Verizon Wireless

My husband and I were going in two get him a new line of service. This was a chore that I didn’t feel comfortable in having him do alone as anyone knows going into a cellular place is no fun and it’s best to have backup. I planned on just getting him started then heading back to work. I peeped him the way there, advising him this is a lot like buying a car. Long and drawn out but worth it in the end. When we walked through the doors that the employee opened for us we were greeted immediately. The sales associate was very nice as well as super knowledgeable. No pressure just information and helpful information at that. We were opening a business line which is a little more complicated. But she helped us step by step. I ended up getting a line as well because we got a free samsung TV. The ironic part of this story is I called my current mobile provider (Sprint) to cancel and they hung up on me once and couldn’t hear me the second call. Glad I’m no longer dealing with that.
The customer service was friendly and just plain perfect. They even sent me a text message the next day to see how we were doing with the new service.
You will have a great experience in this store just remind yourself its like buying a new car and is all worth it in the end.

I find it funny that Verizon doesn’t have wifi in their store but the real issues is that they tell you one time and go way past it and it wasn’t even that busy. I hate Verizon already but wife has it so can’t change. But doesn’t change the fact they take forever to help you

I just left this store after waiting for 25 minutes without being helped or even checked on. I was greeted at the door and checked in because there were a few people being helped in front of me. About 15 minutes later two of the sales people were no longer with customers and I was still waiting. I would have thought these people would at least care enough to sell me something! I guess they really aren’t very aware, or they just don’t care. I waited a little longer before I left mad and annoyed by the crappy service that was being provided by these people. I will try to avoid this store from now on as I just cannot expect that it will be any different in the future. Based on other reviews it sounds like Verizon needs to do a checkup on employee performance. It needs to change.

20 minutes just to get to talk someone this time. Everytime we come to this store it gets worse and worse. Plan to at least waste an hour if you come to this store. The employees always seem to be friendly or it would have been 1 star.

Unfortunately I only go into the store when I brake my phone. The staff at Verizon especially the blond hair young lady (who I forgot to get her name July 23,2015) were very helpful. I needed to get my phone up and running because I was on call for work. The young lady promised a new phone overnight. It was delivered to my front door by Fed X. I didn’t believe that would happen but it did. She also suggested to have my information backed up to iCloud. I was so stressed out I couldn’t remember my password so she had it emailed it to my account and I could get on with my business. I really appreciated the help I received from the Verizon Bend store. The General manager even stepped in and helped out. This grandma isn’t too technical savvy but I’m truly grateful.

I’m a little confused… They open the door for you — which is nice; however, when the rep speaks to you, it is in a manner I would expect to hear with my surfin buds! Almost too young and casual of an attitude for the wide spectrum of generations which they call customer. Additionally, I am going on my third i5 now — due to phone malfunction. Had to get a replacement phone today — for the replacement phone I got… yesterday! Do they just reach in the junk bin to get a mediocre replacement? I’m frustrated — hope that the 3^rd time replacement is the charm!

Went it with a simple question, wanting to sign up for Early Edge, which I was told by a retailer two days before that I was eligible for. The associate that I asked to help me seemed as though she had no idea what she was doing. She looked in the system and said that I wasn’t eligible. She didn’t seem like she was willing to ask any of her fellow associates, either. Her only suggestion was to call *611 to talk to a customer service representative… because apparently they can offer you more customer service than the actual store can…
Interesting…
Called customer service and found out that the retailer was correct and that there was a note in my account that confirmed my eligibility.
Really, the details don’t matter. It just surprised me that the retailer and *611 had more information than the actual store. My suggestion is to go see the Verizon retail folks on 3^rd instead of visiting this store on Hwy 97. They’re a million times more helpful and will do what they can for you then and there instead of referring you OUT of the store to someone over the phone.

I would never go into this store again! Customer service is terrible, Never actually willing to problem solve for you. Go to the Verizon store off 3^rd Street. I couldn’t rave enough about their customer service, prices and their willingness to solve what ever issues you have. What a night and day difference between these two stores.

You never know what to expect when walking into a phone dealer, but i was surprised at how friendly, professional, and HELPFUL they were. Adam W. was patient and walked us through the new phones and plans. At the end of the day we went home with a droid turbo and iphone 6 and couldn’t be happier with both. Such a refreshing change from the terrible coverage and poor service from AT&T. AND the new plan ended up being around the same cost as our old terrible plan!

I had a couple of questions regarding features on my phone, so I stopped by this Verizon store. Brian provided me with excellent customer service, which I so appreciate! He was kind, professional, and patient. Brian was taking people’s names down and greeting people at the door. My experience was one that was organized and calm. Thank you.

Wait? For a phone? Didn’t they use to come to our house?
Two times I come for an upgrade and they still can’t find the authorization paperwork.

In our opinion this is the best overall provider out there.

These guys are fabulous!
After spending two days wasting time at the Verizon Authorized Retailer on 3^rd St., we decided to stop by here and see if they had what we wanted. Bingo! They had the phones we wanted in-​stock and were able to give us a better deal on everything that we wanted. Steve Buck got us all set up and spent a TON of time reviewing our billing and making sure that everything would be just right.
As a side note — the Verizon store on 3^rd and Reed Market is an authorized retailer. They are NOT a corporate owned store. They are also significantly more expensive than Verizon. They wanted to charge us for SIM cards and other things that Verizon took care of. Beware imitators, I suppose.