Enterprise Rent-A-Car

What an awful experience!!! They came back to me 4 months after I rented a car while my car was being repaired and decided that I needed to pay for the rental despite the fact that it was covered by my insurance. They even went so far as to charge my card BEFORE they spoke to me about it.
Unprofessional and clearly the left hand doesn’t have a clue about what the right hand is doing.
Poor, Poor, Poor!

My wife and I lived in the area from 2009 to 2012. She bought her first car and then traded in a couple years later. I also bought a car during the time span. We were extremely happy with each purchase and the service from the staff each time.
Last week, we were visiting and decided to trade in her car for a van for our growing family. We were extremely happy that the service has stayed the same as always… AWESOME! Kyle and Linh were extremely professional and kind to us during the purchasing process. We enjoyed talking to them as much as getting our new van.
We’re now ⁴⁄₄ from this location. Keep it going guys! Thanks again.

Came here to use a rental car for a Thanksgiving road trip and my experience was great! Came in first thing in the morning at 8:30am and out by 8:40am Same thing when dropping off the car. The clerks were very friendly and provided top notch service. I even liked the fact that they asked for feedback on the service when I dropped of the car.

I’ve been going to Fred’s Garage for many years and I always rent a car from this Enterprise Redwood City location. I’ve always had a great experience and service in them picking/​dropping me off to Fred’s, giving me the discounted prices, and driving great cars that they have on stock. This last week they rented me a Kia Soul which was a cool ride! I have had no issues in wait-​times, or services from the Staff. I highly recommend and I’m glad Enterprise exists at this location so I can continue going to Fred’s Garage. Thank you!

Amazing customer service. Super friendly and even offered to hold my baby while we checked in our car. They offered to match HotWire’s price when the national customer service folks said they would charge me $ 200 more per week than the rate I had. The location is hard to get to with rush hour traffic though.

Top notch customer service from the car rental side at this location! Will go to them again in the future. Surprised to see the up and down reviews, I talked to at least 4 employees there and everyone was friendly and helpful. Easy pickup and dropoff

The customer service was amazing here. Hats off to Mitch, Morgan and Emmy. I had trouble with some of the cars but they did their best to make my experience effortless and make it less of a pain to exchange the car. I would definitely rent from here again.

We recently purchased a vehicle from enterprise they were every professional and. Nice i felt like i have known them for ever lynn is the one that helped us if anybody is looking for a car come to enterprise and ask for lynn see for yourself they are a top notch crew i love my car thank you guys

If I could give minus 5 stars I would. I had a reservation for a car, get there… no cars and they’re closed! Wtf? I’m going to encourage my repair shop to cut ties with this horrible company! There were others in the parking lot with my exact same problem!!! Had a reserved car, only there are no cars! Plus the kid that answered the door of the business told us they were closed and he was doing us a favor by answering the door! UNBELIEVABLE!

If I could give them zero stars I would!!! Horrible customer service! I had just dropped off my car at the shop at 8am & was looking to get this process quick and easy since my college class began at 9. Prior to this day, I had gone to the other location near Auto Green Cleaning to ask questions and made sure my reservation was set & there would be no hassles with reservations through this process since I noticed a lot of bad reviews on here ( Unilocal). Since I am under 21, I wanted to know the restrictions and what was needed so I can be prepared. I was told everything would work out just fine since I’m going through a claim and not for pleasure of renting a car, so I transferred my reservation since I knew this location (345 El camino real) was closer to the shop. I arrive promptly around 8:30 to enterprise & looking forward to process this and get going my way. Now, I arrive and a lady with glasses attends me, worst person ever! Firstly, I’m told I cannot rent a car bc my insurance doesn’t transfer my liability nor full coverage. & in order to rent a car I need to have 5 things checked and 2 of those are transferable coverage & my insurance didn’t transfer those. Okay fine so I called my insurance trying to figure this whole thing out & they actually told me that my liability would transfer! Since I don’t have full coverage I can pay through the company for the other insurance, Great! By then it was 9:30am! So I spoke to the lady and asked how can I pay for the full coverage through the company but she said I couldn’t, I was never told why! I asked probably around 3 times before I was told why! Now why did it took 2 ½ hours for me to be told! It was 10 by then!!! I asked for the manager and I was told «its me and her (the lady) «by some other Asian guy. What really got to me was how they talked to me, such aggressive tone. I understood completely it was just past the Fourth of July weekend & cars were being returned, but what I was told by this «managers» was simply, «look you are underage «rather than being told the reasons straight up rather than wait so long! As he began saying this he started to talk loud as in trying to overpower himself in front of a full crowded place. I bit my tongue bc I didn’t wanted to be disrespectful, but it really is dissapointing how it took almost 3 hours to get an answer from them & also get treated like I’m not as important as others just bc I’m younger! The only way I found out was when I called the other location and asked the same questions, they then called the people at this location & asked about my situation. It was then when the lady told them and I overheard that I was just Underage. I went up to them and asked for an explanation & finally then I was told. Due to me being 19, there was more restrictive rules. One of those was of me having both liability & full coverage through my OWN INSURANCE! THANK YOU! Why such hassle just to be told I needed to have it covered through my insurance and couldn’t pay through them. I cannot explain how frustrated I was! I grabbed my backpack, a car seat, said thank you and left. I’m truly disappointed, upset & disrespected! I had went before to check it would work great so this wouldn’t happen & it did. Never will I walk through this location’s door! & honestly the staff there is not even worth a smile! They lack professionalism & patience. I happily got a rental from Hertz fast, easy & at great price :)

Absolutely the worst customer service expirence I have ever had at Enterprise. So disappointing :(I made a reservation for 12:30 pick up and waited over an hours for a vehicle. The staff was prepared never acknowledged customer and total disregard for someone time. Will never use this location again.

I mean their car didn’t break down on me so that’s a plus haha. but outside of the car they gave me I was pretty disappointed overall. The employees were (for obvious reasons) not over ecstatic when working with customers, and seemed to not care if they presented a DGAF mood to their customers. After leaving my parking pass in one of their rentals, I called them and asked if they could look in the car after it was returned from the next owner. Unfortunately they never found it, but also never gave me a call which resulted in my sour taste with this organization.

This review is both for the Car Sales and the Car Rental side!
They both have been amazing and a joy to deal with. Customer service is great (Depending on who you deal with) and they do a great job getting you in and out in a timely manner.
Car Sales:
I brought my 2012 (blueberry) in 2013 from this dealer and got a REALLY good deal! I traded my old car in and was excited to test drive new cars! Lynn (Sales Manager) I hope I spelled her name right. She was amazing to sit down with me and discuss all the details. I didn’t feel pressured or anything. I could have backed out at any time but I had a good feeling on my car! They had and still have TONS of cars to choose from!
Car Rental:
Amazing customer service! I recently was in a car accident as someone rear ended (blueberry) and while it was getting repaired the insurance paid for me to get a rental at Enterprise! I was S0 happy especially because I had already dealt with this company before and knew they had GREAT variety of cars to choose from.
I usually like to deal with Marisa who works here because she just has such a great positive attitude. She is honest, real and doesn’t try to sell you all that nuances junk that other employees like to do. That’s the type of people I like to deal with. Don’t sell me stuff if you know I don’t need it, right?
Let me also mention, they also have fantastic deals, especially in the summer time! $ 9.99 on the weekends! Say what? That’s a sweet deal!
Overall, I would definitely recommend this location if you are either looking to buy a used rental car or rent a car for a certain amount of time!
Good luck car shopping!

I called them to pick me up and they said they don’t do that. Chris was who I talked to and he was the worst in customer service.
He was very rude and disrespectful. I don’t know where the line is drawn between being a scumbag or a typical enterprise employee, clearly it’s an «enterprise» thing.
These guys don’t even wash the cars, they set you up with filthy cars and ding you when you bring it back the same way you found it. If you are paying for a luxury vehicle demand that it’s in luxurious conditions otherwise the price you pay is not worth it.
I was given an escalade with low oil levels, filthy interior and no gas. I was billed a premium rate and I’m not happy with it.
Thanks for the worst car rental experience ever. I’ll make sure to avoid using your rental company forever.

I recently rented a car from this location and it was a very pleasant experience. No hassle… cordial staff and pick-​up, drop-​off made it a breeze.
Would recommend Enterprise.

I worked with Emi (I hope I spelled her name correctly), she is outstanding. Very efficient and patient at the same time and very helpful and courteous. She makes this location a great place to rent from.

Exceptional customer service!
Just when I stepped in the store, every single one of the employees greeted me and introduced themselves! They made the renting process really easy, filled out some paperwork, gave my credit card, got the car and left.
I thought I needed a rental car for 5 days while my car was in the shop, but it turned out to be 2 weeks. I called them and they were more than happy to extend the rental agreement.
It was a pleasure doing business with them!

I’ve rented at least three time from this location over the past few months. Here’s the TLDR version of the review: Great staff, friendly service, and wicked value. Highly recommended.
Staff/​Service:
This is seriously the best part about renting from here. The team at this location actually gives a shit and will do their best to make your rental experience great, even if they’re really busy. John, Anthony, Jamie and Calvin have always been great to deal with. And their «We’ll pick you up» promise holds true, except if it’s within 30 minutes of their closing time. They’ll also drop you off. I remember once returning a car in the morning and Calvin hustling with me so that I could catch a Caltrain at the San Carlos station, and I did, with 20 seconds to spare.
Value: The $ 9.99/day for a company for the weekend is an incredible deal. Unfortunately, it’s not valid between Memorial Day and Labor Day (basically Summer). Still, when it is, it’s a no-​brainer to rent from Enterprise (vs. others).
Cars: I have only rented compact and economy from here, and they have a decent selection. Hyundai Elantras, Chevy Cruze, Ford Focus. They’ve always been clean when I picked them up. Once they hooked me up with a Mini Cooper — fun to look at, not that great inside (avoid). They also let me take the Corolla once — great car.

I rented here at the last minute for a ski trip to the Sierras. The people working here were really nice, but I did have to wait a bit to get help (I reserved online).
Once I got started they had to switch out the SUV I rented because the one they almost sent me off with had tags on it that didn’t match the car. It was odd that I was told this, as it 1) could have been a super disaster if I had left the lot and gotten in trouble with the law because of the illegal tags and 2) that they admitted that there was something like this amiss with one of their rentals.
The SUV was ok. Not a lot of power and although it should have handles decently in the snow it did not. Guess that is more of a commentary on the SUV than Enterprise.

One of the top 3 worst car rental places I’ve experienced, disorganized, incompetent, the customer service is lacking and the location is odd.
You know the expression, never say never? I will NEVER return to this location.