Overlake Sleep Disorders Center

If you have time for a long wait and lack of support in getting the needed help than Bellevue Sleep Center is for you. It has been almost 90 days since my first appointment and I am still waiting. There are better options in Bellevue. The other reviews seem to be in concert with my experience

I actually had a very good experience all around. Joe was great and helpful always. Lamar my sleep lab nurse/​assistant was beyond great and made it all so easy and comfortable. Dr. Singh is knowledgeable and very kind.

The only good part of this practice is Dr. Singh. Everything else really sucks. The office needs a full time office manager. Someone to kick butt and teach their employees what the meaning of customer Service is.
If you call to speak to Dr. Singh you have to go through his asst Joe. Most of the time Joe doesn’t return your call or by the lucky chance he does it’s a week to week in a half later.
The DME Dept is a joke.
When you need medicine refilled your lucky they respond to the pharmacy. Out of meds still waiting… over a week!
Everything is done by VM. And you wait and wait and wait for a return call.
If you can put up with the total BS of the office then see Dr. Singh! He is brilliant doctor and really knows his medicine. He has very good insight and you can’t go wrong with him. His knowledge more than just a sleep doctor and over all a great guy.

I’m a health professional but I don’t announce it as I like to see how I’m treated as a «general patient». Office staff (front desk) is exceptionally poor and Dr Singh seemed competent and pleasant. But, the «kicker» was that after my evaluation, when I was at the front office 30 seconds later, I had an additional question I forgot to ask and that would have taken 10 seconds. When I mentioned it immediately to the front desk, the receptionist rudely mentioned «Didn’t you just talk to him»? (yea, idiot, but I have an additional question). So, instead of just letting me ask a question as he’s not yet with another patient, she tries to interpret my simple question to him by phone (and obviously can’t). Ridiculous. When I got home, I cancelled my sleep study. A physician is responsible for his office staff and this front office — consistent with the other Unilocal comments — is a disaster.

I agree with all of these reviews. I have been refused services after I was 10 minutes late from an hour and a half commute to get this to this place and had to make a new appointment. They don’t care if you call them on the way to give them a warning if traffic has held you up they automatically tell you they will have to reschedule you. The front desk staff are rude and seem not to care at all I wish they would find new staff or is this the policy of the doctors? It took two phone calls to get supplies set up. If I had not spent so much money with them so far I would go someplace else. They must have too much business to treat their patients this way.

This office appears to chiefly be concerned with distributing CPAP machines.
They will take someone with literally no sleep apnea symptoms at all (me), disregard what I came in there for (me), run a sleep scan and diagnose that I have «mild» sleep apnea and recommend a CPAP machine (all happened to me but also, identically, to a friend of mine a year ago who also does not have sleep apnea but was told he did and was fitted with the CPAP). I give these chislers two stars and not one because the doctor who spoke to me had the honesty to say that they didn’t have much on what causes sleep problems and have very little else to suggest.
I found them to be incurious as a species and single-​minded in practice. Like others here, I also found the front desk staff lackluster and unengaged though I will add that the main tech was friendly and enthusiastic, another reason for the second star.

Previous posts are still correct. Drs are great but the office staff seems to be indiffrent and bored, at 8:30 in morning. Had my sleep study done here years ago and no issues with anyone. Needed a new RX for supplies. Needed to see Dr first… ok! They schedule me for early AM appt. Tough for me as I am disabled but fine. Send 7 page health form to fill out. Heavy traffic at that hour, so I allowed 40 minutes for commute usually takes 15 minutes. 10 minutes away I realized I may be late so I called. Staff warns me that I will be rescheduled if more than 10 minutes late, what is written on page 2 of 10 page packet is you may be rescheduled. Get to building and tried to find parking which is under building and pay and has low 6’8″ clearance. Finally find a spot, take elevator up and arrived at office. Staff are on phones so wait a few seconds and apologize for being 11 minutes late. Staff says they will have to reschedule me.
NO WAY WILL I GO BACK TO THIS PLACE. Called my pulmonologist and asked for new Dr. Again, this was only to get supplies.
4 stars for Drs but no stars for staff.

Holy moley, batman. This is a terribly organized office. Dr. Singh himself is awesome, and I tried so hard to like Overlake Sleep Disorder Center, but it’s terrible.
There is a months long wait to get an appointment, but they will put you on a waiting list. You may or may not get in earlier.
If you do have apnea, be prepared for multiple sleep tests, which is an expensive drain on finances. Rather than fit you at the first study, they require you to come back for a second one.
When your results are complete, be ready to wait for months again (or to be on the waiting list) to speak with the doctor.
And then, when it’s time to get your DME (durable medical equipment), good luck. The staff are totally uninterested, unhelpful, and will leave you hanging. It took me five months from start to finish to get my machine and I ended up using a different DME supply clinic.

I’ve given 3 stars purely because Dr. Singh is great! Very nice, thoughtful, thorough, and helpful doctor. But I can’t get past his sometimes rude, usually disinterested staff. At each level from the person who answers the phone, to the staff who help with the actual sleep trial and the therapist, I was either treated rudely, or wasn’t listened to with my concerns or questions. At first, I thought I was being overly sensitive but while waiting for my appointment once, I witnessed the front desk person being downright mean and dismissive to an older gentleman. Another guy in the waiting room kind of stood up for him and she calmed down a bit but still it shouldn’t have happened in the first place.