Enterprise Rent-A-Car

Rental car, you think, maybe you’ll rent one for a vacation, but im my case, the complete opposite They made the whole process smooth, walked in, gave them my conformation number and give me an option on the rental, which they had a few selection, but apparently they have a huge fleet, maybe because it was a Monday and people weren’t back from Vegas with their rental, anyways, they were able to pick me up from and to the body shop, I will definitely back again and hopefully this time for a rental for leisure and not necessity

Very nice employees. Always busy should have more people working however the workers are great

I had one of the most stressful weeks of my life in the middle of moving and had a cat accident. Ivan helped me rent my car and I was in a mood from Hell and was not my kindest self. He was so kind and accommodating and really helped the whole situation. Even with my short attitude he did everything he could to be helpful and kind. A+ for him if he isn’t a manager yet he should be. Would definitely rent here again.

This is by far the best enterprise experience. The car that I requested online was there and on time. Customer service was polite and courteous. There were no hidden fees. Parking is a bit tight but not much you can do about that, you just have to work with what you’ve got. If you need a car, this is the enterprise to go to. Thanks guys!

Just a wonderful experience with staff here. Professional, courteous and just a place I would come back too again when needing a rental.

I made a reservation online for a car by the week, my car will be in the shop for a few days. I thought I clicked on the bellflower location for pick up and drop off but I accidentally selected the wrong branch. Instead of sending me on my way to the correct reservation location they were able to get me in and out with keys in my hand. They were all very kind from the welcome to the check out process, thanks again for fixing my error and working everything out!

I have had varying experiences with car rentals before, but this by far has been the smoothest experience I have had in a while. I needed a rental after someone had hit and run my car and it was getting fixed in the shop. The staff were all really nice and knowledgeable. They answered all of my questions. After using the car, I dropped off the keys and made my payment and I was done. There was a little bit of wait when dropping off the car, but they were also very busy that day. Aside from that, they also pick you up from your location when initially picking up the rental and then drop you off to where you need after returning the car. The only reason why I’m giving them a 4 star is the fact that they didn’t have too much of a variety in terms of cars. Overall however, really good experience with them!

I’ve been here over an hour, computers are down and by the time the decided to hand write my rental agreement, the car I agreed to rent is no longer available… Given to someone else who showed up 5 minutes ago!!!

Just wanna thank Max of enterprise artesia, who help me a lot in giving me the best rate and service. Can’t forget this experience, it’s the best service amongst other enterprise.

You know I always have to tell a story right?
So, I am not a fan of rental cars. I don’t like ‘em and I don’t want to go through the hassle of getting them.
Unfortunately a few weeks ago i didn’t have a choice. Some dick head STOLE my car keys out of Walgreens where I thoughtlessly left them on the counter for all of 60 seconds.
They got him on tape stealing my keys, us walking back into the store and asking him (and others) had he seen my keys, him saying no and then him walking out of Walgreens.
S/​n — Do you know it cost me $ 650 to get my key replaced??? WTH!!! (that’s a whole nother story).
So anyway. Called Enterprise and they said they would be here to pick me up in 30 – 45 minutes. 75 minutes later I called and was promised the driver was on the way. She got there maybe 5 – 10 minutes later.
Walked in and looked around. The place was kind of dirty but no big deal since I’m just renting a ride. On a positive note the young lady that picked me up and helped me get into a rental was so nice and friendly. She’s a peach! And I ended up renting a 2014 Hyundai Sonata which I used to own so no issues with trying to figure out how this vehicle worked.
Thank God I was only without my car for 24 hours and thank God I was able to get a rental from Enterprise.

Cerritos Auto Body called this Enterprise Location for me since the one in Cerritos Auto Square decided not to fulfill their appointment pickups. Anyways, once called, Ashli, the Enterprise employee from Bellflower, picked me up in five minutes. She was very professional and polite. The car ride there was not awkward. Ashli got me in and out of the Enterprise location in less than five minutes. I would recommend this Enterprise to anyone, and Ashli good job!

I accidentally left two folding chairs in the trunk of the car I rented. When I called them, not even an hour after I dropped the car off, they claimed there were no chairs.
I can’t prove I left the chairs, but I am 100% positive I did. The employees there stole them. I am absolutely positive of that.
When I asked to speak to the manager, he was not available, but I was promised a return call. Never got the return call. I also filed a complaint with their corporate office, and never heard back from them either.
I take from the lack of response that stealing a customers property is a common practice at Enterprise.
Like I said, it’s my fault I left them in the car, but it’s Enterprise Rent-​A-​Car that’s responsible for stealing them.

Both the guy who picked me up from the auto body repair shop (Greg’s Collision Center, less than 2 mi. away) to take me to Enterprise, and the one who took me back once my car was ready were very personable, professional, and quick. They drove carefully, and took time to explain how the rental would work, and what I could expect in regards to the billing of my insurance company (which was no glitches, was all seamlessly taken care of between Enterprise and Allstate thankfully!). I wish I’d asked for their names, because I’d love to personally thank both of them for helping me. I was given a choice between 2 cars, and I ended up going with a Nissan Altima. The car was clean and a smooth ride. I was given a coupon for ½ tank of gas the next time I use Enterprise, since I turned the car in with more gas than when I got it. Overall, great service.

I didn’t like where this location is. Enterprise step your game up! You’re a major car rental company and deserve to be on a high profile street with high visibility! I’m saying this because it was tough to find you guys. Anyway my car rental was quick and service was fine. Car was a little smelly, had a bad cigarette smell. Overall rental was good, It’s just this location is in the sketchy part of Bellflower, If it moved to a more nicer part of Bellflower, i’d use them again.

I truly cannot say enough nice things about this enterprise location. I was getting work done on my car, so I scheduled a pick up at the auto body shop. The girl who picked me up was prompt, courteous, and dressed professionally. The car was clean and her driving was smooth.
When we arrived at the enterprise I was quickly given paper work to begin the rental
process, no waiting.
My rental was to be paid for by insurance and the enterprise employees did all the work. I gave them the number for my insurance agent’s office and my claim number, and they called and sat on hold with the insurance agent and arranged everything. All I had to do was sit and drink some complimentary water.
I have to give a special shout out to Dulce Vargas who handled my rental and set me up with a great deal on a daily rental rate. She was so patient and understanding: she asked me how I use my car that was currently in the shop so she could offer me a selection of cars from the lot that would best suit my needs. I would recommend her to anyone for superior service.

So I rented a car from this location this past Saturday, I waited well over an hour before I actually drove off. Everyone was courteous, but I have to say the only reason I leave four stars is because of Matt Logan. He was friendly, helpful, and understanding. Before Matt assisted me, I was feeling like I would never go back to this location. But his excellent customer service has made me rethink this decision.

I would’ve given one star but the staff are VERY cordial and try to do their best with the limited amount of people on deck.
The two times I came it was SUPER busy. I noticed that the reps answer every call even if you’re standing in front of them at the counter. I understand one call or two, but not 4 or 5 calls. It takes a while for all the questions to be answered over the phone so while you’re standing at the counter be prepared to wait — this was rude.
When I was initially waiting I was told that my rental vehicle was at the car wash and when I walked to the rear parking lot, I saw a young staff member hand-​washing the vehicle. No wonder it takes so long! These college-​age kids are running around, hand-​washing the cars, picking up people from various locations, cashiering, answering phones, etc. There is definitely a lot going here.
My other issue is that I had a one-​day rental and left an item inside and when I called to retrieve it, the car was already off the lot and when the rental was returned the following week, the item was missing.
What was frustrating was that I was told numerous times that I would receive a call back each day but this never happened. I think customer service is surrounded by maintaining the company’s integrity and keeping your word.
It was pretty disappointing because the item was clipped to the visor and not much use to anyone else. It was not the fault of Enterprise for my item going missing but I was given the run-​around so many times it made the situation very frustrating.
Perhaps, a walk-​through of the vehicle upon return would prevent forgotten items and a check list would be helpful.
I would not recommend this location or Enterprise as a whole. When I called the 800-​number to make a complaint I was told by the Corporate office that I would receive a return call but that still has not happened.
Definitely experienced better elsewhere and won’t return.

The employees were really very considerate and professional.
That being said.
We rented a Camry.
It smelled so bad; with very strong cigarette smell.
The back seat was filled with stains!
Disgusting.

Unfortunately my car decided to act up and I had to drop it off at the shop. Luckily I have triple A and I have a free rental for a few days. I live around the corner from this office so I called em up and they picked me up!
It was saturday, they’re only open from 8a-​12p and they were busy. For some reason there were only 2 employees and they were being run ragged! Jasmine was helping me and she was awesome. The phone was ringing, customers kept walkimg in, the other employee was busy and it seemed like a stressful situation but she kept her cool. She was very relaxed, very professional and very polite.
I ended up waiting for about a half hour so she gave me a free upgrade to an awesome white Dodge Challenger. That made my weeked!
Overall it was a pleasant experience and I’d definitely go back to this office if I knew Jasmine would be helping me

I used to go to the Enterprise in Downey to rent, but this location is much more convenient to get a ride to and from. I’ve been here many a time (see check in count) with never any problem. Always a nice, friendly staff. They do, however, forget to offer prepaid gas most times, which we almost always take advantage of since they’re usually cheaper. The parking lot is a bit tight, as other reviewer mentioned, but there is some street parking as well at the nearby Sizzler/​Rib Factory plaza.