Brook Highland Place

This property is managed by Cottonwood Residential based in Utah. These residential apartments market themselves as providing premier customer service and luxury amenities. As brand new residents, we simply have not experienced what we were sold.
OFFICE: The staff is friendly, though very limited in their service due to only one office manager and employee. I experienced multiple delays, failure to keep customer commitments (such as promised call backs), and poor communication with staff not being able to multi-​task at a reasonable level. Upon move-​in multiple issues cosmetically and structurally and promised on-​call maintenance to arrive; no call and no arrival. I had a quick question and stood waiting and had other residents’ questions answered when they came in after. Also. Don’t bother calling unless you can guarantee no residents are in the office. They have delivered a TREND of poor responsiveness and lack of customer focus.
MAINTENANCE: Whoever was responsible for flipping our apartment needs to find a new line of work. While apartments are decades old, this does not provide an excuse for shoddy maintenance and a lack of detail-​oriented care in repairs. Just review photos for the quality of home for move in.
CONTRACTED PAINTING: Whatever company is used for painting is a waste of money, whatever little they are paid through their agreement with Cottonwood/​Brook Highland does not incentivize them to do quality work. They paint over mirrors and cabinets and don’t stay in straight lines. They even use different paints and textures for the same painting area.
AMENITIES: Trash compactor breaks, garbage pick up is inconsistent, pool (parkside) is not working and is building up algae, garbage overflows to provide food for vultures. Luxurious, indeed.
BOTTOM LINE: Don’t waste your time or money. Look elsewhere for a home under a property management company who provides what they promise and actually delivers what they market.