Dunkin’ Donuts

This Dunkin is one of the worst locations ever. The employees are very nice but they mess up my order 99% of the time

Great place if you like burned breakfast egg sandwiches, two bad experiences, first time I went in to tell them about the burned sandwiches, they didn’t even apologize… worst dunkin donuts ever.

The short review: Dunkin’ Donuts are everywhere. Avoid this one like the plague.
The long review: We placed our order for 2 wake up wraps. One with meat and one without. While waiting, one of the employees decided she needed to mop right where we were standing. She kept sweeping the mop back and forth at our feet and we were forced to move multiple times. My wife finally had enough and returned to the car and I was forced into the corner by the mopping that HAD to be done right at that moment and she then ran the disgusting mop over my shoe. I asked her where am I supposed to be standing and all I got was a smile. After a very long wait for a small order I was on my way with our food. They both had meat and my vegetarian wife said we’re returning the food and never coming back. Trying to return food and explaining my issues with their store was falling on deaf ears because there is very little English spoken and understood here. When I told an employee that my shoe was covered in filth from their mop I was told «but she has gloves on». In broken English, they offered to remake our food 2 or 3 times but that’s not what I was asking for. Sensing my anger, they said they’d give me my money back but acted like they did not know how. I finally received my money and I was offered a free donut but there’s no way I’d eat anything from this place. I don’t know how this store stays in business and I wish I could give them ZERO stars.

When owners buy these franchises, I think there is a minimum requirement of opening a certain amount of stores (maybe 3 – 5). So I think one owner may own all these «shit houses» in Bartlett. Hanover, and Hoffman Estates.
It depends upon who is working. In the early mornings, especially weekends, I think that’s when they have their better staff because you have to be on the ball, its crowded.
Today coffee was ok. The two stars is for my donuts. They were cold and wet like they just thawed from the freezer. if I wanted that, I could have gone to Target and bought my donuts.
The only good Dunkin I have ever been to is in Wisconsin Dells. You have to figure maybe they locate the best stores where you are on vacation.

Went in to buy doughnuts and the munchkins had gnats flying and crawling on them! GROSS.
This is the last straw… previous visits they were out of chocolate ice cream, messed up the order big time… three strikes yoooour out!

Get the old Indian lady in the drive thru out of the building. she can’t get the order right I am forced to go to both Bartlett locations because Saint Charles don’t have a dunkin donuts. At least 3 times they put dark roast coffee in my ice coffee. Take this garbage off the menu Unilocal removed my last review so I’m doing it again at $ 2.90 a cup you put in what I want to drink not some unsold coffee that nobody is ordering both Bartlett locations are doing this then it get tossed out the window and I’m out my money

Worst dunkin around. Closest one to my house but now we go to the one on lake st or stearns. The employees on the weekend are rude. I don’t care if it’s a $ 3 coffee or a $ 50 steak… Service matters. Manager is never there and replaced his staff with people who cannot communicate when ordering. The lady who works the drive on weekend mornings shoves your drink at you before the window is opened. When she once dropped it on my car the employee who spoke English said the manager told her to do it because it moves the line quickly. Really? How about saying hello? Or a smile? Pathetic service even for a coffee

Just came back from getting donuts. Ordered a Boston Cream. Eat donut. No cream. Basically a chocolate donut with no hole. What’s the point? How hard is this… To follow the franchise issued donut-​making guidelines?

The people there are very nice, but I won’t go back. Every Time I go there no matter the time they’re out of almost everything. This morning at 7:00 I went there for munchkins for my kids & we got all chocolate and glazed because the cinnamon and powder sugar were out. They didn’t even bother to tell me that was all I had to choose from. Last week I went and wanted to get donuts and the selection was nothing. No long johns at all, no strawberry frosted, no jelly, no nothing I asked for. This is becoming a regular thing with this store. There are so many other D&D, they really should do a better job of keeping a selection there.

Unreal this place. I was going to give them two stars, but for all the trauma I’ve experienced in the last two years, I changed it to 1.
I keep telling myself I need to Unilocal this place. I just don’t get mad enough. I guess today is the last straw. I’ve gotten so many messed up mochas here. It isn’t that they aren’t good. It is just they are all different. I decided to make my mocha not taste like milk, I had to double the mocha mix and add an extra shot of espresso. I decided I could just get away with an extra turbo shot. Today I asked for a mocha with an extra turbo shot and it tasted like milk. I don’t think I got it.
Sugar. Let’s talk sugar. In this country, or at least in the world of Starbucks and coffee houses, mocha lattes have sugar in the mix. When we order one, we expect them to be sweetened. I guess at Dunkin, you can order without sugar. That is great. It is separate from the mix. for years at other Dunkins I got sugar in my mochas without asking. At this one, sometimes they put it in and sometimes they don’t. They sometimes ask if you want sugar and I say to make them like they should be made with sugar. How much sugar they have asked. I don’t effing know. Then for awhile, they get it right and then today, they asked me if I wanted sugar, when I asked for a turbo shot they tell me it comes with one and I say an EXTRA turbo shot and then I don’t GET the turbo shot. It takes like milk with coffee (not expresso) and very little chocolate.
I will go back because SB is too far away and I need coffee asap. So frustrating. They need a Marianos where Dominicks used to be.

I ordered an iced latte and it is the worst iced latte I’ve ever had and I’m really disappointed

I don’t know what people expect… It’s dunkin donuts. You’re paying less than $ 3 for a large coffee, suck it up people. They always get my order right and I’ve never had a «language barrier» while ordering at this location.

Unfortunately, they scammed us multiple times. They charge you more than advertised… Then didn’t admit until my wife kept telling them she wanted fair treatment.

One of the worst run Dunkin Donuts restaurants that I’ve been to. The language barrier is too great to overcome and my orders are often wrong. The only reason I even visit this location is because they are on my way to work and the prices are right. If there were another DD close-​by I wouldn’t bother with this location. Customer service makes a difference and this place simply lacks it. And that’s on top of trying to communicate with them…

I used to run on Dunkin.
I prided myself on saving $ by opting for latte lites in lieu of skinny lattes. Not that I was saving that much by going to Dunkin, but it was enough to substantiate when debating the issue.
My relationship with this Dunkin has recently gone down a path that I’m not willing to follow.
There used to be employees at this particular establishment who knew the menu. They might not have had strong enough command of the English language to convince you to drink their lattes over some other company’s, but they did know the menu well enough to complete your transaction. This has changed for the worse. My order is consistently wrong here, especially if the order is specific or lengthy (meaning more than 1 basic item, i.e., «small coffee» or «donut please»).
Also, it seems to be common practice here for the cashier to grab my drink, cover the straw hole with a finger on the hand with which she just grabbed my money, and turn the drink upside down as to mix the flavors (?) before she gives it to me. I feel your sentiment, really, I do, but no thanks. If I wanted the swine, I’d lick a doorknob at a daycare.
I think the issues are due to a lack of management and training or something. I really want to like Dunkin, but I’m not havin it.