Enterprise Rent-A-Car

Well, as stated in my 1÷22÷16 post, just gets better each and every time I rent from this location.
Justin is the best of the best and I would not go to any other location. Also goes the extra mile for me and makes sure that I am happy with service, car, etc. Even when they are super busy, nothing but the best service.

Excellent customer service from Justin, very professional & friendly. I was in & out in a flash. Reserving the car was super easy & convenient. The car was immaculate, new & an easy ride. If you need to rent a car in the area, this is the spot!

Great experience, called Tuesday @ 7:30am needed a car ASAP and got one reserved immediatetly. Everyone is alway friendly at this location and professional. Very easy check in and check out. I wish they were open on Sundays and could offer more competitive prices! But, I will use them again.

Being a hand-​to-​mouth person, I look for deals and no pressure on my credit cards.
Alamo has been better because it doesn’t require a large extra deposit. I always look to rent from Alamo. But when looking up rates, sometimes I’m forced to use Enterprise. Well, Enterprise has excellent customer service usually. But it does mess with the deposits. So after 16 days on deposit and 12 days after my rental ended, damned Enterprise has still got a temporary authorization of $ 150 against my Citi credit card. Did I mention I am hand-​to-​mouth, It so happens I need some of that $ 150 this week before I get paid. But the mega-​billion car company won’t or can’t or is too stupid to release the funds.
Update: So they finally released the $ 150 authorization after three weeks, so I’m giving them back a star because they’re good at throughput: putting customers in cars ASAP. Still, these rental stores continue to exist mainly to grab extra revenue since people should be able to just go to the car, press their card against a reader behind the windshield, and drive away, and drop it off similarly. You know, like Zipcar or Enterprise CarShare. These latter don’t require all the bs with the initials and everything and about how you need gobs of insurance. So why all this retail location waste of time rigmarole? Because of the extra revenue with add-​ons.
Customers beware though that a squat roving manager with a nasty disposition (modeled after the large Nazi prison camp female warden in the movie Seven Beauties) with no customer service orientation may get in your face and throw sarcasm at you should you dispute a charge. She currently works at the Enterprise Atherton office, so that’s for another review.
Feb 11: Unfortunately, I’m reducing this review to one star, since Enterprise blocked my reservation for this weekend at the Belmont office. The online Reservation was Confirmed BUT at the top of the screen it said:
«It is important that you call us at 1−866−233−0819. We have uncovered a problem associated with your account details, which if not resolved, may result in a delay in completing your rental transaction or prevent us from fulfilling your reservation at the time of rental.»
So, as an earnest consumer, I called the number. A nice black lady, April, in Atlanta, eventually answered. She was not able to explain the problem, but instead read a message from her screen which instructed me to write a letter to:
Attn: Risk Department
PO Box 70 247
Sunnyvale, CA 94 086
I had no information about what I am supposed to write about, nor was April able to send me a copy of the message. So I think I’m blocked, or will be unfulfilled «at the time of rental.»
So I called the local Enterprise office in Belmont. I asked Mitch to confirm my reservation. He did. I asked if there was any block, or any message, he said no but there might be something when they process my reservation on Friday. So I have to go to the pick-​up location but might find a block on my reservation while I’m about to get the car.
What a technologically advanced company: a blocked reservation, a phone number given, the customer service person could not give me information except an address to write to, and no other means of communication provided! And I’m left in the lurch until I go to try to pick up my car on a confirmed reservations. Gee willikers, Enterprise is a horrible MONSTER!

I was in a complete bind today and a mechanical shop recommended this location.
I was picked up incredibly quickly by a very polite and nice driver, really appreciated.
I forget the gentleman’s name, African American gentleman, was just terrific. Professional, and the quickest and least pushy with the insurance, again great. He also went to great lengths to explain the controls, especially parking brake button and so on, nobody has ever done this before, remember searching for the wretched thing in Europe.
Very nice atmosphere and very much appreciated as I was stressed out and late after a breakdown.
What a nice bunch of people, whatever the price difference may be these people are worth it X2 for the future.
Appreciated your help and sorry for my lousy memory on the gentleman that helped me.

Deavan Johnson was efficient, very kind and helpful! I was given a competitive price vs. online cheaper deals that I received from other rental companies. I recently re-​located from overseas, and the coverage I needed was explained clearly. The whole experience was simplified to get me on the road fast. Returning the vehicle was also hassle free! Thank you!

Always awesome staff… even though they switch people around all the time but that’s the Enterprise way.
Every single person who I dealt with was super helpful.
Strongly recommend this location!

Someone hit my car last night so I had to get a rental car pronto.
Walked in and a rep walked over right away to help. Got me a car that is comparable to the one that I drive right now, and told me that it’s within the daily limit (great!). Got my car washed immediately and sent me on my way.
Absolutely a pleasure to deal with and totally painless.

Enterprise staff is super helpful and always cheerful.
Kayla is especially great.
They have great cars and are always right on time. r
Thanks enterprise on harbor blvd. Belmont

Enterprise Rental Car Saved my Day, and my Lecture.
On Wednesday morning there was something wrong with my tires… and I was really short on time. I needed to get to Berkeley in time for giving a lecture.
Every second was ticking louder… as I was running out of time.
How could I possibly anticipated this crisis with my car?
This was a crisis… ticking quickly into a disaster.
So Enterprise comes in about 6 minutes… it is getting later and later.
They whisk me away to Harbor Boulevard… get me a car… pretty fast… of course, each step in this action plan takes a little longer. I am sweating bullets… but Enterprise Rent-​A-​Car couldn’t have been more sympathetic or faster.
On my goodness… long story short… I get to Berkeley by 11:40 with enough time to attend to last minute details, and then give my lecture.
I just can’t believe this!!!
Thank you to Enterprise Rent-​A-​Car.

I have been taking the rentals from Hillsdale Enterprise. The over-​all experience is not more than satisfactory. Firstly, whenever i go for renting the car, i see them complaining that there are not enough cars. I had rented the car from them 4 times till now, and all the time i have heard that statement.
My last experience with them was very un-​pleasant. Firstly they complained that they are running out of cars. Finally i was able to get one car, which is pretty decent.
The hard part came when i was returning the car on Monday morning. I had rushed to the Hillsdale location for returning the car and there is a huge crowd. I agree that every-​one is busy and all of them wanted to get their work done, but the staff were very slow in handling the customers. The frustrating part is that the customers were not called in the order they were standing in the queue. There are two people standing behind me and they were asked to come front and they were provided the service. To my agony they took nearly 45 – 50 minutes to confirm me that i had returned the car. I had requested a drop, but i had to wait for minimum 20 minutes for that, hence i had my own alternative plan.
Overall, it was a very bad experience. I am thinking of changing to a different service.

Awesome customer service… the team rescued me while I was waiting 2hrs for my car to be towed to a repair shop. Thanks to enterprise I made it to work. They even stayed late and took me back to my repaired car. Really nice staff that went the extra mile. Soooo appreciative!

This time we had great customer service at the rental desk. However, there is still no electronic check out, meaning I was given the back page of a carbon copy.

I was in a horrible car accident and needed a car ASAP they were able to get me into a car in a rush, really helping me out. I had a problem with the car trunk popping open, they were nice enough to give me a discount due to the problem. great people to work with. would deff do business again.

Had the worst experience and on my birthday no less. Called early to confirm the rental and they told me what I needed (so I thought). About an hour later I showed up to pick up my rental and they informed me I needed a credit card as a deposit. I didn’t bring a credit card but I had cash besides my insurance is paying. After much back and forth I left to drive all the way back home, Pacifica, to pick up a card. Why didn’t they inform me of this when I called? The manager was stone faced and super unhelpful. What a waste of my time and birthday. Next time I’ll go else where.

I got into an accident 4 weeks ago and my insurance got me a rental car with Enterprise. Ever since the first phone call and returning the second car they gave me, they were nothing but nice and helpful!!! Tiffany, Sarah and Clint were amazing!!! Sorry to everyone else that worked there that I didn’t work with, so I don’t know your names, but you were are great as well! Thank you so much for all your help on making this very easy and quick! They all went their extra mile on making sure I was happy in the mustang and then the 300c… Great, clean cars!

Made an online reservation with a different Enterprise location. Initial service was not very good, but somehow got transferred to this location and Tiffany and the rest of the staff there took great care of me. Next time I rent a car I’ll just start at this one, they know great customer service

We booked a car for a day here with the Chrysler corp rate as a deal for the Fiat 500e lease. I was pleasantly surprised by the service as they were attentive, and also gave us a call in the middle of the day to check if there’s anything wrong with the car.
This place is awesome. I’m glad they are nearby and we will be using them many times to come.
FYI to all, book ahead as being a local pickup they don’t have a wide range of cars.

Casey, you’re my hero! You saved me!
I’ve used Enterprise all over the world and the service is usually unmatched. I’m not sure what went wrong on this day, but the planets must have been thrown out of line by a meteor shower or something because my car rental experience went terribly wrong. Never fear — it was saved here!
I had reserved a car at the Carlmont Drive (San Mateo) location because I’ve been going there for years. I pulled into the lot in a rush trying to pick up my car before a meeting to find them hosing down my car. The car was filthy, inside and out. Even after they cleaned it, I had to go back inside and ask the guy behind the counter to wipe the gross stuff out of the cup holders. (It was so disgusting, it took him over five minutes to clean them. Seriously EW!) The outside was still stained with dirt, but I didn’t have time to wait for it to be cleaned properly.
As I pulled out of the lot, the front end «clunked» going out of the driveway. It sounded like someone had taken this car four-​wheeling and the shocks were gone. I kept going thinking it wouldn’t bother me, but by the time I was ten minutes down the road, the car was really bothering me. It was uncomfortable, noisy and felt like it really needed some love. I called Carlmont and asked for another car. They said they had no cars, but that a few would be back late in the day and I could bring it back for a trade.
Fast forward to 5:15. I’m stuck in traffic on 101 and it’s looking like a close call to make it there before 6:00. No way could I drive this car to LA the next day, so I ditch the highway, start taking back roads and call Carlmont to tell them I’m on the way. I’m told they still have no car for me and to try the Hillsdale store. A bit disgruntled that they didn’t call me, but it’s 5:30 and I’m running out of time. I call Hillsdale and all they could offer me was a dinky car that was worse than what I was driving. Aaaaahhhh! There had to be another Enterprise somewhere that could help. I do a quick search and find one in Belmont. That’s when I found Casey!
Cheery Casey, Manager extraordinairre! He tells me to head right over and he’ll hook me up with another car. Turns out I was a block away. I pull in and get fabulous service from the girl at the desk (sorry, I can’t remember your name), thank Casey (I would have kissed him, but he was in a hurry) and off I went happily to my home to pack for Disneyland.
Not only did Casey hook me up with a nice car for my Mother’s Day Disney trip, but he also had a chat with the boys at Carlmont and Hillsdale about how they could have been more helpful to me in my time of need. He is an All Star of Enterprise and deserves a raise.
My hero.

We had rented a car from a different Enterprise location for our little visit up north (didn’t want to put the miles on our cars). My bf noticed on the way up that the car was making a noise. When we stopped in Belmont he had some time to examine the noise and felt there might be a problem with the driver’s side front suspension (he’s a total car guy). I saw on Unilocal that this Enterprise was located not too far from our hotel so we dropped by. The person behind the counter was less than helpful. She said she couldn’t help us because we picked our car from an airport so we had to return the car to an airport for a trade in. They didn’t even examine the car to check if it was safe to drive. Luckily, SFO was only about 10 miles away.
I didn’t want to risk the location not having a same level trade (we had a full size car and it was a Friday afternoon) so I called Enterprise to have them check the inventory before we arrived. I left a message with the SFO office then called the 1 – 800 number. I was immediately transferred to roadside assistance that informed us that the Belmont office should have never let us drive the car away (Shame on you Belmont!!). Enterprise policy is that if there is a mechanical problem with the car, they bring you a replacement car immediately wherever you are for your own safety. The rep on the phone was helpful and took care of everything, which was in contrast to the staff at the Belmont office.