Rainier Garage Door

Did a very professional job. Came out on Saturday, so didn’t have to take off work. Technician balanced the door perfectly, put up safety cables to contain the springs in case of failure and cost me what they advertised. Didn’t try to sell me anything but what I’d asked to have fixed. These people know their jobs. Would have them out again to fix something in a heartbeat.

Called. Appointment set. They came and installed the door spring as needed.
I asked them if my rollers etc needed to be replaced or not and he said that they were in good condition right now and only the door hinges needed to be lubricated. I liked the fact that he did not try to up sell on something that I did not need.
He also tightened up the nuts and bolts and did a general inspection of the entire setup and gave me pointers on how to maintain the door mechanism (not sure if this part of the service or if he did it as a courtesy) which I really appreciated.

Amazing and friendly customer service. We went back multiple times trying to figure out color and glass options. Would drive around and take pictures of what I liked and would go back in again to show them asking their opinion. They are great and trusted their opinion and suggestions. Would highly recommend them!!! Thank you for our great addition to our home.

Highly recommend Rainier Garage Door! Robert came out & fixed up our garage & it works perfectly. Robert was an awesome guy. Very happy & satisfied! Thank you!!!

Had an issue w the garage door opening and closing. Was getting stuck half way up. Our spring tension on one side needed to be adjusted. Great, quick and honest service! Thank you Rainier!

Had a broken spring repaired this morning. The garage door was repaired within a hour after I called. Thanks guys!

We called them to get garage door opener put in.
They showed up the first time and said that they needed some parts to be ordered. We were fine with that and talked to a lady on the phone about getting that done. We also requested to have the person who came out the first time to our house back for installation. They said that was fine.
Our next appointment date came, and a different gentleman showed up. We called the company back to see what was going on and then they said they didn’t know, which I thought was weird since I’m pretty sure I spoke to the same person the last time I called them. She then said that she would call us back.
The person who came out was quite nice and said he didn’t mind that we prefer the first person since he gets requests like that often. And then he left.
That was two weeks ago and I never heard back from them again!
So, two appointments, two missed days from work, and no garage door opener. And, no phone calls from the company.
I would never do business with them again!

Great experience with Rainier Garage Door. We had been dealing with a garage door that took several attempts to close because it was out of balance and the bearings had worn out. I sent a request to Rainier via Unilocal,heard back within an hour and was scheduled for later that same week. Fortunately, Robert had a rescheduling that opened up an appointment for the very same day so they called back and were able to fix my door (very smooth now with new bearings and balanced and lubricated and bolts and chain tightened) the same day I contacted them for a very reasonable rate.
Highly recommended. Robert and the gal (Melinda, I think) on the phone were both very professional, friendly, etc.

Signed up for Unilocal to leave this review. They hustled to get to me in only one day, showed up on time, and did the work they were supposed to do. In my case it was getting a garage door spring replaced (not something a homeowner should attempt). The person didn’t try to tack on any worthless extras. Pricewise, they were toward the low end that I saw when shopping around. I would recommend them to anyone needing a garage door replacement or fix based on my experience.

We have had problems for years with our garage door. The builder put in a heavy door without the proper equipment to open it. We have had several repairs over the years and my husband even replace the springs once. The springs broke again on Sunday. My husband called to buy new springs (he was going to replace them again on his own). After talking to the people at Rainier they told him they’d come out and weigh the door to make sure we have heavy enough springs, install them and reinforce some of the other hardware to make the door function better. Plus it came with a 10 year warranty. They came out right away, were professional, funny and communicated about everything they were doing. All for a bit more then we would have spent to buy and replace the springs on our own. I wish we’d called these guys years ago!

Garage door spring popped yesterday. Very loud. Never really thought much about the garage door; it just works… till it doesn’t.
Call Rainier last night after hours. They returned call this morning and after providing quote sent out a technician.
Robert arrived promptly. After checking out the door he recommended upgrading the wheels, as well, to nylon ball-​bearing type. A quick Google search confirmed, in fact, we had cheap-​o wheels that tend to break so we upgraded.
A combination of lubing the system, fixing the wheels and a minor repair has made the door run a lot quieter — an unexpected benefit.
Robert was all business and was in and out in an hour. And I am a lot more excited about garage doors than I really should be.

Love these guys! Rainier installed three belt drive liftmaster garage door openers in my mid 80’s remodel. The installer was a bit late but you have to cut some slack sometimes. In this case, he was booked to do a job in Edmunds and then shortly thereafter at my place in Issaquah; all during rush hour traffic.
The installation went smoothly and the installer went over and above to ensure that the garage doors and springs were in top shape and super quiet. The price was fair and they even threw in some goodies at no additional charge. Go with Rainier, you will not be disappointed.

This is the third time we’ve called Rainier Garage Door and I would not hesitate to call them again.
I signed up for a tune up and roller replacement special through Angie’s List. The technician was a little outside the appointment window, but the office was incredibly good about keeping me updated on the ETA.
The service was performed very professionally and the technician gave me a thorough explanation of what he had done, what to do maintenance wise and safety suggestions. He was friendly, knowledgeable and courteous.
Highly recommend.

Searched for a garage door repair service and found this company with their great reviews. Called on a Thursday and had a technician out the following Monday due to high demand. They called me before the tech was on their way for the appointment and even offered to send them out early since they were running ahead of schedule. The technician was able to identify the issue and offered a few different solutions that best fit my needs. They had the door back up and running properly within an hour. Very impressed with the tech’s knowledge and was quick to answer any questions that I had. Would recommend using them if you need a garage door repair service.

After shopping around, Rainier offered me the best price and fastest delivery date. They were also able to provide me with a quote, quicker than any other vendor. Installation was efficient, and extremely well done – I would use Rainier for any garage door need moving forward, and I would highly recommend them to anyone in the market!

Not sure why they have 20 rave reviews unless they had all their friends and employees write them! Our garage door broke this morning; I called them first due to positive reviews, and the gal who answered asked me to take photos and email them to their email alias. I did so immediately but heard nothing back from them.
I phoned a short time later and had to remind her about the photos. She replied, Oh yeah. Let me check…” She couldn’t find the photos I sent via my iPhone camera. I asked her to check the spam and/​or junk folders. She checked another computer as well, but didn’t find them. She then asked me (for the second time) whether I saw a spring on the top bar. I didn’t, so she proceeded to tell me what the issue was over the phone and how one way of resolving this would cost more than another way of doing it, but that it would last longer (10 yrs)?
Being that this is an urgent situation with my car being stuck inside the garage, I’m surprised she didn’t at least have me speak with a Technician or offer to send someone out to look at it before going through all the «options.»
Disappointing customer experience for sure!
UPDATE:
Although I appreciate the response, albeit quite long after the fact, I still consider it highly unprofessional to make an assessment via phone. My boyfriend arrived home from work to discover a loose bolt; problem solved for a nominal fee.

Excellent work, personable staff, reasonable rate. Couldn’t really ask for better than that! Robert came out and did the work quickly.

We had these guys come out to fix my parents garage door that wouldn’t open from the outside. Robert came and fixed it in less than thirty minutes and was even able to use their old sensors. He was so fast and efficient! My parents were very pleased with the service provided.
I had initially scehduled an appointment to install weather guards on my garage door as well but they advised me against it since my garage doors were wood and the weather guards would rub the paint off my doors. They gave me some other options and were very nice when I decided to think it over. If I do decide to get new garage doors I will definitly be using them. Wish there were more businesses like this with this kind of integrity.

We couldn’t be happier with the service and quality of the product from Rainier Garage Door. The whole process was painless from start to finish, and we are loving our new doors! The whole house changed in appearance after the doors were installed. The opening system is quiet and sleek-​looking. We would definitely recommend Rainier Garage Door to anyone looking for new garage doors. Don’t look further.

Walked in here ready to purchase two modern garage doors for our house. Had already done the research online and knew what we wanted. When we got there they refused service to us because we had our French Bulldog with us. We explained that she was fully house broken but they said it was their policy. Seems ridiculous for a garage door showroom, so we walked out and will be going elsewhere for our garage doors.
As a side note, we have building our house for the last 1.5 years, have been to dozens of these places, and this is the first time we’ve been turned away from a showroom because of our dog. If a company can’t be flexible with their customers from the get-​go, that’s not someone I want to work with.