Worst customer service ever, waited and waited for help however all the reps were busying doing nothing. I was looking to sign up four lines I guess I’ll be going somewhere else.
Deborah M.
Évaluation du lieu : 4 Oakland Gardens, NY
I stopped by today to make a payment on a bill. All of the associate’s were busy helping other customers so there was probably a 5 – 10 minute wait. When I was finally called up to the counter, the gentleman pulled up the account and processed the payment very promptly. He asked me if I would like a receipt and while handing the receipt to me asked me if he could be of any further assistance. I was given a very polite«thank you and have a nice day» as I left the store. This store is convenient to our neighborhood and has a Starbucks in the lot next door. Down side is the parking here is hit or miss. There are only about 6 spots to park in this retail area. Customer service was on point, but beware of parking issue’s.
Candace G.
Évaluation du lieu : 4 Flushing, NY
Went there to change mobile carriers from Verizon to T-mobile. Thanks to Cesar who took his time to help us out on the switch. He is extremely knowledgeable and patient and made our experience at T-mobile a positive one.
Phong N.
Évaluation du lieu : 1 BAYSIDE HILLS, NY
This is the worst store. Stay away at all costs. You can stand on line until you’re decayed and there will be four workers doing absolutely nothing but stand around on their phone or hide away in the back office. I was there with 5 other customers and only ONE employee actually worked. They need to shut this store down and stop wasting money or audit it. It’s such a shame because I actually like T-Mobile.
John F.
Évaluation du lieu : 1 Fresh Meadows, Queens, NY
The people working in this store need more training and have better customer service, specially the manager. He was rude and lacking in social skills. They are either incompetent or, are purposely misleading their customers. This kind of service makes me regret switching from AT&T.
Marcus C.
Évaluation du lieu : 3 Fresh Meadows, NY
Update: same issue with the Micro-Sim card that I had to pay $ 20 for. Isn’t it a basic thing that you should provide me with a free sim card for continuously using your service? Isn’t that such a basic idea: I use your service, you give me a sim card that allows me to use your service. If I wasn’t in a rush, I would have gone over to some authorized store in Flushing and had them cut my regular SIM into a micro SIM. Pull a stunt like this in Hong Kong and you’ll get your head ripped off(verbally).