Scandia Home

I have purchased 6 pillows and 2 down comforters from Scandia over the years and so am well acquainted with their products. I was once even a fan.
I’d always looked at Scandia as an investment. Their products are certainly priced and positioned that way. You can send your comforters and pillows in for servicing and refilling if you are not satisfied or need a refresh.
THIS IS WHAT SCANDIA DOESN’T TELL THEIR CUSTOMERS:
You will spend $ 300 to $ 400 to purchase a single pillow. When you decide to top up the filling or recondition it, you will spend PER PILLOW:
$ 40 for an «opening fee», just for the service department to open the pillow (before starting any work).
$ 60 for a «cleaning fee». Yes, you may dry clean your pillows but Scandia will insist that their unionized workers have to clean the pillows for hygiene.
$ 20 for each ounce of fill. You recommend 5 ounces.
Add tax and shipping.
So just to get your pillows topped up with a few ounces of feathers, you will spend about $ 250 per pillow. If you purchased siberian down feathers, it’s more expensive. If you need to fill a comforter, good luck.
Oh, and the process will take a month.
I’m a believer in paying for premium products. But if you take a Rimowa suitcase, a Chanel bag, or a Moncler coat back for a fix, odds are that they will do it for free or for a nominal price.
Scandia’s service pricing is unconscionable. Price gouging a customer who has paid thousands of dollars for premium products is an insulting way to build a lifelong relationship.
Before you invest in a set of Scandia down products, consider the true cost of ownership here, because that much touted service is not something that comes with the brand: on the contrary the service prices are not posted anywhere on the site, your service is subcontracted to a 3^rd party, and you will be treated and priced like a human ATM machine rather than a valued customer to the brand.
I will still pay my service fees since I own so many of their products, but I’ve certainly stopped recommending the brand to anyone and believe that the company is outright dishonest and evasive about service.
Finally, you may want to note that there is no corporate office or address for Scandia listed on their website because it is in fact owned and operated by The Hanover Group (Google it), a renowned junk mail marketing operator out of New Jersey and a company that has made a name for itself by creating angry and disappointed customers.

Totally rude salesperson. I was the only person in the shop and she didn’t even ask me if I needed help. When I asked her what was upstairs she laughed and said it was the rest of the store. I meant what type of items, obviously. I’ll stick with Cristion’s down the street. No comparison!

Nice linens and such… Tried to follow up on shipment of gift, but poor follow up…