Alamo Rent A Car

I contacted Alamo through the email address they provided and they refunded me $ 29.88 on my rental. While it doesn’t change the fact that the rental experience was annoying as all heck, at least I got a little money back, and promptly too!

I rented from Alamo for a few days while in Birmingham on business. The rates were reasonable and the service was fine, the cars were new and well maintained. The access to rental cars in the parking structure directly across the street from the baggage claim was convenient, though hard to find. All the signage posted Alamo and National together. Alamo could improve their signage in the airport and in the parking structure where rental cars are located. I had a little trouble finding the rental counter in the parking structure. And after leaving the desk, it was confusing to find the location of the cars. The signage into the terminal from the car rental return location could be improved too. Still, I would rent from this company again if I return to Birmingham and need a car.

The staff at the desk is rude. I think the name is Synthia? The rest of the staff is always nice and helpful to get you on your way :)! 2 months ago we got there 30 minutes early, she started to wait on us. She asked if we wanted to add this and that, most we said no, since we did not need. She said a free upgrade is we filled up… Once she gave us the papers to sign, the rates were outrageous and she changed our daily rate from 15 a day to 21 a day. We asked to minus it back out and we will just fill up. She then said we have to wait till 2:00pm, since that was a pickup time. This is now 10 minutes till… I have been renting for years and a few minutes early her and waited or a few minutes late is no problem. She started to get an attitude, but we ignored her and waited since we had time. We rent a cr for 5 days every month and switched from enterprise to Alamo because of the rates. Normally I never complain, but I received this email 3 times to do a review. The next time we went back… the following month we got her again. Our flight got in early and we went to check in… I was going to use the machine, but it was not working :(… She waiting on us again, but this time it was 30 minutes early with no issues. Crazy how she acted when she had to redo a transaction. Some employees think they are so powerful and getting back at you. We had plenty of time, so waiting the first time was no big deal. She tries to hard to increase your bill, when you just need a basic car for 5 days. Glad I have learned those who are there to get a paycheck and not give customer service… She does not need to be working with the public.

They have one person working the Alamo desk and National desk. Takes forever and ever and ever.

I have never been in a rental car that was as nasty as this one! It was gross! there was a weird sticky substance on the gear shift, window controls, and side mirror controls. Not to mention the substance that resembled dried snot all over the steiring wheel, the the splatters of a whitish substance all over the windshield. I did not notice most of this when I picked the car up as it was parked in a dark garage and by the time I was in it and on the move I was running late and did not have time to turn around and request a different car! It was gross!

I rented from Alamo for a few days. It was a good experience. Nothing bad to say. They had a great selection of cars, alot of them were brand new, which makes it kinda nice. The only drawback was the cashier kept trying to convince me to upgrade my rental. I kinda wish they would have just upgraded me, as it would have been a nice surprise, especially considering I’m going to have to rent another car soon. Anyway, all and all, check out and return was quick, easy, and a breeze. The cars were clean and new. The staff was friendly (except for the guy smoking a cigarette right by the pick up station), and the experience was pleasant. I’ll definitely rent from them again, as long as they offer the best rates, and keep the cars new.

fast and friendly. clean car. good rates. no issues.