FireKeepers Casino

Every time I go I have a great time. It’s the only casino I’ve been to but several times I’ve gone in with only $ 20 and had a couple hours of fun. Their machines feel fair but I have no experience at other casinos to compare with. The buffet and restaurants all ways have pretty good food but it’s a little pricey. I will definitely come back to firekeepers for more food and slots.

I f****** LOVE Firekeepers Casino. I can honestly say that it is the BEST Michigan casino that there is (and I live in the land of casinos; the UP — and been to most locations down state as well). Firekeepers has an excellent rewards program with free play, free food, and drinks. The service that I receive here is like no other casino in Michigan except maybe Bay Mills Resort and Casino in Brimley, MI (free drinks while you play). They have great concerts and comedy shows once in awhile which attracts a lot of people to the casino. If you like casinos for the atmosphere and fun and not just spending all of your money gambling then you will absolutely love it here. There are five restaurants and three bars to hangout in including a sports bar to watch the game, have a beer, and maybe play some Keno while you’re at it. My favorite restaurant is Nibi — call ahead and make a reservation though if you plan on going here. You will not regret it, it is so good. Probably the best food in the Battle Creek area! The buffet isn’t bad either. Weekends they have all you can eat crab — it’s fresh and not stinky like other casino buffets. Just go here, even if you don’t like casinos go to eat at least! Love it.

Stayed at the hotel on Sunday night. Check in was quick and easy, I left my husband for just a minute to run into the bathroom I came out and he was ready to head up to the room. We were put on the sixth floor, elevator was prompt, and clean. Husband had some work to do on laptop before we could head down to casino, Internet connection speed was good. Room was clean, large, fridge was on and cold for our beverages. We did not win in the casino but did eat at buffet which is usually not something I enjoy, we went in at 8:55 pm they close at 9 but assured us that is when they stop seating people and food would continue to be replenished and it was. All of the food tasted great!
Bed was comfy! It was a little too warm in my room but I should have adjusted that. Shower in morning was nice with great water pressure large shower and It is nice toilet is seperate so it can still be used when someone is showering. We will be returning!

Two words — bus trip. That’s what keeps this casino thriving. Being that it’s in the middle of nowhere and on the way to Kalamazoo/​Battle Creek, this is the west side of Michigan’s answer to the casinos in Downtown Detroit. They have a whole bus depot section — lots of senior bus tours and church fundraisers.
That being said, the casino itself is very nice. It’s clean and I’ve never seen a lot of machines broken. Free beverages at multiple stations!

Most of the people that work at this casino or courteous and kind however Terry pit boss is a complete jerk! Twice I had better place that he wouldn’t pay out. I’m not bitter I have won over $ 1500 today. But apparently because I have one he felt the need to be a jerk! He refused to play a bit but I can guarantee you if I would’ve lost he would’ve took my money! Don’t play any game at the casino if Terry the fat full is your pit boss!

My parents had an awful experience at FireKeepers. Keep in mind they are in their early 60s. They frequent the establishment, going at least once a month, and this time they found a $ 100 ticket on the ground and played it; did you know this is not allowed? I’ve lost money at a casino before & just assumed it was my mistake for leaving it. Anyway, they didn’t intend to steal it, they just took it as their lucky day and didn’t think twice about it. However, soon after two security guards and a police officer came to my mom’s hotel room, pounding on the door (she thought maybe a family member was in a car accident) and saying my dad stole from the casino, committed larceny, & that they needed to consider the victim of this crime. My dad had left the casino without his phone, and they searched the hotel room looking for him. They called my mom three times (within two hours), always with an aggressive tone. They came back to the door a second time after she told them when my dad would be back and that time had not yet passed. She was very seriously afraid that they were taking her to jail because of the way they acted toward her.
Once they paid the money back (which neither police nor security would jot down in writing for proof) & both of my parents again headed back to their room, they immediately got another phone call saying the police needed to talk to them. They went outside to head to the office, and security was right outside their door, again, with police.
Staff saw on surveillance that my dad picked the ticket up off the ground, not out of somebody’s hand or with force. They unintentionally broke a rule. It wasn’t a huge sum of money. My mom complied with everything she was told from the second she realized security had an issue with her. This was an OBVIOUS, simple miscommunication. While we understand that rules are rules (which, by the way, should definitely be posted more and made clear), there was no need for such aggression and ridiculousness by staff. My parents left their room to go home (over two hours away) at 1:30 in the morning, my mom crying the whole way and still shaking today. Staff was inappropriate and inconsiderate. Yes, they have a job to do; my dad knows this, as he is a retired police officer. But they could have conducted themselves a million times better. There was NO NEED to handle everything with such disrespect.
They ruined my parents’ vacation.
Maybe somebody was having an off day or something, but the staff was terrible. We were glad that the Police Chief took the time to talk with my mom via email the next day and listen to the officer’s recording, though he sided with his employees in the end. We have had some nice staff members in the past.

This was our first visit to Firekeepers and we were not disappointed. We stayed for two nights and will definitely come back. The casino is very big and clean. It had a good selection of slot machines for the penny player to the high roller. There’s also a good selection of restaurants on site. We ate at smoke ‘n fire the food was great. If you enjoy going to casinos I would highly recommend firekeepers to anyone.

had a wonderful birthday celebration… no hassles!!! love this casino. Room was accommodating for guest. Staff was very helpful. Will be back for more soon…

Favorite casino around! That might be based on the fact that we won a quick $ 100 here on slots! I don’t gamble because I never win… ever. But wait, there’s more! The bathrooms facilities are clean, the floor doesn’t seem to smell as smoky as some, and the entire casino is flashy– really fun to be in!

Caught an early dinner at ²⁴⁄₇ café. Greeted warmly by hostess and server was simply awesome. No request too lowly or menial. She kept my ice tea filled which was huge.
Prime Rib blue plate was excellent. The mashed potatoes will wreak havoc with my blood sugar and doctor has forbidden it so I am taking it home to feed the squirrels. They LOVE mashed potatoes!
They have to enjoy too!

This review isn’t really of the casino itself, as I’m not a gambler. I went for the seafood buffet at the Mijem restaurant. It was really great! $ 25 per person for an all-​you-​can-​eat seafood buffet of this quality is a great value. You can also get $ 4 off per person for those who have a FireKeepers card. I ate more crab legs than I can count. Everything was perfectly cooked and they have a huge selection of items. My favorites (besides the crab legs) were the perch and the prime rib. I’m going to go back again for my birthday!

STAY ANYWHERE ELSE. Amanda front desk supervisor at the hotel is useless – she could care less about the guest experience. She wouldn’t make eye contact and never even asked who I was, a definite indicator of how little she cares about customer satisfaction. She flat out said she would not do anything. We met some very nice people who were waiting around for a very long time and couldn’t abandon their frozen machines. $ 300 for a one night stay but it’s no big deal that they can’t pay you what’s in the slot machine.
Nothing that the hotel can do… They’re separate from casino. Happy Mother’s Day mom. Sorry you had to go to bed early because the slot machines froze and the hotel management could care less. Bonnie the slot machine supervisor was at least empathetic to the situation with mom and understood that it wasn’t what we wanted to experience as a trip that mom was looking forward to.

this is one of the better casinos in Michigan– if you complain about not winning stay home it is a casino after all. I just go for their poker and they offer some great tournaments.

Tightest slots I’ve seen in a casino. I’ve been here about 4 times and the outcome has been the same, lose fast. Not even a small win in between. Nobody was winning when I was there. Stick to regulated casinos, seems this place has the machines set to pay back lower. The comments from the casino say people win all the time, yet they don’t release their payback percentage. Stay away until they learn to play fair.

Smokers Paradise! Smokers were smoking everywhere. Yes, they have a «state-​of-​the-​art ventilation system» (blah blah blah) …I could smell the cigarettes of everyone I passed by, or sat by… I lost all my money playing the «penny» slots (which require 30 cents to play, not a penny)… (There is a «non-​smoking area». (like a no-​P section of a pool! Carpets smelled like cigarettes)…The food was edible. The pop and coffee is free. The gift shop laughable. This place is way out in the middle of Nowhere, MI, next to the freeway. Farms everywhere, but no Battle Creek, MI. Why won’t anyone build near you? No shopping areas nearby, only cornfields. Don’t waste your money here!

This casino has loads of eye appeal! It’s a huge casino with something for everyone to play. There is a fairly decent sized poker room, good table games and a great selection of slots. I like quarter and $ 1 slots and they have a ton scattered around the casino. Since it’s a newer casino, most of the machines are newer machines, which is nice as I prefer the newer machines. The old machines are just too slow.
I spent a couple of days at this casino and as much as I liked the selection of slots, it was difficult to win. I don’t expect to be a winner as playing slots require no skill — it’s pure luck of being on the right machine at the right time. But, I do expect to let the machine give some back here and there so it can allow me to stay on a single machine for more than a few minutes. I’ve been to plenty of casinos and there are some casinos where I can lose everything in 10 minutes or lose everything in 10 hours. I played a good amount of dollar machines, quarter machines and I even tried penny, two cents and nickel slots with no luck. Both days I was down $ 500 within 10 – 20 minutes. None of the machines paid and none of the machines kept me on for more than a couple of minutes each. There’s no steady losing here. Just losing super quick! Luckily my husband was able to win in poker which compensated for my losses.
A nice amenity is that they have a complimentary beverage center where you can have a soft drink (pepsi products) or regular/​decaf coffee and hot tea.
They have around 6 restaurants/​eateries, but we only tried Smoke n Fire which was pretty decent (separate review posted) and the Mijem Buffet which wasn’t good (separate review as well).
They have a pretty cute gift shop near the main lobby with Abdullah’s and Asher’s chocolates and lots of trinkets and jewelry, etc. Overpriced, but what gift shop isn’t?
Anyways, will I return? Maybe in the future if I’m ever in the area. But I will play the slots with extreme caution.

We are Tony Bennett fans and purchased tickets when we saw the announcement that he and his daughter were performing at Firekeepers. This review is for the concert venue (Event Center) as we didn’t experience the casino except for walking through it to get to the concert.
The venue was nothing more than a huge room with a large stage at the front. It wasn’t obvious when you purchased your tickets online that row J wasn’t the 9^th row from the stage, it was the 9^th row in the 3RD SECTION from the stage (so more like 30 rows back). The seats were nothing more than stack-​able chairs with no arm rests placed very close together. We were expecting something much more intimate but not the case.
The acoustics were not good either — you could hear the music and singers but the sound didn’t dominate the room as you would expect at a live concert venue. The two video screens on either side of the stage were frequently out of focus — not very professional at all. We paid $ 85 each (plus fees) for the lousy seats we had — and no reflection on Tony Bennett (who is 88 years old and still puts on a great show) or his daughter Antonia who was also wonderful, but this venue is not worth that price at all.
Walking out of the concert we noticed the overwhelming smell of cigarette smoke and realized that people were smoking in the casino — and ashtrays were placed at the end of most of the aisles of slot machines. We’re from Illinois where smoking in all public places (including casinos) is not permitted. Didn’t realize that wasn’t the case here and that’s the second reason we will likely never return to Firekeepers for a music event.

Love this casino… live close to the down town Casinos but tired of giving my money away and no chance of getting anything in return! I win some, I lose some here at Firekeepers. They offer us free rooms once in awhile, we have taken advantage, and wow the rooms are comfy and beautiful! We were invited to a dinner and a show around the holidays last year, no charge, it was top notch sit down and be served! We had steak, with the works plus 2 drink tickets! The show was the guy from Mike And Molly, very nice… really treated us good! Also like the all you can eat crab on Fri and Sun! Only a hop skip and a jump away from you!

Had a blast here! the service was excellent from both the gaming staff, security, and the bar/​restaurant service staff!
This place is just a little over an hour away from me, Hollywood casino (in Toledo) and the casinos in Detroit are honestly much closer. However this place was worth the trip!
The atmosphere was great, tons of nice friendly people. I saw one super drunk individual escorted out as professionally as possible. Décor was modern and really nice, the ²⁴⁄₇ café (which serves great food) could probably be touched up here and there to set the mood so it doesn’t feel or look so much like a classy Denny’s. Aside from that, my only other negative feedback would have to be because they don’t have redbull, only monster, yuck! :-(but oh well there are plenty other cocktails I love.
Here is how the night started …
I didn’t even make it to the ATM, I had $ 20 in cash I put in a video poker machine at the bar, started playing games on it and in no time had money to pay for my drinks. no need to use my card or anything. Once drinks were paid for I was back down to $ 20 + change. I put it in a slot machine and cashed out of that with $ 50. Then onto the tables, I played the roulette ($ 5 min.) table Dustin was an awesome host, interacted with the crowed well. I was up and down all night (not making a trip to the ATM once).
throughout the night I purchased plenty of cocktails and even a late night bite to eat from their ²⁴⁄₇ café which was more like a nice little bar and grill but with a sort of a denny’s look to it.
I ordered the french dip which came out great tasted delicious, cooked to perfection, forgot to ask for swiss on it and didn’t even think about that until afterwards. It hit the spot! And I’m not ashamed to admit I will be visiting again just for this meal alone! :-)
At the end of the night when all was said and done, I left with no winnings. But got to play for hours, have multiple cocktails, worked up a nice little buzz and have a delicious late night meal (all the while not forgetting to tip my servers and dealers) for $ 20
I think both myself and the casino were winners on this night and I’d like to do it again sometime soon!

REVIEW FOR MIJEM BUFFET…
This review is separate from my hotel review… The Mijem Buffet may have disappointed back several years ago when they first opened. but now we just love it! We’ve been to many casino buffets and this one ranks high with us. Consistent interesting and delicious choices. Always replenished. The not to be missed surf n turf Sundays and seafood Fridays offer some of the best claw on large snow crab I have ever had!!! Great meats, asian, pizza, deserts etc… we always look forward to dining here! Tables cleared quickly. Comps easily redeemed. Firekeepers is really doing something right with their management … from Hotel to casino to buffet… we really are impressed!