Chili’s Grill & Bar

15 minute wait to be seated — in a restaurant that’s only half full. 45 minutes for a salad and a fajita. And that’s after I went to a manager. Salad is wrong. Send it back salad comes back again — wrong again. Seriously.

I know good chili and chilis does not have good chili. I lived in Montesano, WA for a few years as a kid so believe me when I say I know chili! It was watery and flavorless. I tried to add some flavor but the hot sauce they gave me was too hot and it ruined the chili even more.
I was too disappointed to touch the rest of my dinner. My wife said that her hamburger was too drippy.
The saving grace of this place is that it isn’t as loud as a lot of restaurants. I wish that the food was better because its so hard to find a quiet restaurant these days! Also the bathrooms were cleaner than I would expect.

Had a gift card to Chili’s so decided that this would be a convenient stop. Got the new item which was sirloin and shrimp in a sweet sauce. Waiter said it came with fries which I asked to be replaced with quinoa. They brought out the meal and it had asparagus on it. I actually liked the asparagus and the quinoa with my meal which made me feel I was making a healthy choice. Will be back to Chili’s in the future.

I really don’t like to review chain restaurants, because to be honest I don’t eat at them too often. However, if I do have to eat at a chain I find myself at Chili’s. It could be my love of chips and salsa, and Chili’s has the best bottomless chips. They are usually warm, fresh, paper thin, and the salsa is on point. If I just came here for chips, salsa, and margaritas I think I would be pretty content. They do, however also other items on the menu that I like to indulge in. This is just one of those chains that I can’t seem to stay away from.

I dine in here often. They have a nice 2 for $ 20 deal. Crowded on the weekends but normally no wait early on the weekdays. Recommend the chips & salsa for an appetizer with the addition of the $ 0.50 queso sauce. Payment is also fast thanks to their new kiosks which are placed at every table.

I was told I ordered wrong on a to go order, even though I double checked and did not. No bun on my husbands burger and no fries! Not to mention a rare temperature when we asked for Medium. Called to get my money back on his order, bc it went in the trash and the manager told me she’d only send me a coupon. HORRIBLE customer service, and I’ve been in the restaurant industry for 8 yrs. You never tell the customer they’re wrong, bc now she’s lost my business forever. Hope it was worth a $ 10 burger…

One thing I’ll never understand about chilies is why they don’t center their theme around… Chili… As a matter of fact, you’ll have to groom through several pages of menu to find any. But hey, their food is pretty good! Famous for them tasty chips and salad and chicken crispers. The bar is your typical chain restaurant bar. Expect to spend no less then $ 8 for a mix drink and no less then $ 3.50 for «happy hour» domestics. I usually don’t order a drink from here unless it’s a special occasion. When I do, it’s one of their wacky margaritas that are well under poured and are the equivalent of drinking juice. It’s the food that makes chili’s. Service wise isn’t too bad. Once or twice I’ve had a burger comp’d for under or over cooked or once they dumped a pound of salt on my corn on the Cobb. Overall this is a cool place. No need to wait for your check as you can use the table tablet. Kids can even play games.

Stopped in to get a take out order — food was ready — everything is actually in the box — including the xtra sauces… Happy… Love those eggs rolls

Somehow, I always find myself here. I order the same thing every time I go, and I’m o.k. with that.
They always say that you will have two waitress/​waiters, but I only ever see one. That still confuses me, so I’ll be sure to ask next time.

This restaurant itself is just a mess, underwhelming and unsanitary. I came in with my friend because this is where she wanted to eat, i was not to fond of the idea, given bad experiences i have had before at this location.
First of all, anyone who rates this restaurant a 5 must never go out to eat to nice restaurants or maybe for their budget this is a nice place. The restaurant itself is run down, there are ants that crawl on the booths by the windows. The management is very inexperienced, uneducated, and even for a low grade restaurant like chilis they are inadequate to manage.
the staff however is very friendly and younger. they are there to make money, it is definitely a turn and burn restaurant. you come to this location for quick food it is definitely quantity vs quality. you can see into the kitchen from the open walkways and you would think since the view is very clear into the kitchen you would want to take better care of the kitchen. trash and smashed chips can be seen all over the restaurant, napkins thrown every where…
the restaurant is just poorly managed and not cleaned appropriately, i feel if the health department made a surprise visit to this location it would need ot be shut down. i do not feel safe or ok ever eating here again and i highly advise if you must eat at a chilis location make the drive to bel air… the management there is on point the store itsef is well maintained and cared for and you dont have to worry about finding little critters running around… if i could give this location 0 stars i would!

Just received a salad at Chili’s on the Avenue on dirty plate.
Unacceptable.
This after slow service and a bit of an attitude about seating. I’ve been coming here a longtime and it seems to be steadily going down hill. If this continues they won’t last much longer. Still waiting for the manager to come and apologize for the dirty plate and for our check. About an hour later my friend got a bad stomach ache. Don’t eat there.

I cannot comment on the restaurant experience but the To-​Go experience was not good at all. I received my order 15 min after the scheduled time despite being the only person at the To-​Go counter, I did not receive my drink (that I was charged for), my garlic roasted tomatoes were shriveled & small, my salsa was leaking and dripped from the plastic bag it was held in and my actual sandwich had no avocado at all and was in four strewn about pieces in the container. I would not recommend this location due to the poor service and I will not be returning.

The absolute worst customer service I’ve ever experienced. The server was incredibly polite. But they would not serve me despite my VALID state license proving that I am of age. The manager Aaron was horribly rude in explaining the company’s policies to me — belittling me and being condescending and short in his responses. Even cutting me off while I was speaking. He embarrassed me in front of my company and ruined my dining experience.

I don’t normally care for chain restaurants, but Chili’s is the one exception. For starters, you should get the chips and salsa. It is bottomless and is probably some of the best chips and salsa I’ve ever had (and I’m a huge chips and salsa snob). What is also nice is that if you order some to go (this not included in the order you eat there) it comes in a microwave safe bag so your chips come out warm. I also love the Quesadilla Explosion Salad. It;s pretty much a chicken salad WITH quesadillas on it! You get the best of both worlds when you’re trying to eat healthy, but really love quesadillas at the same time. I’d also recommend washing everything down with a frozen mango margarita. They rim the glasses with sugar instead of salt which I absolutely love! The service is also pretty good. There are 2 servers to every table so they are usually pretty on top of things.

I can’t understand why this place is so popular. Although I generally enjoy their salads, I’ve been disappointed by most other menu items. Today had to be the worst experience we’ve had.
Making good french fries isn’t hard, you cook them at the right temperature for the right amount of time and they are great. These were not great. The burgers were okay, but not great. I tried the spicy shrimp tacos. I can’t understand why anyone would order them twice. They were overly spicy and the side sauce was just plain disgusting. The only saving grace was our waitress, she was a delight. 2 is the best rating I can give them.

Came here with my friends, and it was such a mistake. First off we were sat at this super small table, and asked to move to a booth twice. The waitress said we could twice, and yet they kept letting other people take the booths as soon as it was clean. No communcation between the waitress and host staff. Next the waitress would give the guys refills but I had to ask for one multiple times. We had another waitress once the the other one left, and she was just as bad and had an attitude.
Now for the food. It was not good at all, and everything was super greasy. The only thing that was okay were the cinnamon apples. But who comes to a restaurant just to eat cinnamon apples.
Service terrible, food terrible, not wasting my time with this place again.

One of the waitresses kneeled next to me to give my daughter a hot plate by REACHING OVER MY FOOOD, and allowing her nasty table wiping clothe to lay on my food. She walked away as if it was okay for me to eat that plate. When I sent it back, EVERYONE apologized except her. She sautéed by me several times and never said a word. The sheer disrespect is such a turn off and I will never go back.

I have always received good service at this chili’s restaurant. The servers are quick to fill your drinks and always available for any of your needs. The food is the standard Chili’s menu which I find average for restaurant’s in its class. There is nothing that stands out or that you can’t get elsewhere, but it is a good standby if you like to mix up where you eat. The seating is comfortable and it is not too loud.
I don’t know if I am a fan of the table computer that you can put in your own order. It is nice that your credit card does not leave the table when you pay, but can’t the staff carry a portable device?

I’m not a chain restaurant fan. Very few chain restaurants impress me. Having said that, my supervisor decided to take me and the other team leader of our dept out to lunch today, for our hard work during our company’s fiscal year end preparation. I’m not gonna pass up a free meal, lol.
Service was ok. Nothing spectacular, pretty average. We received our food promptly, which was great considering we were on lunch break. I got a lunch combo with chili and a margarita fresh mex bowl. The chili was ok… flavorful, but the texture of the meat was kind of weird. The fresh mex bowl… ugh. Flavor was good. But there was barely any chicken, and the rice was hidden under a mound of beans and corn. And some of the rice was hard.
All in all, unless it’s free, I wouldn’t go out of my way to go back.

Did not honor prices that was in the menu. Due to me not sitting in a specific area. I should have been told to get get happy hour prices I would have to be at the bar. Was not stated to me, so I should have gotten the prices on the menu.
will not be back to visit.