Nordstrom

Centre commercial tip top ! Super grand est super propre :
Un choix de magasins immense !

I don’t come to the mall very often, but when I do, I usually stop by the make up counters here.
I think Nordstrom had the nicest employees. Mary at the Estée Lauder counter was helpful. And a big thank you to the guy at the Urban Decay counter for offering me a bottle of water. How sweet!

Hum. Someone stole my credit card info (not the physical card because that’s still in my possession) and was able to charge over a grand worth of merchandise at this store. Shady.

I used to love this Nordstrom but recently I’ve been having the worst shopping experience here. The women who work in cosmetics did not have any interest in assisting me with a line they were not working with, nor did they try to help me locate the correct person who was working with the skin care line I was interested in purchasing. As a result, I was left wandering around an understaffed department with no one else offering their help… so I left! I made my way to the women’s clothing on the first floor, specifically Top Shop and TBD. It was worse! The women and «‘men» working in these departments are hardly there to assist you. Instead, they walk around in an attempt to look cute. In Top Shop no one ever greets me or asks me if I need assistance. In fact they walk past you with their noses in the air, literally, and do not even make eye contact. When I asked the man who finally assisted me if we could shop for something up in the men’s section as well, he actually told me to go upstairs myself and find someone up there to help me! I have shopped at many other Nordstrom locations and I have NEVER had a more worse experience than this. I actually felt valued and appreciated as a client at other stores. The associates here boast an entitled attitude and every time I need something from Nordstrom, I am exhausted just thinking about the fact that this is the only location near my home.

I’m giving this 5 stars because of how everything turned out. I used to work here, and I took pride in the level of customer service that was required of this establishment. However, I recently went in here to do some Christmas shopping, and was given some pretty bad customer service. I feel like I was stereotyped because I wasn’t wearing nice clothes (sweatpants, beanie). I was in there looking for a purse for my girlfriend. After ten minutes of not being greeted, I angrily went to another department (because I know they make commission) and asked another salesperson to cross sell for me. This guy felt new. He was nice, but when he boxed my purse, he used a lid with a huge scratch on it. He then said, if I wanted a ribbon, to goto customer service. So I went. The guy there, was the manager of the service bar, James, I believe. He mentioned the scratch on the box and would not wrap it in its current condition. He handled the rest like a true professional, clearly a product of Nordstrom. Thank you James for making this a positive post rather than a negative one!

This was the swiftest return process ever. Walked right up to the watch counter, handed her the watch and my card and away it went. Loved it – I suppose that’s one of the big things Nordstrom is known for, but I’m so happy it’s still true.
One thing, the Unilocal page said that it was closed on Sunday – not the case, it opened at 11am like the rest of the mall.

Usually when I walk into Nordstrom, I’m overwhelmed. Feelings about their insanely high prices and lack of clear organization at a corporate level frustrate me. That said, recently, I went to this location in Maryland. I was truly impressed with how readily available folks were; they were honest about pricing and value and quality. Lewis, in particular, in the shoe department, is a rock star. He was clear and insightful, sharing details about what was on the horizon for certain designers/​manufacturers that I liked. He helped find something that was not in the store for me, and he is generally a easy-​going and friendly guy. I appreciate his help and always look for him when I shop. I think it’s a delicate balance to be unobtrusive and to still provide excellent service when working on commission. Lewis and this Nordstrom store do that very well.

Good collection but the returns are very difficult to do even on new items specially when they advertise as «easy returns»

A Nordstrom employee invited me to an after hours party for their elite customers. If you purchase $ 100+ worth of merchandise, you can get into a cash cube money machine with fake bills, which offered coupons for various services in the store. I purchased a SpiceBomb by Viktor & Rolf gift set for less than the fragrance itself would have cost if I has purchased it alone. There was an open bar, cupcakes, and chocolate chip cookies. It is my understanding that Nordstrom throws after hours parties periodicaly when there are major sales. I hope to come back for future events.

I’ve shopped @Nordstrom/Montgomery Mall several time-​this is first formal review. What I appreciate most is the «Service Bar» located between the escalators & men’s section on the store’s 2^nd level. This is where U pick up items purchased Online for «In-​Store Pick Up» or ask questions in a central location.
The associates @ this service bar have been engaging, helpful & informed in my experiences. This service bar is very convenient. It is worth noting remember to bring your «Order Number» for pick ups sometimes items are bagged separately. It will help the Nordstrom associates expedite pick up. The selection in store is good to for buying a last minute or spur of the moment family gift.

I must mention that Charlene and Winsome bring joyous and far above expectations whenever I shop at the Nordstrom. I would like to thank Norstrom for having them with your team where I am confident that they will ensure a memorable shopping in Norstrom.
Charlene and Winsome. Thank you very much and I really hope you guys don’t lose your beautiful smile and awesome attitude.

Dear Nordies,
I love you. I love your amazing customer service. I love the way you look, smell, and taste. You are everything a girl could want in a high end department store. I’ll never cheat on you with that floozy JC Penneys, or even Macy’s, who sometimes has great sales. I’ll be true to you and be loyal til the end.
#trueloveforever
Love,
Alicia

Went to the Montgomery Mall Nordstrom. Store # 623. Brought in my Movado Bold Mesh Watch to have a link taken out. Purchased watch for my birthday. Was greeted with a not so friendly approach from Mimi in jewelry. Mimi tried to remove the link for me, turns out she didn’t have all the tools to actually complete the job. Gave the watch back to me with the metal sticking out and basically stated that I should go into the mall so another jeweler could finish the job. She was kind enough to offer to pay for it. hmmmmm, spend $ 500 on a watch and the company who sells it doesn’t have all the tools for a simple fix. I could have purchased the watch elsewhere but chose Nordstrom because of their excellence in customer service. Well, Nordstrom totally missed it tonight. I also came to the store to exchange a shirt I had bought at another store.
I was about to head into the mall and try to get the watch fixed but decided to ask for a manager. Ken in the mens department was great. Offered to take care of me and get a manager. While waiting for a MIC, I explained to Ken that I wanted to return the shirt. Ken took care of me and made sure that I was the priority. Leanna the MIC, greeted me and I explained what had happened. Apologized and offered to do the return. Didn’t feel the love from the manager or the ability to try and make things right. Leanna called Mimi while I was waiting and asked what the proper protocol was in this situation. I thought that was odd. (Really???) anyway, don’t goto this store. Poor customer service from the bottom to the top. Nordstroms is one of my favorite stores to shop. Sad to say that this store is truly lacking in one thing that Nordstroms is known for (Customer Service). In the end, I returned over $ 600 worth of product back to the store. I will not be returning back to this store. As for my birthday watch, now I need to look at another retailer that is willing to take care of their customer. Thanks for the disappointing store visit store # 623

I love shopping here!
The prices are a little higher than what you can find if you really spend the time, but the products are good AND their customer service is amazing. Norstrom really stands behind their products and will do anything to make you a happy customer, which of course keeps me coming back…

So, I love perfume, particularly the Tom Ford’s Neroli Portofino (actually, I’m quite obsessed with it). I’ve always been a fan of Nordstrom’s, but I find this particular location in being my most favorite. Why? All because of Ms. Vernetta Schools in the Fine Fragrance department! She’s the TF Ambassador, and knows the private blends down pat! She also has great recommendations/​suggestions in terms of layering the scents, which I never even thought of doing. She was so approachable, friendly, extremely helpful, and has a great sense of humor. Best of all, Nordstrom price matches (YES), so work it all out with her! If you have any questions, I highly suggest in tracking her down and have her help you out — she is my absolute favorite: D In addition, if you’re curious about any of their products, do not hesitate in requesting a sample — they are very generous!
+request/​ask for Ms. Vernetta: D
+Fragrance department on the 2^nd floor (walk-​up from main entrance)

This store brightens my day. Fragrance department customer service is great! Brady, in customer service (3^rd floor) is great also – he’s professional and friendly. I also love the yummy cilantro lime vinaigrette at café Nordstrom (Shhh! The café manager actually emailed me the recipe.) Nordstrom is always a place for uncluttered shopping with the all time best caliber of customer service in every department.
Last Wednesday however; unfortunately, the customer service from the women’s shoes department manager didn’t fit with the consistently great «Nordstrom experience» that I’ve encountered for decades. Her attitude wasn’t terribly wretched, it was just of the one/​two star variety which usually permeates other places such as Macy’s, Sears, 7 – 11, or a Dollar Tree. I was surprised she was actually the department manager.
The assistant manager ended up smoothing things out with courtesy and knowledge to make the experience okay. Excluding this one person, the high service quality from everyone else at this store, store layout and price match guarantee continues to place Nordstrom at the very top of my list of all time favorite places!

I am what the experts call an omnichannel shopper, meaning I shop online and in-​store for the best deal and experience possible. Nordstrom did not disappoint during this Thanksgiving weekend. I scored a packable down coat and Polk earbuds for half off each, as well as a MamaRoo for 25% off. If you’re familiar with MamaRoo, you’re jelly because that was the deal of a lifetime!!!
I had to go to a store anyway to get some links removed from my gorgeous new watch. The saleswoman was friendly even though I clearly wasn’t there to make a purchase, and had my watch ready in two minutes flat.
Two cons: the makeup saleswomen are always super pushy and won’t stop hounding you when all you want to do is browse. I just go to Sephora for the VIB points. Also, I agree with another reviewer that the shoe department staff gets snippy fast when you have a return so that’s mildly annoying.
Despite that, Nordstrom is absolutely worthy of five stars for their all around excellent customer service (how cute is it that they walk around the counter to give you your bag), unparalleled return policy, and free online shipping (no minimum)! Oh, and their delicious café!

It pains me to write a bad (but honest) review about Nordstrom. This is regarding the Women’s Shoe Department specifically. Perhaps it was because I was in my workout clothes that no one acknowledged me, but whatever the case, there should not be room for horrible customer service at Nordstrom. I shop here because of the great service from years of experience with this company, and I was very disappointed with the lack of service I received today.
I approached an unattended register, which is understandable, so I waited… and waited. I made eye contact with several employees who chose to completely ignore me instead of asking if I needed assistance. They were not busy as there were only a few customers browsing and there were more employees than customers on the floor. What’s the deal, Nordstrom?! Finally, an employee acknowledged me after 10 minutes of waiting at the register. Instead of helping me immediately, she moved me to anther register on the Salon side and called for someone else to come. Again, I waited, and waited, and no one came. Finally, the same employee returned to assist with my transaction. What should’ve been a quick and easy exchange turned into a long ordeal of playing the waiting game.
So shocked and disappointed with my Nordy experience today.

My main store. I go here every chance I get. It is making me broke!

Absolutely love this store! Excellent customer service, great displays and super cute stuff! My favorite areas to shop are BP and POV on the first floor :) I find that BP always has a great selection of deals and specials, which is awesome! I also love the boot collection on the first floor — bought the cutest imaginable pair of also boots recently.
I usually park in the side garage and enter from the POV side to get to the mall, which means I always send a few minutes browsing around here before I head to the rest of the mall, lol!

In general, I love shopping at any Nordstrom’s but I particularly like this location. Like all Nordstrom’s, they host a Spring and Fall Trend Show where all of the cosmetic departments come together and do a «run way» show to introduce what’s hot for the season. They also host various events throughout the year as well.
They have a café for snacks, beverages and light food options and the staff is always friendly throughout the store. I’m a MAC girl so when I had a question about a product I was directed to Jane and she was extremely nice and helpful. You would’ve thought we knew each other for years. I’ve also had the pleasure of meeting the store manager and she was friendly and helpful as well.
The selection of women’s clothing and shoes are very abundant. This is yet another Nordstrom’s in the area that truly impresses an experienced shopper like myself!