Public Storage

I am a single woman and my own safety and that of my daughters is paramount. As I was moving into my storage space, I was confronted with a dishelvelled, homeless looking man walking towards me in the darkly lit hallway. My radar for people has always been strong and in this instance I felt immediately very scared and unsafe. I was able to rush out the door and then finished up with my last items quickly.
It then dawned on me that this man LIVED IN ONE OF THE STORAGE SPACES! When I came back several weeks later to discuss this with the person working at the desk, they seemed to acknowledge this as true but were clearly not going to do anything about it. This is unacceptable and I have moved out, never to return to any other «Public Storage» ever again. I now have my property at a safer location in Kirkland.

Very kind and well-​trained staff. Units were clean. Plenty of flatbed carts and wide elevators made access a breeze. I reommend this place… especially if you can take advantage of specials on month one!

It pains me to write 1-​star reviews, but in this particular case, I believe it to be necessary in the interest of public health & safety. I will however preface this by saying Jeff, the manager on duty, was very honest and we appreciate his honesty.
That being said, THIS PLACE IS INFESTED WITH FLEAS!!! I came here after doing some research on the web hoping to rent a 5×10 storage unit because my girlfriend & I just moved to the area. I met Jeff who was very upfront in telling us, «Hey just so you know, we have a bit of a flea issue on the 3^rd floor. We had an exterminator come out and spray it, but they’re still around, so we’re having them come again next week. But, don’t worry, the unit you’re looking at is on the 2^nd floor so you should be OK…»
Upon hearing this, it was a solid ‘NO’ in my mind. Think about it, fleas are parasites that feed on living mammals; which means there’s probably an animal somewhere in this storage warehouse (either dead or alive). And then here’s the WORST PART…
MY GIRLFRIEND GOT BITTEN! Badly. Jeff took us up to the 2^nd floor to check out the unit and we were up there for under 10 minutes. In that time, one of those little F’ers managed to munch on my girlfriend SIX times! Seriously, go look at the photo I uploaded in the gallery of her shoulder.
$ 77/​mo for a 5×10 unit isn’t that great of a price (there are actually cheaper same-​sized units @ other Public Storage locations), but once you factor in the FLEA INFESTATION, it’s definitely not worth it! Store your stuff here at your own risk — and if you do, you should consider flea bombing yourself & your stuff.

Tammy was very helpful as I was getting arrangements made for getting a storage unit. She was friendly and efficient!

Dave was great, we’re finally moved out of storage but he was very helpful getting everything wrapped up.

I had an amazing experience renting from Public Storage in Factoria for the past three years.
Tammy and Jeff were both informative, friendly, helpful, and always went above and beyond. They both deserve raises…
The unit was always dry, clean, and secure. Last week I forgot to place the lock back on my unit, but Tammy placed a temporary on for me and called me and e-​mailed informing me of my mistake.
They are excellent team!!!

Just got done with a transaction with Tammy. She is awesome

I have rented a storage unit here for few months. Tammy and Jeff are both very friendly, professional and helpful. Tammy was quick with the check in process in the beginning, walking me through the process in a quick and efficient way, showed the storage unit for inspection, and explained the insurance options thoroughly. On check out, I first called ahead to make sure they will be at the office, and Jeff made sure that everything will take place smoothly with my account. The facility itself is neatly managed, I’ve never seen anything out of place, all the gates work smoothly. I would definitely use their service again!

I have rented from this location a few different times. Only needing storage for just a couple months at a time. The property manager I believe her name is Tammy is always so cheerful and always pleasent to speak with. Never a problem vacating the unit and having them stop payment.
I would recommend this facility to anyone.
Thank you for your assistance.