Robbins Brothers – Bellevue

I was browsing the robbins brothers website and I found the most PERFECT Peter Lam engagement ring setting. I wasn’t sure if they would accept my engagement ring diamond bought from Blue Nile to be seated onto their setting. I used their online chat system to ask this questions and it was very helpful. I found out they absolutely would, just if I buy the warranty, they can only insure the setting, not my diamond. Which is totally understandable, and they still tighten the prongs to my diamond and inspect it anyways, so it seemed like a great deal. The setting I wanted was not in stock at any Robbins Brothers store. They had to order it for me from Corporate as it was the ONLY one left. Not a big batch of this design was made and it was discontinued. Which makes me want it even more hehe. It took about 4 days for them to ship it to their Bellevue store. I then got a phone call from a sweet lady named Cheryl who would be our sales woman. We made an appointment to come view it in person when it arrived. In the meantime, I had lots of random questions before it arrived, Cheryl was very responsive through email which was great! She was very personable and never once made me feel pressured. When we finally came to view it, I fell in love! It was better than in the pictures. The jewelers were able to size it down to my size by the following day, when some other jewelers will take 8 weeks since I was sizing it down from 7 to 4.75. We also got the AMAZING warranty which i recommend anyone getting any piece of jewelry to get. It is very cheap and lasts a lifetime! I had an amazing, stress free experience with this purchase and I couldn’t be happier with my ring. I will be back in a few months to buy the matching wedding band. :)
P. S. for the men, they have the football game playing, beer, and snacks!

My girlfriend and I drove 4 hours from Salem, OR just to come here. Bryan greeted us as the door and then continued to provide the best service either of us had ever seen. He spent over 3 hours with us while we both found our perfect ring and diamond, and then had them sized right there for us within an hour so that way we wouldn’t have to drive back again. Bryan was absolutely amazing! Robbins Brothers is definitely worth the drive and I would highly recommend going to them and working with Bryan!

Best customer service.
Best experience ever
My fiancé bought my engagement and wedding band here!
Love Michelle !!
Thank you for a wonderful experience !!

Bryan was extremely knowledgeable and friendly when explaining our options in customizing an heirloom engagement ring. With out limited budget, I am very satisfied with the ring that Bryan helped us create. Also much thanks to Michelle who spoke with the jeweler and got the ring ready a week ahead of time so we could show it to family and friends when we left town the following day.

I have been in and out of Robbins Brothers in Bellevue the last several months to get things prepped and ready for my wedding. Brian was a huge help in getting things done efficiently while providing a great experience. Needless to say, I would definitely recommend this location. Thanks Brian!

My wife and I went in to look at wedding bands and got the best customer service of any jewelry store that we visited. Courtney helped us and did an amazing job! we felt listened to and cared for during the entire process and on top of that when I came back in to pay for the rings Courtney remembered my name and even though she was helping another customer introduced me to another associate to take care of me and had a similar and equally wonderful experience about 2 weeks later when we came to pick the rings up. If you are looking for an engagement or wedding ring go in and see Courtney or one of the other amazing people there. Amazing service and good prices.

I went to the store in hopes of finding a wedding band to match the engagement ring I bought online as I was unhappy with the matching band from that store. Cheryl was able to help me buy a new engagement setting that was better suited to my style and a wedding band that I fell in love with. The expert staff was able to transfer my center stone into the new setting and I have been supremely happy ever since. I am pleased with the service and warranty/​service plan offered for my jewelry. I should have bought my engagement ring here in the first place instead of online

A huge selection of engagement settings & wedding bands. The sales staff are welcoming, personable, and knowledgeable. Totally recommend Robbins Brothers.

Great customer service and wonderful rings! Thank you very much Bryan for helping me today, I love my diamond guard :)

I have never given anything five stars but all I can say is if you need a ring THIS store is where you go. My fiancé began working on my ring in May and he proposed in October. He wanted to use his great grandmas diamond but put it in the setting of my dreams but it was slightly small for the settings he knew I liked so the team at Robbins Brothers added a bezel and it made it look so unique and vintage. We loved them so much and I loved the ring so much that we already bought our wedding bands and I bough TWO to go on both sides of my ring! :) we will be returning for all of our fine jewelry.

My fiancé purchased my wedding ring from this store and I have gone in several times to get it cleaned and to select my band. The customer service has always been wonderful especially working with Enisa and they pamper you with wine, champagne or other premium beverages. The environment is very clean and beautiful with a large aquarium in their entrance and comfy seats in their waiting area. I enjoy coming back every time.

I stoped by today for my second annual checkup. this is the routine to clean, Polish and rhodium covered by my guarantee; and I had a very nice experience. the service was quick, it was around 6 o’clock in the evening, I was Welcome at the door by a very nice lady, who received my engagement ring and offered to polish my wedding band as well for free. She offered coffee or water, and sat with me while waiting for my rings to be ready.
They came out looking spectacular again! All covered with my guarantee.
Great costumer service, keeping costumers happy :)

My husband originally bought my engagement ring from the Robins Brothers Belltown location. They were able to help him buy a band with a CZ in temporarily to propose, which allowed us to come back together to pick out the real diamond. This was a fantastic idea and I am so happy they were able to suggest this to my husband! Benjamin was patient and very helpful and knowledgeable when working with us to pick the perfect diamond.
As we live on the eastside, the Bellevue location was more convenient for future visits. My husband and I worked with Courtney to pick out my wedding band, as well as my husbands band and later a «play» ring for him as he is very outdoorsy. Courtney was very personable, knowledgeable and patient which was very important to us when picking out our rings. We LOVED working with Courtney and will definitely go back and visit her for any future needs.
Everything about our experience at Robbins Brothers was perfect! They have a large selection and their entire staff are so easy to work with. I highly recommend going to the Robins Brothers for any engagement or wedding rings.

I have a unique jewelry style, so the ability to customize my own ring (proposal with the stone in a temporary setting) was perfect for me. Courtney was an amazing guide. We worked with their local designer/​artist on ideas and sketches until we had the final piece. I was able to make small changes and approvals every step of the way. They were even able to incorporate some small heirloom diamonds from my mother-​in-​law. I highly recommend considering a custom ring. The process is fun and I ended up with something that is a one-​of-​a-​kind. Thank you, Courtney!

My fiancé and I had a really positive experience shopping for an engagement ring at this location. We came in thinking we knew what we wanted but with there knowledge and awesome selection of diamonds we found something we loved even more then I ever imagined! My ring is perfect and I couldn’t recommend Robbins Brothers any more as a great place to buy your ring.

At the time of purchase, I was fairly happy, however here are three reasons I probably wont bring my business back
I financed. Turns out they run your credit 3 times simultaneously. This isn’t completely unusual, but the associate should have informed me PRIOR to running my credit. Only after I was approved for all three, did the associate give me the full story. I now have three lines of credit and the liability of closing two I never wanted — Not cool
I spoke with the aforementioned sales person about how/​what kinds of credit information would be sent to my house. Living with my fiancé at the time, and trying to keep it a bit of a surprise is hard enough without worrying about them sending surprise-​wrecking missles in the form of credit notifications branded with an engagement store… So I brought up my concerns and the associate assured me correspondence wouldn’t be sent until after my timeline for the engagement. Turns out the dude was wrong and I caught 3 «DIAMOND RING» notifications (not all the same day) in my mail box — remember — three credit apps… I caught it, but seriously WTF? That is a huge f-​up. You could have ruined all the planning and hard work that went into my engagement.
I did go back to address inclusions. Better service, but the first couple of misteps hurts the review

While I agree that it is a bit on the expensive side, the service has always been great, and they do have a good selection. They also have a reasonable selection of engagement rings that can be purchased on-​the-​spot, without having to wait weeks for a ring to arrive.
I found the convenience, the service, the guarantee, and the quality of diamonds at E.E. Robbins to be worth the extra price.

My hunny bought me our engagement ring from here — and boy am I so delighted every day by it. Brant is THE person to work with — is very helpful and professional every time. I like how they always steam clean my rings whenever I come by (even a ring that’s not from their store). Very thoughtful and accommodating. Great jewelry.
The customer service is absolutely 5 stars.

This is my second time working with E.E. Robbins. Sadly, the first engagement didn’t end up with a happily ever after. Even so, E.E. Robbins was helpful & accomodating with the situation and took care of me. Because of that experience, I have always highly recommended them to friends, family, acquaintences, and even strangers. Not only do they have great diamonds, their service has always been beyond compare.
Nearly 5 years later, round two! There was a miscommunication which resulted in a very sad, disappointed, and angry Kayan. I sent a note via the website to Emerson Robbins thinking that it would end up in the typical Corporate Black Hole. BEHOLD! Within the hour, I received a personal response and was on the phone with the owner who promised to make things right. That was this morning. Now, I am happy to say that to my total astonishment, Emerson, Kim, and Brant made good on their promise and I am once again a happy and loyal customer.
I very much appreciate their genuine concern for customer satisfaction. It was refreshing and completely unexpected to find a company that responds proactively and with such speed.
Thank you for everything!

I thought that I wrote a review on Unilocal for this a while ago but I didn’t yet. I am overdue for this review.
Fiancé found this place to be the most easy to work with. Every other jeweler that he has been to either was not knowledgeable, pushy, or not easy to talk to. I was also not impressed with other places particularly those who do not allow you to bring your own diamond to place in the setting. We had the pleasure of working with Brent, Sandy, Julian and Eric.
When walking into the place, I was amazed on the selection of rings they had here. None were to my liking though. I needed something sturdy for my clumsy hands. Fortunately, they have an artist (Eric) where you can design the ring exactly the way you want it and with the right materials. Fiancé had a family diamond that was brought in and placed into the setting he first thought that the diamond was a particular cut and turned out that it was a different shape. Eric created the drawing to fit the current shape. Also, since his studio is located near ee robbins, he can come immediately to see clients.
We talked closely with the goldsmith (Julian). He frequently came out to show us the cad drawings on the computer. He was the most helpful in the process! Fiancé really trusted his input.
Sandy and Brent were most helpful with facilitating the ring from paper to metal/​diamond. They are both very easy going and made our visit to the store a relaxing experience.
Their professionalism was exceptional and we plan to have my wedding band custom made at the store as well! Looking forward to working with them again!