
Dora M.
Évaluation du lieu : 4 Bakersfield, CA
I had used the online deal to order and pay online for the first time. Nowhere did I see, even on the confirmation email, that as a first time user I would have to confirm by phone the order. Therefore, because the call was missed Pizza Hut cancelled the order. I was extremely disappointed when I called at the delivery time to find out where the pizza was. The gentleman I spoke to explained their policy and resubmitted the order and had it to our house within the time frame that was given. Overall, a confirmed payment should not be cancelled in my opinion. But, this location did a great job with getting the order to me in the time I needed and they were very friendly.
George U.
Évaluation du lieu : 5 Bakersfield, CA
I went to Pizza Hut after a late soccer game. This place was clean and the employees where extra friendly. The pizza and wings were delicious and came out fast. I have to say this pizza was better than the standard Pizza Hut pizzas that they serve. They have a few games in the game room and a nice flat screen TV’s. This will definitely be my pizza spot when I’m in East side of town!