US-Mattress

Purchased a lane mission style chair, Jenna V was a service representative
Who followed the sale through delivery, did a very good job

Great service and price. Brad Perry was super helpful and knowledgable and not at all pushy. And $ 100 is donated to the Michigan Humane Society for each mattress sold. Love that!

My wife and I just concluded our first purchase with US Mattress. Things did not go smoothly, but this was more a function of the trucking/​delivery company’s inefficiency than it was of any failing on the part of US Mattress. A call to the supplied customer support number put me in touch with US Mattress Customer Care Specialist, Tomah Banker, who was both professional and of great assistance in getting things ultimately resolved. (This required a replacement mattress, since the first was badly damaged in transit leading us to refuse delivery.)
While the overall transaction took way more time to conclude than expected, the end result is that we now have our new Serta iSeries mattress, bed frame, and promotional «Comfort Set» (2 nice king pillows and a mattress cover), all in excellent shape. «White Glove» delivery meant everything was installed for us, and our old mattress and all packaging materials were removed. The Memorial Day pricing was very reasonable, and we believe this was a good value.
Obviously, it would have been optimal had everything gone without a hitch; but, under the circumstances, US Mattress – thanks largely to the excellence of Ms. Banker – came through for us. We’d deal with this company again without hesitation given our overall satisfaction with this first experience.

I was shopping around for a new mattress and ended up here. I had found one at another store that I loved, but was way out of my price range, so I was happy to see the broad range of options, with both prices and brands, at this store. The salesman, Brad, was helpful, patient, and not at all pushy. I do wish they had more mattresses to try in store (they have a TON of mattresses in their online store). But, I ended up finding a mattress I liked which was within my budget. It was delivered within the week,

So i was in the market for a new mattress. I’ve pretty much destroyed 2 beds in the past 5 years. I’m 6’4 350lbs I figured it was time to spend some money on a good mattress. In the past i had a POS memory foam mattress from Sleepy’s and I bought a cheaper inner spring from a local place. I found a very nice mattress in a Sears showroom, a Beauty Rest Hybrid. I tried it out and it felt pretty good. You really can’t tell how a mattress will feel until you actually sleep on it. I did some research to find the best price and stumbled upon US Mattress. They had a really good price, pretty much they beat Sears sale price. I ordered my mattress and a bed frame, 2 box springs and some pillows. In about 2 weeks my mattress was done and they were shipping it out. The pillows came in only a few days from when i ordered it. US mattress uses an outside vendor to deliver to my area, Philadelphia. When the guys started to put the frame together they told me is was for a Queen and not a king. I asked them what do I need to to do, so they told me to call US Mattress. I called spoke to a nice woman by the name of Lynette. She gave me my options, since i didn’t want to miss another day or work, she offered to ship the frame UPS. She also helped me out since I would have to put it together myself. So far the mattress is pretty nice, it’s firm and I mean really firm. So far my experience has been awesome. It’s nice to know there are still good people that work for good companies. I wouldn’t hesitate to order another bed or piece of furniture from there. They also offer a 100 night guarantee, which I may have to take them up on. Maybe I will get used to firmness of the bed. Also, thanks to Sheri who sold me the mattress and answer a bunch of questions i had.

Jake was a great salesman. The mattresses are great quality and the service is even better.

Just had a great experience here when my wife and I went in to look at mattresses. Brad was very easy to work with. We were greeted as soon as we walked in. After looking around for a little bit Brad came over and asked if we had any questions. We didn’t know exactly what we were looking for but he helped guide us to find the perfect mattress. We told him our price range and he stuck with it giving us the best quality and value. This place has some really good deals! Friendly service, not ‘pushy’ like most places. Highly recommend.

We went there to shop a new mattress this Saturday. This store is brand new. Very nice and clean. Easy to access. The gentleman, Brad, did an excellent job. He spend time talking to us to understand our needs, answering our questions objectively, and giving the recommendation not based on the price, but based on meeting our specific needs. We were satisfied with our selection and purchase price. Later that night, we found there is a online promotion at us mattress website and offered even lower price. We went back the second day and hoped the store can match the online price. Brad addressed this issue immediately and refund the difference to us without any trouble. We were even more pleased now. Definitely will recommend to my friends.