Swarovski

Worst after sales service, gave rings for repair and still waiting after 2.5 months. Please enhance your customer service.

I love this store because of the great customer service they provide and the store is so easy to shop. A very nice lady helped me with my purchase for my mom’s birthday. She was very patient, sweet, friendly and not pushy at all. She knew the products very well. She asked a few questions and tried to help me find a nice and cute present for my mom. I have to admit that I am very picky and wasn’t decided on a specific gift but Nada (sales associate) suggested some brilliant ideas. I would have never thought about. I ended up getting my mom a cute bracelet that she just loves to wear.
Thank you so much Nada for your help, you are amazing! It’s really nice to see how Swarovski picks their sales associates. A job well done! Nada has a genuine desire to help customers. I will be going back for more gifts for my sisters and my friends. This is definitely going to be my home Swarovski store:)

I have passed by this store a gazillion times but never ventured in until recently. It was a few days prior to Valentines Day, and my eye caught some sparkly bling in a display case. My two daughters and I wandered in, going from display case to display case, looking at all the wares. The store is beautiful inside, if not small. The two saleswomen engaged us in light conversation, but they did not hover or push us to buy anything, nor did they make us feel out of place at all. They were great with my daughters, and we all tried on some awesome rings (very cool display for the rings in the center of the store, how they are weighted down with large crystals below the case. You need to see it to understand how clever it is!). Anyhow, there was no pressure, and I found a ring I liked, and one of the ladies there wrote down the model and size (very cool card, too!), and also gave us a sample of Swarovski perfume (who knew there was such a thing?). It was a very relaxed and enjoyable experience, and we will be back.

I have been buying the Swarovski ornaments for 5 years and I always look forward to this Christmastime tradition!
My mom bought me this beautiful, albeit too glamorous for my daily life, necklace. I tried to return it within the 14 day return policy but was told that you have to have the outer box to return. I had the inner box and the receipt but they refused to accept it. They would not even give me store credit. It was a very expensive gift and I’ll wear it but would have preferred to exchange it for something more every day wearable.
I’m appalled. I would get this strict, archaic return policy from a mom and pop store but Swarovski can certainly afford to create more than one sticker per item and maybe have extra boxes lying around?!
Their customer service policy is awful. I will never shop here again. It really bums me out.
Shame on you, Swarovski!

I was on a midday shopping trip with Kristin C. when I saw a huge Hello Kitty display at Swarovski — me, being me, had to stop and ogle all the pretties. One of the staff members, Erika approached us casually, after letting us admire the merchandise for a few seconds — it was great because often times at boutiques this small, you feel like you’re immediately attacked by a salesperson and you feel like you can’t turn around, and then you realize «oh shi, can I really justify spending $xxx on a ring?» and you’re cornered. Luckily for me, the HK collection was reasonably priced, but if I had been too overwhelmed, I woulda had the opportunity to pretend I thought I was walking into a different store and left without awkwardness. Phew!
Erika and I discovered we had a lot in common and she was incredibly friendly and offered to let me try on numerous items from the Hello Kitty case, giving me details about the piece and just generally being an awesome person to talk to. She suggested items based off of what I told her about myself, and we gushed over Sanrio together. I fell in love with a clear crystal Hello Kitty head with a pink bow, as it looks amazing with my hair.
As my visit was a couple weeks before my birthday, I opted out of purchasing an item at that date [and by this, I mean Kristin pulled me away] BUT Erika was awesome and wrote down the product information for me to give to my boyfriend as an, um, gentle hint that I would not be opposed to receiving gifts of this nature.
Sadly, by the time my boyfriend bought the pendant I wanted it was sold out in Bellevue, so he ended up working with another associate at the Alderwood Mall — I was a little sad that he didn’t get to work with Erika. So, if you’re in the market for cute, shiny things… go buy things from her, she’s fantastic!