Sanctuary Spa & Salon

I saw Elizabeth here. I came in not really knowing what I wanted but she helped me decided on the perfect length and cut for my hair type. Thank you Lizzy M. Def coming back.

I walked in to Sanctuary a week ago to see if I could possibly get in to get some waxing done. They had no appointments that day, but had something available today, (one week later). As I was standing at the desk, I told the girl that I specifically needed an esthetician, and she made the appointment, gave me a card with the the person my appointment was scheduled with, Amanda, an esthetician, and I went on my way. I showed up this morning for my appointment, the gal at the counter then said that my phone number was wrong in their system and could they update it. She then got all kinds of personal information on me and then she said the my appointment was with someone else other than what was on my card and some young gal came and got me and walked me over to her station to sit in her chair and wax. What? I asked for an esthetician, not a hairdresser, and I need to be in a room where it’s private. That’s what I made my appointment for. The two gals then looked at each other, said that their esthetician doesn’t do waxing in a private room anyway, they had no clue what to do, so I just left. Are you kidding me? You just decided to change my appointment entirely and then not tell me even once I got to the salon? I have never heard of an esthetician that does waxing in a chair. You people need to get it together. I then went home, called Nailissimo, and was able to get right in and Jacque did a wonderful job there. I also saved money as they were going to charge me $ 48 and she was significantly less expensive with a much better experience. I can’t believe I waited a week for that. What a disappointment.

Oh dear. I read the other reviews and I don’t know what to think. I know that when I came here it was really great and I had a fantastic cut and color and as a result I switched over to Aveda only for my hair color.
I can’t speak for other people of course, and don’t know what happened for them. Maybe my expectations aren’t that high as well, I lived in NYC for many years and am not used to alot of adoration and such in general. If the product and the service is good, then that’s all I care about. All business is just fine with me. Besides, this is Montana and not California, thank goodness.
Actually, I usually feel very uncomfortable when people are flattering me and assume they are trying to pull one over on me ! Well, often they are or there is something wrong for sure. Lol! But I digress.
I was living down at Crow when I came here and it was such a nice treat to come into town and get all prettied up and smell nice from the fantastic Aveda products. I felt awesome when I drove home and for the next few weeks as I hiked around the hills down there. Yeah! other Aveda salons I have been to over the years have not always been as good as this one and so I am happy to write an excellent review for them, thanking them for their good service. I would go back to you but I am sadly, in Mesa AZ.

Pretty bummed about this Aveda. While I have had no problems with staff or the stylists at this location, the prices have steadily increased lately and the cheapest haircut they quoted me this morning was $ 33, which is outside my budget. I might have accepted this but recently have had haircuts for $ 20 to $ 25 out of town in Fort Collins CO., Denver CO. and Fargo ND. at 3 different Aveda salons so I know what they should be charging clients. I don’t like to be overcharged for no reason. Shame on Aveda for not being more consistent with their prices and allowing Billings stylists to overcharge for their services. I will continue to go out of town when Billings services cannot remain competitive — you can bet on it. Disappointed!

Sanctuary Spa is the Best of Billings Montana! It is a very clean and professional atmosphere filled with creative and caring professionals.

I have always had a great experience with this spa … have been there probably a dozen times for massages, pedicures, Vichy, facials, etc. and everything has been great. It’s a fresh and attractive place, and the staff a very customer-​service oriented. This is the place to go if you want a cut above an ordinary massage or pedicure.

I am very particular about my hair. When I moved to Billings over 10 years ago, I searched high and low for a salon that had stylists that would actually listen to my requests. I tried a number of salons, all of which left me feeling very disappointed when I left. Then I heard about Sanctuary. With much sceptisism, I made an appointment to have my hair styled for a very formal holiday party. Much to my surprise, it was awesome! I had compliments on my hair all evening. I have long hair and wanted an updo that left hanging curly locks around my face and neck. They did it perfectly! I am now a regular customer.
I have had my hair styled, colored, and cut at Sanctuary. Each visit has left me feeling great about the way I look and the way the staff took care of me. You won’t find better customer service anywhere!
I’ve learned much about this salon since I’ve been going there. The staff aren’t your average «cookie cutter» cosmetology graduates. They all specialize in different areas and are sent for training in the latest fashions and trends to places like New York and Paris.
I would definately recommend this salon to anyone!

I had the WORST experience there last weekend. I came in with a wedding party. We were all really excited to have our hair done and get dolled up for the wedding. The girl who did my hair was young, but had really outdated style and hair. I should’ve known immediately that our styles didn’t align, but was trying to be a good sport. I told her that I wanted to leave my hair down, but have lots of curls. I explained that my hair doesn’t hold a curl well and she suggested that it would be best to put in tons of small curls so they can «drop» throughout the night. She immediately went to work using a curl rod. I was happy with her progress until she had a coworker come over to assist. The coworker had never used a curl rod before and could not get it to produce one nice curl. She left «curls» in my hair that weren’t curled all the way and were left straight for about 4 inches on the bottom (I have long hair). It looked TERRIBLE! All the ends were sticking out straight while the tops were curled. It was a MESS! Then they started ratting the top like crazy and actually told me that they were going for the «bump it» look. Really? I know I’m out of touch with style trends in Billings, but I hope that look hasn’t caught on. They ratted the hell out of my hair and made it look even worse. It was truly terrible. I’m not one to complain and usually easily go with the flow, but this was really bad. Even the other bridesmaids were concerned. The girl didn’t know how to fix it and just kept asking me if I wanted more ratting or not. THEN — she walked away and started helping another client! She didn’t even finish my hair! She let the inexperienced girl (who couldn’t use the curl rod) «finish». I walked out of there in tears. My hair looked even worse after about an hour because my curls weren’t truly curls and some strands had been left straight. It was a disaster.
I WOULD AVOID THIS PLACE FOR WEDDING HAIR AT ALL COSTS. I was shocked at how bad my hair turned out and how little they did to fix it when I expressed some distress. It is completely unprofessional to leave a client without finishing her hair, especially when that client is in tears.
I looked around while they were doing my hair and noticed that a lot of the gals in this place have a pretty outdated, small-​town style. If you like a more polished, sophisticated look, I’d go somewhere else. I’m not sure what happened to this place. I used to go there years ago when I’d come through town to visit my family. There used to be a couple gals who were pretty good and had a really modern, clean style. I think they’ve all left now and been replaced by young girls straight off the farm who think ratted hair is cute and can’t use a curl rod to save their lives. If nothing else, they all need some training on customer service and professionalism.
If I could give this salon negative stars, I would.