Bay Terrace Liquors

This is by far the worst customer service I have ever had in my life. The owner is rude, condescending, and not fit to run a business. DO NOT EVER GO HERE.
I first visited on 6÷4÷16, and picked up a bottle of Robert Mondavi Cabs, one of my favorite wines. I opened the bottle, and it tasted really strange so I did some research and found the below…
According to Food Republic, «Vin bouchonné means „corked wine.“ If you taste an off flavor in your wine, the chances are your wine is tainted with a little thing called trichloroanisole (TCA), caused by a fungus that grows in the cork. It causes a wet cardboard-​like smell, which definitely has a negative effect on the taste.»
Sounds gross, but it happens sometimes, so I brought the bottle back to the store showing the owner what was wrong, and asked to refund it. She said there are absolutely no refunds, and that it’s the customer’s responsibility once the bottle is sold. After going back and forth, she reluctantly agreed to exchange the bottle. But it doesn’t end there…
The owner proceeded to say that all good wines can get this way if they age. I said I’ve never had this happen before in all my years of drinking wine. Her response? «Oh then you probably never had really expensive wine before» in the most sarcastic tone. I froze. While handing me the new bottle she also said, «Don’t come back even if this bottle has the same stuff. There’s nothing I can do.»
Not only does this owner provide horrible customer service, but she spoke and behaved in the most condescending manner, unfit for any sort of business. Although I really don’t like giving «1 star» reviews, this is the true power of Unilocal — to warn other customers of unethical, unpleasant businesses (and owners).
Oh, and to finish the end of my story, the second bottle was also no good. Maybe their wines are just old?! Either way, I am throwing it out and never stepping foot in that establishment again. I hope you will never encounter an experience like I had at this place. Please don’t go here — there are TONS of liquor stores nearby.

Good location, nice place because I’m a local and like the feel of a local place. I was asked for id but what do you expect in a business that’s hanging on a single gesture of courtesy not to ask for id. People take it offensively but they don’t realize the stakes. I comply with the law so I have no problems doing what is required of me. Plus the owner is exceptionally knowledgable about alcohol if there is anything to know. Can’t really expect a warehouse selection but selection is hand-​picked, so can’t go wrong.

The most rude woman ever works here. I am 22 years old but look a lot younger. I came in and said hi and she didn’t respond. My 22 year old cousin from PA was denied from buying liquor because of an out of state ID. Pretty sure if she was a 40 year old woman that rule wouldn’t apply. Do not waste your time here with rude employees.