Slow service. Why have 2 drive thru lanes if you’re only going to take one lane’s order at a time? Also manager’s don’t know their own promotions/prices I was overcharged for my meal bc I wanted to substitute my fries with a salad. The girl working the drive thru was very polite but new and not well trained, she offered to get her manager again about the pricing but I had already heard the manager say you cant sub a salad in a meal n this was already more of a headache than it was worth so I said not to worry about it. The soda(coke) tasted funny n its not the 1st time that that has happened at this particular McDonalds. Also parking is awkard bc there are permanent utility trucks, like huge ones, parked in the back taking up almost entire rows of parking.
Tricia S.
Évaluation du lieu : 1 WINDSOR MILL, MD
If you’re in the mood for bad customer service, slow service, not so fresh food, and over sweet tea… Then this is the place to go! I tried to frequent this McDonalds as little as possible. but I thought that with the renovations it would be better. I could never have been more wrong. I have nothing positive to say about this place… nothing! Even the management is rude. When you go to the drive thru expect to wait at least 10 to 20 minutes before you either order or pick up your food. I’ve never been to a drive thru so slow. Then when I got to the window I discovered the manager was the one waiting on us and her attitude was terrible, I couldn’t believe it. For example I was given my peach tea and the peach syrup and tea were dripping all down the side; so before I put it in my cup holder I asked if they could wipe it off and the nasty attitude manager gave me a stack of napkins and said«No, wipe it off like you like it! «I mean I know this is McDonalds but seriously customer service people!!! So I ignored her and looked straight ahead until she wiped off my cup. She wiped it off, gave it to me and pretty much shoved my bag out the window. My husband checked the bag and an order of fries were missing. She acted as if she didn’t want to give us our order of fries. She took the entire bag back and then had us move up to the door so someone could bring us our order out. In the meantime cars are pulling off and I’m almost certain they all got fries too. Because that is why she had us pull up to wait for our fries. So we are sitting in our car waiting for a $ 1 fry for about 10 minutes. We were sitting there so long that the guy that was washing the windows asked us what we were waiting for. He went to go check on our order for us he brings our bag with undercooked fries in it… The peach tea tasted like syrup this trip like all trips to this location was a total disappointment. The only difference is this time was my last time. I will never go here again. Pinky swear!