Stop & Shop Supermarket

I usually do my shopping at Geisslers in Tunxis however I stop by here whenever I need to go to Lowe’s or anything in that area. Their grocery selection is definitely bigger than Geisslers and the butcher shop has a bigger and better variety too. It has the essentials and a little more but as mentioned in the other reviews, customer service is lacking. There was one cashier open at 8 pm and a long line for it. I will stop by here if I am ever in the area but Geisslers is more convenient (at least for me) and has the essentials. Geissler’s definitely has a better customer service AND i can pick up a rotisserie chicken and what not for dinner while I shop. Overall, I’d say this is an average supermarket with poor customer service. Unfortunately, one of the better ones in the bloomfield area.

No matter what day of the week or time of day I come in here the service is always excellent. All the store staff there from the cashiers to the people at the customer service desk are friendly and courteous. There isn’t any of that «I hate my job, I’m having a bad day so I’m going to take it out on you» kind of attitude here. The cashiers are very pleasant and I’ve gotten to know a couple of the veterans there over the years. No matter what, they always seem to have a smile on their face, even when dealing with a bitchy or rude customers at times. and there are some there!
Some of the lines can be a little slow-​moving at times, but if your not in a huge rush then its not really that big of a deal. For those of us who are retired or even semi-​retired like I am, we don’t have the urgency of rushing in and out like maybe some people might.
Of course there are always sales on a variety of different items. Last week, it was all of your standard Superbowl Sunday foods. Next week it will be something different, it all varies by week. The one thing which I do not typically buy here though even if it is on sale is produce, for a couple reasons: a) I have found that similar fruit (and veggie for that matter) items are actually cheaper at another store I shop at. and b) there have been a couple of times when I’ve found fruit which appears like it belongs in the trash instead of out for sale to the public. In all fairness however, whenever this has happened, the store staff have always been obliging and very apologetic. Nothing is perfect 100 percent of the time and there are bound to be a couple of ‘rotten apples’ (pun intended, lol) which do occasionally slip through.
The one thing that really makes this store stand out for me though, (actually any Stop & Shop location) is their meat and poultry products. Whether its ground beef, chicken or when I can afford it, seafood, I feel like there quality is in unsurpassed. When I compare there ground beef or steak products to other stores, I feel like Stop & Shop quality is better. The meat actually taste like meat, instead of other stores where it can sometimes taste like your chewing on sponge or ever rubber for that matter. I’ve also found there is more actual meat product instead of just a lot of grissel or fat, which means you essentially are getting more bang for your buck. When your buying sirloin steak, prime rib or whatever else, you are actually buying exactly that and not just something that looks like it, but instead you have to trim all the fat off. The same could be said for their poultry, I feel like in general its a lot more tender and just a better quality overall.
Last, its also refreshing to know exactly where everything is when your in the store! Everything is clearly labelled in all of the aisels and the layout of the store in general is pretty organized. You have similar type items, i.e. paper products and cleaning supplies grouped together in one part of the store and everything else has its own designated aisle or space. That really does make it much easier to find certain things. Although I’ve been coming here long enough now that I should already know where everything is by now, to the point I could probably grocery shop blindfolded and still find everything. LOL
The only improvement which I would suggest is newer shopping carriages. Badly! Some of the wheels on some of them are either really squeakey or just don’t swivel and steer well and it makes it very difficult to steer your cart. But overall I like this location, even if a few others here on Unilocal seem to disagree with because of there own experience which they have had

Place is still bad.
Filled with sad looking people everywhere– shoppers, workers, everyone. At 5:00 PM there were just three registers open with cashier lines up the wazoo. Seven lines open with the check yourself gizmos. Slow machines occasionally serenaded by recordings of «place your yellow onions on the belt». Lots of people throwing up their hands in disgust and bailing out on these snail paced lines.
Why did I stop here? I was hoping to hit their salad bar for some veggies for an omelette. Silly me, they have no salad bar.
Remind me not to come back to this forlorn place

It’s kind of a dingy and old looking place. I was looking forward to seeing a nice sized health section, like many of the stop and shop’s I’ve been to. Nope. Just a very small and limited health section.

This is just like every other Super Stop and Shop I have ever been two. It is set up the same way and carries just about the same products. However they never seem to have enough staff on the check stands. There is almost always a long wait when I am there at either the human or electronic check stands. Meanwhile the West Hartford Stop and Shop which is ¹⁄₃ the size is just as busy and has hardly any lines.

I’m from out-​of-​town and agree with the previous posters about the somewhat-​sullen employees. I am usually running in to grab a Diet Coke and/​or snack before I hit the road, so it doesn’t bother me as much as someone who regularly shops there.
However, early this week I needed a few flowers to bring to the Mt. St. Benedict cemetery just up the road. A REALLY NICE woman named Avril was in the floral department, and we actually had a nice little chat, which made me think afterwards that she should be training some of the others. Or maybe she just likes being Queen of the Floral dep’t… who knows? Anyhow, a big shout out to her!

ALways busy, thank god I have direct deposit because the customer service line is always a mile long. Not a fan, and would only go for last minute or emergecy items. No offense to Bloomfield, but I really can’t find one place I actually want to shop. Rather drive toward home and shop in West Hartford, less trashy and better selection of stores.