Safeway

Coming from the newer sub-​developments this safeway is the only grocery store within the area. If I could give this place no stars I would.
I wish there were self check outs to eliminate standing in long long long lines. Not one day have been here without standing in a 10+ minute drive. I finally decided to drive to the safeway in concord if needed.
If you come here please be safe. There are a lot of «suspicious» activities that go on here.
Be safe!

All i could say regardless what time it is and how many 100’s of people are standing and waiting to get checked out they will not ever have more than one station open. Expect to spend 30 mins at least waiting for your turn.

I have never had a problem with the staff. The produce is sub par and I think I have only got a cart without garbage in it twice in the 4 years I have been going to this store. Some of the carts were nearly black they are so filthy.

Hmmm I’m pretty torn on this Safeway. The employees are so so nice. They’re always so friendly and helpful. But the place itself is always so busy and the lines get crazy long. I actually just feel bad for this store. It’s the only grocery store around that serves a fast growing community where houses keep getting built. Of course I think having another grocery store would be helpful but in the meantime it seems like management needs to have more staff available. Lines get so long and only 2 or 3 check stands are open. It just gets ridiculous. I feel bad for everyone. I live in Pittsburg and am a strong believer in supporting local businesses but this is often one I skip due to the frustration with long lines.

i only went there because it’s the closest to my house… the lines 90% of the time are on average 10 people deep, during any time of the day or evening, with only 2 (3 if your lucky) check stands are open. the staff seems over worked and tired most of the time, so the customer service is lacking.
in the evenings i swear it’s colder inside than outside, and in the winter that’s not a pleasant shopping experience…
it’s gotten to the point that i shop on the way home when i need or drive up to 8mi away to the next store… ANYTHING to avoid this particular safeway. no one in my house will shop there anymore, we just can’t deal with the place…
and for the record? it’s just over a mile from my house.
terrible store. i feel so sorry for the staff there…

This safe way is really rough. The location is right off the freeway/​right around the corner from Bart. It is the only major grocery store in Bay Point, so there’s people from all corners of Baypoint coming here at all hours of the day which is really scary.
The cleanliness is actually surprising. One star for that. The other star is for their starbucks. The workers there usually work hard and are always apologizing for the delay. (The booth is small as heck and only 2 people work there so you can imagine how hectic it gets). This is the only starbucks in Baypoint as well.
Their lanes are always 5+ people deep and lines move really really slow.
There’s a bank inside, not sure which, but there’s about 3 – 4 tellers and during the evening, the line for that bank wrap around the store. Crazy stuff!
I only come here for hot Cheetos and wine, so I’m usually in and out.
Bay point should really consider building another major grocery store, like WinCo. ;-)

You guys have a serious problem there should be no logical reason that I should have to wait for a customer to complete their transaction while your teller is hitting on them. Then on the same day 10 minutes later I had to use the same teller and the woman’s mother that he was just hitting on came in and asked him to call him a cab. Hello you are not customer service that is where she should have been directed. Do your associates not know that people want to pay and leave? Better training is required!

Finally writing a review– while I LOVE the employees who offer amazing customer service, the management seems to not care so much which is odd in a customer service position. As for Corporate, they must be smoking crack to think it’s a great idea to keep piling crap on crap at the ends of every aisle, in front of produce, stacked high above produce. Pretty soon you won’t be able to walk around in there. There’s NO MORE ROOM TO WALK SAFEWAY! STOP putting things that are already down the appropriate aisle at the register, liquor stacked next to liquor next to deli you cannot even see Deli!!! Come on seriously, we forget items BECAUSE you have such a freaking disorganized store we can’t think straight!
On another note, it’s fairly clean, however Always always double check expiration dates as everything is always expired! It’s because they OVER order and can’t sell it so they keep it. (I’m guessing).
If this was a teenagers room with their crap all over their room they’d be grounded, reprimanded, lose their phone, have disorganized mind etc.
Why Safeway, WHY would you think a well organized, clean & orderly store is not good enough for the people paying your salaries? I’m willing to pay even higher prices at whole foods in SF for the organization they offer.
And further more Lines galore after 6,7,8 pm it gets wild so you just have to know when to go.
Lastly, let me emphasize again, the employees here are awesome people, professional and helpful. I really hope Safeway is treating them well.

If I could, I’d leave this place zero stars. They always have long lines and like no registers open, the customers are major a-​holes, the parking lot is a fatality WAITING to happen, and it isn’t even a clean BUG FREE store to make all the BS worth coming. We trek to concord or pleasant hill rather than go here. We went there once when we first moved here several years ago and there were bugs inside the fresh cookie boxes, a cloud of flies came out of the fresh French bread, and the packaged Safeway stuff (like the buns) had little fruit flies or something

I get it. This is probably one of the thinnest margins you can run on a grocery store, and despite having security guards, it’s not uncommon to see people just lifting food from the store and walking out the exit without even looking at the checkout lines. Because of that, they probably can’t afford to hire more people to work the cash registers.
It also has tons of argumentative customers, customers that take forever to pay, and lots of unsupervised children, even at odd hours in the evening.
But really-let’s get some people staffed to handle checkout lines. The ones that are there are universally great, but they literally cannot process more people faster.

This Safeway sucks! The line are always really long, all day everyday. Don’t they have a policy where they have to call up a cashier when there’s more than three people in line? Or something of that sort. I hate this place.

This place is disgusting! I live right down the block so it is very tempting for me to shop here. However every time I go I have to check the dates on ALL dairy items, I can’t tell you how many times I have bought EXPIRED milk, yogurt, juice, and salads. Barf! Apparently they don’t care about selling expired food, if I had more time on my hands I would call corporate but I don’t so I really try not to shop here. Oh yeah 90% of the people who do shop here are hella ghetto damn near crack heads running around the store! And you gotta love those 30 minutes waiting in line with them! Needless to say I hate this place and I’m glad I am not the only one.

We’ve lived in the area for quite some time now and can honestly say for the last few months we’ve have noticed a huge change in personnel. Check out lines are rediculously long due to not enough cashier’s.
The last few time’s that I’ve been there, I noticed different cashier’s with a chip on their shoulder and not very courteous. The last visit I had on Friday July 17, 2015 the cashier wouldn’t even bag my groceries. I’m truly dissatisfied with all the changes Safeway is making with this store… So rather than being so negative. We have come to the conclusion that after all these years trying to stay loyal to our community it is time to do our shopping elsewhere.
(Safeway in Concord) Cleaner & friendlier.

The cashiers are incredibly sweet and I have yet to meet one I didn’t like, however… Every time I have ended up at this place, the checkout lines are ridiculous beyond measure. I’m not sure if it’s an infrastructure problem or poor scheduling of cashier’s shifts or a curse upon the building or the plaza itself but whatever it is, it makes for a bad customer experience.

I shop here a lot only out of necessity. Compared to the concord one this one is way below it. Sometimes I am waiting in line for the cashier for what seems like 30 minutes because of lack of cashiers during the 3 – 7 time frame when every one is coming home. I wish they had an automated checkout system.

Despite being brought up around this Safeway nearly all my life, this has to be the WORST one in the East Bay area.
During the daytime hours, it really isn’t bad but during the evening times, any time after 5pm or so, lines get incredibly long, the aisles get congested and it’s hard to move around. Probably because there’s only 1 – 2 checkers at all times. I’ve actually had moments where I walk in, get my stuff, get in line, give up and just leave because the lines were too long.
Parking in this plaza also really sucks because it’s crowded, narrow, and there are always some cars going the wrong direction in the one-​way lanes. If it can be helped, just go straight to the Concord locations if you absolutely need to do some night-​time grocery shopping.

DO NOT SHOP AT THIS STORE. It is the worst safeway Ive ever seen. Unless you dont mind being there for at least 30 minutes. EVERY DAY of the week the checkout lines are backed up and I’ve never seen more than 4 lanes open at one time. The checkers barely know how to do their jobs and theres usually no one bagging for them. Most of them are lazy and show no hustle whatsoever, they just take their sweet time, even when theres a huge line. And good luck getting anyone to help you at the customer service desk.
The only positive thing i can think of is there are some good weekly sales and everything is usually stocked (except ice cream) And the store is always pretty clean, probably because mopping floors is the limit of mental capacity for most of the employees.

Great selection and produce but they really do need to open up more registers, especially during peak hours.
PS– the donuts are really good :)

Can you hire more checkers??? Add self check out or something! It’s ridiculous– update the seafood counter and add more checkers!
I sit in line for more then 20 min at a time. I feel bad for the current checkers.

I was there yesterday.
I spent 20 minutes waiting for the deli girl. In that time, she helped a grand total of one customer. ONE! The customer ordered one fried chicken thigh and potato wedges — which were sitting in the case. It took her 20 minutes because she wouldn’t stop talking to assorted people who stopped by the deli. These people stopped by, not to order anything mind you, but entirely to TALK TO HER.
After 20 minutes with that one customer, she goes into the back, comes back out, and then just stood there. When I started walking away she looks over and says, «Oh, did you need something?» Are you serious? Are you just stupid or are you high?