Walgreens

You will get a 5 when I get a a good drive thru pharmacy experience. Number one if somebody pulls up to the pharmacy window and their prescription is not ready tell them to come back later. Do not let them sit for 20 minutes at the pharmacy window this totally unravels the so-​called convenient drive thru (your words not mine). Number 1 is based on several experiences.
Number 2 if the buzzer to get the pharmacist attention is broken or the pharmacist doesn’t know how to use it it may be a good idea to put a sign on the window. I hit that thing at least 15 times over the course of five minutes and no one came to the window. I had to call the store from my car to get the pharmacist attention.
Number 3 English is a great language the pharmacist should probably be able to comprehend even the simplest of words. Since she didn’t know how to pick up the phone and talk through the speaker it was very difficult for her to understand me through the bulletproof glass and for me to understand her. This all happened February 29^th 2016 at around 6:40 a.m. .
Number 4 I will be more than happy to bump my review up once there is a good experience. You are close and that’s why I go to you.

Customer service was awful. I went to the pharmacy after browsing myself and not being able to find the supplement I was looking for. I asked the woman at the counter if they had it (online site said they did) and she said «oh I don’t know let me call customer service I don’t even know what this is…» My first thought was why is she even working in the pharmacy… So then after 10minutes my husband asks the pharmacist herself, who gave the same answer and the other chinned in «oh they haven’t came I’ll ring them again.» I don’t know how the actual pharmacist was unsure of this and they thought some random clerk would have any knowledge of something a pharmacist should. Well after waiting another 10minutes I left, never saw anyone coming on my way out.
I would hope that if they have a pharmacist like that there, that she isn’t giving anyone any medicinal tips!

²⁴⁄₇ pharmacy. They gave me a time at 10:30 my daughter is sick. Not ready. It’s 11. My husband is barely coming home. Not efficient. I am
Not happy.

I called on a Friday to get my pills refilled, they told me that it would be ready Saturday morning. I go Saturday afternoon to the drive thru pharmacy (which is always a terrible wait) and then the lady proceeds to tell me that they no longer have my pills in stock. they didn’t even call to tell me this. I then had to call the other Walgreens pharmacys on my own because «there was nothing they could do». if I could rate this a zero star I would. don’t ever go here for your pharmacy needs.

This Walgreens is awesome always! Except for one employee. Sabrina is the reason why I am rating this Walgreens a «one» star instead of five stars.
In almost every experience I’ve ever had with this Walgreens, the service is fantastic and the employees are wonderful. Kathy, Esias, Christina, Christopher, and so many more employees always make my families’ experience wonderful! They even know us by first name!
The one employee that absolutely makes our experience horrible is Sabrina. Anytime we deal with her for anything she has the worse attitude, and this negative experience isn’t just with me. I was in line the other day and watched in agony, Sabrina belittle a elderly lady that was in line in front of us. The lady had a question about a charge on her receipt and Sabrina treated her with an attitude that would make most people disgusted. No person especially elderly deserves to be treated in this manner by anyone. The lady walked away feeling embarrassed in front of everyone in line and when my turn came up. Sabrina didn’t acknowledge me or say hello. She just grabbed my items in a rude manner and slammed them on the scanner and proceeded to check me out. I didn’t say anything and grabbed my belongings and left feeling sorry for the older lady before me and the rest of the line behind me.
I called in this morning to ask a question from the photo department. And as my bad luck continued Sabrina answered the phone. I call Walgreens a lot and normally everyone who answers the phone is friendly and answers whatever questions we have to the best of their abilities in a pleasant manner. Not Sabrina. She answered the phone in a rude tone and was not very helpful in answering my questions. She seemed so irritated that she had to take a customer call. I asked her to be nicer to people when they call in and she brushed me off and hung up the phone.
In other visits I’ve watched Sabrina treat her co workers with an attitude and treatment that have left the employees extremely embarrassed in front of customers. This treatment of employees is hostile and should not be tolerated. This treatment by Sabrina may one day lead to an employee suing this location due to a hostile work environment.
There have been other incidents with this lady that leave a bad taste in my mouth and I can confidently say so many other customers feel the same way.
We live close to Walgreens and happened to be having a conversation with some neighbors about one of our incidents. Our neighbors who know nothing about our dealings with Sabrina answered. «Let us guess, you were dealing with that rude woman Sabrina?!» It’s a shame that other people who shop at Walgreens knew exactly who we were talking about. This is obviously a larger problem than we first assumed.
Lastly, I ask that the person in charge of this Walgreens investigate this employee and her behavior towards customers and fellow co workers. There is a Rite Aid not very far from us and we choose to deal with Walgreens because of the kind and helpful staff and how convenient this store is to our lives. But I say to the General Manager, please be attentive that we are sure that you are losing customers because of this disgruntled employee Sabrina. If this treatment continues we will no longer do business with this Walgreens, all because of one employee.
Sabrina’s attitude must be dealt with and as an Assistant Manager, she should display a better attitude and uphold a higher standard of customer service. As a Manager, if she behaves this way and treats people in this manner, This Walgreens location will continue to lose business and staff.
To all customers, please stay away from this lady if you want to have a good day. And to the upper Management at Walgreens. We urge you as a community, to deal with this employee and her behavior.

I’m from out of town. Stuck because of the mudslide on the 5 South. I only brought enough BP med for the three days I was supposed to be away (I will always pack extra from now on) I walked in to this Walgreens. They looked me up, cancelled my order at my local Walgreens and had my meds ready in ten minutes!
This Walgreens exceeded my expectations!
Thank you!

Pharmacy system was down at 12 pm on a Monday. Wife just had surgery and needed meds. Had to go to Save Mart. Luckily they take my insurance.

I have been frequenting this location for about five years now. This is one of the few pharmacies in town that is 24 hours, which is extremely convenient when you have two kiddos. The store itself is always immaculate. I have never came in here and seen the store dirty or disorganized at all. Everything is always in the correct place and the employees are always more than willing to help you find something.
The pharmacy is great as well. I love that they have a drive thru option, especially for those late night trips. I have never had to wait very long for my prescriptions, but in the rare case that it is going to take a while, they let you know ahead of time. I also love the fact that they have their nifty Walgreens app. Being able to track my prescriptions and see when they are ready and how much they are is a lifesaver.
So impressed with this location and I hope they never change.

This is the absolute WORST pharmacy ever! Doc called in prescription for my husband on a Monday morning. When we picked up up they only had a few of the pills he needed on hand and said we could pick up the rest the next day. They called us to say it was ready and when we got there it was not. Then the following day we went to pick up and they couldn’t release it to him because of some glitch in their system. They said they would call when their system was back up. 2 days later and we finally get a call saying that they have had my husbands meds «sitting there waiting to be picked up for days.»
Once we got there the line was ridiculously slow!
I’ve never had so many issues with a pharmacy.

The customer service in the drive through is terrible. The wait time was unacceptable. I was told my prescription would be ready in 30 minutes, so I went home and came back a hour later. There was one at in front of me. They gave the pharmacist their prescription then sat there for 34 minutes holding up the line until I called the manager and voiced my concerns.

Walgreens is the closest pharmacy to our house yet we do not go there for prescriptions. The reason for this is they do not do double billing. Double billing seems to be super easy at every other pharmacy, but they don’t do it.
That said it is a frequent stop for OTC meds and midnight snack runs. The store is well stocked with everything from candy, pinochle decks, cough syrup & enemas (you know when things just don’t come out well). The aisles are always clean and there seems to always be someone wandering the aisles looking for someone to help.
When things get busy the cosmetic counter almost always has an employee and you are able to avoid the lines. This used to be super convenient but they have recently reconfigured the entrance/​exit doors and you now have to walk through half the store to exit.
They also take Apple Pay for those times when taking your wallet out is just too much work.

Well I’m the really not sure why this place has such low star reviews I have been coming here for many years for many items rather it be for the pharmacy or just to pick up some snack items drinks or other necessities and I’ve never had any problem with the staff or anybody else I’ve always enjoyed and it’s close to my home

Very disappointed in the lack of professionalism from the entire pharmacy staff including the pharmacist. I had a prescription for a pain medication due to an upcoming knee surgery i will be undergoing… this pharmacy took 45 mins to even answer the phone, then once answered, the pharmacist grilled me like a criminal about the last date i filled a script for main meds and what was the reason i was taking them for… made me feel very uncomfortable… then took my name and number said i would be called in 10 mins to answer my original question on whether they had the medication in stock… i was NEVER called back! I ended up driving 15 miles across town to this pharmacy to get answers and they told me they were closing in 10 mins… even though they are clearly advertised as a 24 hr pharmacy! I will NEVER do business with these people as long as i can help it!

The pharmacy sucks!!! OMG I waited over an hour in drive thru because they ignore you!!! Take my prescriptions some well else they suck!!!

Sometimes they have good online photo deals but this store prints bad picture quality.
This is the second time, and they looked like I printed them at home.
You also have to double check your pictures before printing them if they are cropped correctly. I think that was my mistake by not checking. They are horribly cropped, I’ve never had that problem before at my previous store.

Its a typical Walgreens but gets the extra points for a having a 24 hour pharmacy. All Walgreens are the same when it comes to the selection of As Seen on TV junk and their abundant selection of candy.
Any season works for this Walgreens with their great selection of seasonal decorations or that last minute drink or snack need. 5 Stars here for being close to home and everyone that works there when I have gone in has been very pleasant.

Wow manager is really rude … will no longer becoming here. (bakersfield) if your not white your not right welcome to wal greens

DO NOT USE THIS PHARMACY. Seriously the worst pharmacy I’ve ever dealt with. Was in line for 30 minutes with the line at a stand still with 3 people working behind the counter. They had 2 people working on someone in the drive-​thru and 1 person just standing there. Ended up leaving without my prescription because I was too annoyed to wait there any longer without them even acknowledging that there was anyone waiting in line. They at least could have told us «Sorry for the wait, we’ll be with you in just a minute.»
Overall– very poor customer service.

So many red flags on this business. DO NOT USE THIS PHARMACY !!!
–On 2 occasions (one should of been enough). Incorrect medication filled.
— Another time, I had 3 medications on one prescription order. This Pharmacy only filled 2 of them. My bad, I didn’t notice until the next day. Called doctor, they confirmed on their duplicate prescription that I should have been given 3 medications, not 2. Went back to pharmacy and they denied any wrong doing. I asked to see copy of prescription from previous day. After 20 – 30 minutes waiting, they said they couldn’t find it ??
— Waits at this pharmacy are excessive. Even after dropping off prescriptions earlier in day for pick up later. Average time to just pick up filled order was 20 – 30 minutes.
— Pulled in drive thru approx. 3am. On prescription I dropped off prior afternoon. Nobody came to window. Hit call buttom, knocked on window, nothing. NO OTHER CARS IN DRIVE THRU. Inside part of store closed. Finally called on telephone. A woman with a heavy asian accent told me she was very busy and cannot help me right now? I pleaded with her as I needed that medicine as I was leaving town. 20 minutes later I got the order. And she was the one pissed off somehow ???
*********************STAY WAY FROM THIS PHARMACY********************

The drive through pharmacy was an absolute life saver last night. I had just left the urgent care clinic still in quite a bit of pain but with prescriptions in hand. I was there for severe hip pain — it hurt to bend at the hip to sit down or to unbend the hip to stand up. It was a process just getting me into the car at the clinic, and I really wasn’t relishing having to get out of the car to pick up the prescriptions. A friend was driving me because I was already so doped up I couldn’t drive. I called the pharmacy I usually frequent and they were already closed for the night. My driver suggested Walgreens, and boy am I glad she did!
This Walgreens is conveniently located on the Northeast corner of Calloway and Hageman in the parking lot of the Save Mart right next to the Taco Bell and the Mimotto. They are open 24 hours a day — INCLUDING their pharmacy! That’s great news for anyone who has been to a urgent care facility or hospital emergency room at an odd hour and is looking to get a prescription filled.
We pulled up to the drive through pharmacy and I handed them my prescription, my insurance card, and my drivers license. After being quizzed about drug allergies and other medications I was currently on, we were told it would be a 20 minute wait to get the prescription filled. That was just the time I needed to go through the Mimotto drive through and get some food. When we came back, the actual pharmacist gave us the medication and offered to explain each of the medications to me.
I got all of the service one would expect from a regular pharmacy, all without having to get out of the car. I imagine this would be especially convenient for those who are ill and don’t want to spread germs, or those with small children who would not have to spend all the time unbuckling them from their car seats and buckling them back up again!
Not having to get out of the car to get my prescription was a Godsend last night and saved me a lot of pain and hassle!