Pizza Hut

One of my guiltiest pleasures. You can not go wrong with their Supreme pizza and Breadsticks with extra seasoning. I decided to try their new Hut Favorite Flavor Sticks– classic breadsticks with a garlic buttery twist. It was pretty good but I’ll be sticking to the classic. The upgraded version was a little too salty.
This location has been consistent for years. Food is made fresh and is always exactly what I ordered. Id recommend takeout. Can’t speak on delivery but their seating area is limited. One downside, they now charge for extra seasoning on the breadsticks.

I cannot stand that manager she can’t even communicate properly smh… I ordered spinach and balsamic on the pizza and was sent a pizza dough with cheese and a hair on it I am done with this location and the dumb ass manager wouldn’t refund me so I called corporate and got some satisfaction. Well she needs to be fired and believe me I would push the issue until it happens. Fuck off dumb bitch ass manager and I hope with all my being you get FIRED.

Food is great but god forbid u place an order for delivery… i placed the order at 7pm why the fuck did u deliver it at 9pm and its not even fucking warm. And then u make a complain on twitter the fucking customer service direct u to their website and inform u that they will call u back… but they never do

Tried the Large Stuffed Garlic Knots Pizza
It’s was definitely not worth the $ 12.99 + tax + 3.50 delivery fee + 3.00 tip = total $ 20.64
Order: at 4:24pm it was delivered at 5:17pm
Temperature: cold
Quality: It seemed undercooked, it was very thin. Quality of the average frozen pizza.
Size: the size of the average personal/​bar pie. If that considered large I would hate to see a small.

This place is horrible. I wanted to order pizza for delivery only to find out that it was a hour in a half wait. So I called to pick it up. The couldn’t refund my $ 3.50 delivery charge and gave me a 2 liter soda to compensate. (A soda that’s a dollar in the supermarket.) I get home and open up a pizza not cooked all the way. The toppings were all falling off. Then the bread sticks were burnt. Couldn’t even eat them. I through them out. The biggest waste of money. Never going back. They are horrible.

I ordered my food tonight at 9pm with delivery time at 10:28 and didn’t receive it until 12:30am. The pizza & wings were freezing cold and the driver had me waiting over an hr outside after telling me to come downstairs. Worst service EVER. NEVER ORDERING AGAIN. calling in the morning for a full refund.

We ordered Pizza Hut from Bayonne/​Jersey City NJ tonight and for the second time they got the order wrong. We ordered 2 orders of bread sticks and received one order. Tried to talk to a mgr but Ana Flores would not cooperate. She stated she was the mgr/​owner but did not take responsibility for the mistake even though she was the one who took the order. Wish they had a conscientious staff who paid attn to callers placing orders. Great food poor staff.

$ 3.5 for delivery and they are late all the time. I like Pizza Hut but this franchise should improve their service. Who charges for delivery? And who charges $ 3.5?
I wish there was another franchise around my area. My order is more than an hour late.

Zero stars but they made me rate at least one.
Attempted to order a pizza last night and after very dramatic ordeal, never wanted to speak to another Pizza Hut employee in Jersey City ever!!! Called. Was on hold for 7 mins. Ordered and was told the delivery time would be approximately 1 hr and 10 mins. Cool. Call to check my pizza’s eta after 1.5 hrs. Placed on hold for 4.34 mins. Finally, I was told it was on its way. After 2 hrs and 6 minutes, I called again. Was placed on hold without my consent once again and this time for approximately 8 minutes. I was then told that my order was canceled because I never answered the phone. Lies! I was told the driver rang the bell «many times». More lies!!! The front door of my building is always locked, and I never gave them my apt number. Sally told me that maybe the number was wrong. Lies I replied again.
When I called earlier, I gave my number and the address was confirmed. «Oh. I think they made a mistake. The number was wrong» She said it would take another hour for my order. Fine, the kids are already starving– another hour won’t hurt. An hour later (3 hrs in total), I receive a dry burnt pizza. When I call to complain about my 3 hour later jacked up pizza, I am told I WILL NOT receive a new pizza because it was my fault that I never answered and would receive a $ 10 coupon. The children want to eat now. Lady, why am I being accused of a crime I didn’t commit and why aren’t you taking responsibility? I just want a pretty pizza… is that too much to ask after waiting for 3 hours?
The story continues, my kids only eat the wings and several bites of the angry pizza and Sally is rude and continues to accuse me of not answering a phone that never ring. I hang up because I can’t die from high anxiety levels at the age of 31.
Never again!!!

I called to place an order for delivery and the guy had a disgusting attitude and was rushing me so much. I hung up the phone and went to pick up the food. Food was pretty good just not the best customer service.

When you consistently call and it’s going to take an hour and a half for your pizza to arrive, you just stop ordered. May be great in house, but delivery is slow to a place that isn’t even that far away.

This place is HORRIBLE they get your internet orders wrong! How is that possible? Then another hour waiting for delivery because they messed up! I let them know 2 hours is un except able they offer a free pizza really? 2 hours later for a half a meal no I want my money back… The driver was nice the only reason for 1 star.

I had a bacon and cheese stuffed crust pizza. The cashier didn’t understand what I was trying to order. It took her about 5 times to get it right. Afterwards, the pizza was completely soggy. However, it still tasted good so that was a plus.

Ordered via the Pizza Hut app: 9:35pm
Stated estimated delivery time: 10:04pm
Called to follow up: 10:17pm
Phone rep stated driver had already left.
Received call from driver: 10:41pm
Ordered 1 stuffed crust pie, 16 wings, and the Chocolate cookie pie.
Chocolate cookie pie was not warm when received. Since it came in a foil tin, we popped it in the oven as we ate so the cookie pie will be warm when it’s time for dessert.
Main complaint: Length of waiting time and room temperature cookie pie
Will I order from here again? Most likely yes. Why? Because it is the only Pizza Hut in my area that will deliver to my house, and Pizza Hut commercials do a fantastic job making me crave them. I’ll just have to keep in mind that I am going to have to WAIT.

I will never order from here again. Waited
original order for over an hour. Then when it gets here the pizza isn’t fully cooked in the middle. Nothing but mushy dough under the cheese. I call back and they agree to make me another one. Then I have to eat over an hour for the second one. This one gets here and although more cooked than the last one still not completely done in the middle. Thank God my kids eat the topping before they eat the breading other wise they would have been so sick. I try to call back and spend 20 minutes listening to the phone just ring. Its 8 o’clock they don’t close til 11. Finally the same girl picks up and I’m irate. I want a refund. She says she has to call the driver to bring the pizza back so I can get a refund. It is now almost 9 o’clock and still no sign of him. They have lost me as a customer for good!

BEWARE
I will never order from this Pizza Hut again. I placed my order online and received a completely different order. I called the manager and he had a horrible attitude. After placing me on hold, he still couldn’t find my order. His excuse for the mistake was «my driver is new and stupid». why would you say something like that about your worker? I should have seen the Unilocal reviews before my order. Must I say the worst SERVICE EVER. The manager didn’t offer me a discount on the pizza or anything. SO I kept the other order and might i say thank you for the extra wings and pizza. I’m sure the person missing their order will be on Unilocal tonight saying the same things.
Note to Pizza Hut… Fire that male manager and burn the whole building down
Just called back to Pizza Hut and told them to pick this order back up. IT was COLD and undercooked. I WILL NEVER AGAIN!
Refund my MONEY…

The Driver was nice (the only reason for a single star). The Large pizza was clearly a medium in a large box and the dough wasnt fully cooked properly. I called back to be put on hold for five mins, they are busy. I spoke to a employee who handed the phone to a Rude manager who doesnt greet me at all. Instead he says «we sent you a large, that is a large» «you want me to make you a pizza myself ill do it» as if it is my fault. this location has changed for the worst. This isnt my first bad experience however it will be my last.
1. Poor food quality
2. Poor Mangment
Pizza hut like other chains train employees and this manager needs retraining (in guest interaction)

Sometimes you are just in the mood for Pizza Hut pizza, but I would never order from here again. It took 1 hour and 20 min for my food to come. And when I called 45 minutes into waiting, the girl said he should be there soon, however he took another 30 minutes. My food was cold :-(
Also, just a side note they include a delivery charge.

I went here for lunch today with a co-​worker. I had the personal pie she had breadsticks, and we both ordered a soda. Cheap and simple right? The bill came at $ 13.98. My friend put down $ 5 bill and a $ 1 bill to cover her portion, and I layed out a $ 10 bill and a $ 5 dollar bill which totaled $ 21 dollars… are you with me? My intent was to receive change so I could leave a 3 or 4 dollar tip. The waitress never came back to return my change. I had to ask her to bring it… then she proceeds to drop of a $ 2 dollar bill and 2 cents. WHAT? Where is the $ 5 to total $ 7 dollars owed to me in change? I asked at the front counter and SHE rather the waitress and the girl working the register said that I did not give them a $ 5. That I only gave them a single and then $ 15, which is an outright lie. I told them that someone either took my $ 5 or they lost it in the drawer. They proceeded to argue with me saying that they did not take it and they counted the drawer and it is not over. I asked to speak to a Manager at that point which there was no Manager on site for the day. They gave me his phone number and said to call him then in the morning, he will be in. I intend to do so and at this point it is about the principle! I hate wating my time fighting over stupid stuff like this with a restaurant or anyone for that matter, but I KNOW and my co-​worker KNOWS what amount of money we left to pay our tab. So since most likely, the waitress stole my $ 5 dollar bill, she got $ 0 for a tip. I think $ 5 dollars is a great tip for a $ 13.98 tab. DO NOT ENTER THIS ESTABLISHMENT UNLESS YOU WANT YOUR MONEY STOLEN. GHETTO, DIRTY, GROSS, AND THIEVES WORK THERE.

I’m not beyond eating at a Pizza Hut!
But I am beyond stale bread.
I’m not sure if the dough they used was stale or if it’s because I haven’t had Pizza Hut in a while, but it too more than enough effort to get the slices separated from each other. I don’t mean to knit-​pick and I know all you have to do is pull it apart, but fresh pre-​sliced bread comes apart effortlessly. The taste was off as well.
On the bright side? A large STUFF CRUST MEAT LOVERS SUPREME with jalapenos was only $ 12. I guess that’s a deal, right?
Last word: Next time I crave Pizza Hut I’ll order from a Pizza Hut with a higher turnover rate. Or maybe I’m expecting too much of a Pizza Hut? Que sera, sera.