O’Brien Garage Doors – Seattle

OVER CHARGE. Coupon stated 20% off any service call I ended up paying $ 469 for two springs to be repaired and about 1 ½ hours labor. I paid it because I could not get my car out I never received any discount due to the fact that you had to pay a higher price to get a discount Buyer beware

My spring broke. My grandma recommended O’Brien because she’s had multiple good experiences with them. I called and had a guy at my door within 30 mins. He was polite and got to work right away. I had a coupon and paid what my more experienced dad thought was pretty typical. I would have liked to shop around, which is usually how I roll, but these sorts of situations sometimes don’t allow time for that. I had a good experience. Honestly, I’m pretty surprised to read the bad reviews. I had exactly the opposite experience of what they described. Good job Sudi out of Orting!

BEWARE!!! OBRIEN MAKES MONEY BY FOOLING PEOPLE
Dont ever use them they will quote you an exorbitantly high amount for a simple job and use cheap products. they quoted me $ 500 just to install the garage door keypad and receiver which costs much less than $ 100. their technicians are rude and they wil arrive much later then schedule time. their technician will will only misguide you and give you insane quotes… Dont Dont every call them

These guys are scammers! Do not use! Had our springs replaced and weeks later had a different company out and found out they installed the wrong kind and overcharged for them!

I have used O’Brien twice at my home. The first time my spring was not working quite right and was making a lot of noise. I had a coupon for the «tune-​up». I expected they would charge extra, but they did not. The technician spent a LOT OF TIME trying to get everything just right, and he did. That was 2 years ago.
This week that same garage door started making a lot of noise. They came right out and found the pulley at the top of the door was broken. I expected they would have to come back another time, but no. The technician had a new track on his truck. We didn’t need the new track, just the pulley at the end of it. So he took the part off the new track and installed it on our door. Yes I had to pay for the service call and the part, but I was happy to have it fixed so quickly, and the price was fair.
We have a double car garage and a single car garage. While he was here I opened the single car garage to ask him what he thought about that as I thought was too noisy. He said it could use a «tune-​up» and I had a coupon for that, so I said go ahead. He adjusted things and was finishing up when I came back out. I told him that it was louder in the morning. He noticed that there was a mark on the vinyl seal near the bottom and adjusted that so it wasn’t dragging. He also recommended putting a cable guide on the cable so it wouldn’t jump off the roller. For some reason, our cable is a bit floppy when the door is open, but tight the rest of the time. That was a cheap part and he put it right on.
I could not be more pleased with this service. I live in the Seattle area, not in Chicago like one of the other customers that gave them a 1 star rating. I would not hesitate to call them again. I think their prices are reasonable (not cheap, but fair) and the folks they have working for them are very pleasant. What more could you want?

This is for the Houston Texas service area.
Got a coupon in the mail for a garage door tune up. I decided to call and get an estimate to fix it. ESTIMATE…
When I called the new Girl (Alma) didn’t tell me over the phone there was a service call (for estimate). The guy shows up and says oh, the door is broken and it will cost big money to fix it. I knew that!
I called and spoke to the field manager to request refund. Promised a refund but it never happened.
Called again and left messages with the idiots on the phone. no reply at all. Rip off company-​Buyer beware.
I got my door fixed by someone else for $ 60.00 and their O’Brien quote.$ 900 dollars. Big difference.

Our garage doors work fine, we just needed the garage opening pad fixed. The first appointment they made they called close to the end of the day and cancled because of a emergency. So ok we rescheduled. They called to cancle that appointment but wanted to come out the next day. My husband said no we need a company that is reliable. After seeing the other reviews I am now glad we are not going to use them. If there was a zero I would use that. Thanks for everyone else to take the time to post.

O’Brien installed two new garage doors for me with their full warranty. They took several hours longer than they said they would to complete the job, and obviously rushed the project because I’ve since discovered how poorly the installation was done. Both doors have stopped working by coming out of alignment three times in less than a year, requiring service calls from them to come out to repair. The third time I had to beg them to come out, and when they finally did a week later, they said that would be the last time at no charge, and said from now on they would be billing me $ 90 minimum per service call for that same repair. When I asked them what about their 100% satisfaction guaranteed warranty, they said it covers everything except the doors going out of alignment. Makes me wonder now what else they’re going to tell me their 100% satisfaction guaranteed warranty won’t cover (I’m guessing likely whatever else on these doors will need to be repaired in the future). Same day service? 24 hour emergency service? Committed to customer satisfaction? Bah, don’t believe it! I regret not finding these reviews before hiring them.

Incompetent installer of our new door. Nice guy, but took all day, did questionable structural things to the garage, dropped something on our brand new scooter and scratched it without telling us and implied he was part of the family b/​c they advertise themselves as a «family run business.» 1.5 years later the door mechanism has fallen literally off the door in two places and they are unwilling to look at it for less than their minimum charge of $ 175 even tho it seems clear it is sloppy installation that is the reason we are having them. A good way to make money? I would prefer to work with someone who stands behind their work.

O’brien is horrible. I contacted them to come take a look at my garage door and see if they can fix it. They are supposed to be free in house consultation and ended up charging me $ 20. They said the money will deducted from the work project later, but since we lived in a condo, we have to make sure that the garage door they have is the same or we will have to get approval from them. They said no problem, and they will give us back the money if it doesn’t work. So i contacted my condo and they said their line of garage door cannot be used because it looks too much a different compare to the rest of the community. Anyway, we called them up and when they knew that I am not going to use them, they started trying to push me off, i called like 10 times and they passed my call from one person to another, called everyday for like 2 weeks and they eventually say no, they aren’t going to refund me the money! Be aware!!! This company will trick you at the beginning and pretend like they are a trustful company but then if you have complains, they leave you on your own!

If you want to be lied to, misquoted and overcharged O’Brien is the company for you! I called O’brien in Chicago because my spring broke. I was quoted a cost of $ 85 for a lifetime warranty spring and $ 99 instalation. My bill came to $ 436 and they installed a 3 year warranty spring! They claim same day service and said they would come out in a few hours of my calling. Called back at the end of the day and said they ran out of time. Then they were to come first thing in the morning before I needed to leave for work. They called 15 minutes before I need to leave for work and said they would be there in 45 minutes. The third day they finally arrived, installed the wrong spring and overcharged me. Then of course nobody from O’Brien will speak to me, return my call, nothing. They have my money but lost a customer.

I recently started having problems with my garage doors opening or closing smoothly. I received a Val-​Pak coupon from O’Brien Garage doors, so I decided to give them a try. First mistake, was not researching this company more. A warning sign of itself. The advertisements for O’Brien Garage doors don’t even list a Seattle address, just a contact number
The coupons are deceiving. 20% off the «Service Call» means 20% off the initial charge just to come out to your house. In my experience as a homeowner. Any company that charges a fee just to give you an estimate, you should run away from.
The second coupon, indicated $ 49.50 for garage door tune up. Normally near $ 90. Another coupon on the Val Pak indicated 50% off of springs.
When the gentleman came to service my garage, he indicated it would be $ 500 to fix both of my garage doors. Having made an attempt to fix them myself and not having any success, I just decided to go with it. When I mentioned the coupons, he said the service charge would be waived.
The first garage door was very simple. Two extension springs replaced, some roller wheels, a cable pulley and some lube. Definately something I could have tackled, but I didn’t know the old springs seperating could cause the rough travel problem.
The second garage door, he replaced a bunch of items, and the door still did not close evenly. At this point he worked on it awhile and I got the feeling he wanted to stop. I came out and assisted, helping move a couple of things out of alignment, looking at the door opening and closing, and assisting making suggestions. Finally he replaced the springs with lower tension units and the second door closed fine.
When he finally tallied the bill, the service charge was now $ 638, and the initial service charge was still present. Not what he said verbally, but 20% off as the coupon stated. He did say the tuneup was done for free, but 20 rollers were replaced at the cost of $ 300, and no discount for the springs. I called later to inquire about the springs and was told the particular springs that I had installed did not qualify for the coupon.
The service tech was nice, but I feel the advertising was deceptive. While I don’t mind paying the service charge (4 hours spent total) I definately feel raked over the coals in parts costs. Probably not more than $ 150 in parts were replaced, but premium prices were charged. There is a lifetime warranty. However the springs I had were probably 20 years old. I’ll probably never cash in on the warranty. And even if I did, they would charge me an exhorbant rate to install them.
What I did pay for was a lesson on garage door repair.
(WARNING, DIY garage door repair can be dangerous. When in doubt pay for service).
With that said, I have simple garage door extension springs. Torsion spring system seems more difficult to repair. Check out
and take a look and do some research on your garage door system. Replace common wear items like rollers and if you have some decent homeowner skills, replace the springs first. If those items don’t resolve your opener problems then call in a professional. I watched the repair and nothing was done that I couldn’t have tackled myself.
If you do decide for service, I advise to getting a full quote up front. The other strategy is to look at your hardware, like the rollers, cable pulleys, and source all the parts yourself, then pay someone to service your doors.