Avis

So unless you want to wait an hour to get your rental agreement processed then find your car don’t rent from Avis at terminal 2 MSP airport. Life’s too short

Overall a great experience! If you are an Avis preferred they put a sign on the door outside the desk that says the parking spot location of your car and has the keys in it, you don’t even have to check in or go to the desk at all. However, there were some sticky spots of coffee on the armrest in the back seat leftover from the previous renter.

Very rude staff. Not empresses at all. They don’t explain where Togo or give any help. At drop off and pick up they all seem rude like I’m inconveniencing them

The Avis desk at the Minneapolis airport (terminal 2) is always the worst! There’s always a line because it’s the busiest post but there’s never more than 1 person working at a time.
Although they offer a «preferred desk» and a regular desk the one employee walks back and forth. There is no board with your preferred name and car location so you wait. You wait as you stare at your already printed ticket slip and keys because you made a reservation and you’re preferred. Waiting is not the game when you’re «Avis Preferred».
Soo if you’re flying into Minneapolis, potentially make a car reso with another company or at least be prepared to wait 30 mins.

I had a reservation. What a crock! At first they told me they had 1 car and that I would have to pay more for it. Then magically they had 2 more cars come in. One was a small sedan and a large sedan. I had a reservation for a large sedan. Of course I couldn’t have the large sedan without paying more because it had satellite and navigation. I was so pissed. I said fine, and figured my company would take care of it. The satellite wouldn’t even work. The return of the car was a joke to. I had to walk in a parking garage in 28* degrees with all my stuff because of constructions.

not enough people at counter, sometime have to wait even in prefered counter area

Arrived on Friday evening to pick up car. Was third in queue, only 1 person working front desk. Don’t really understand why it took over 20 minutes to get to us. Inefficient protocols where they try very hard to sell insurance to you.
Hertz has innovated with self-​check in machines just next to Avis. That’s the future Avis, pay attention.

Avoid Avis, they don’t have Preferred Service where you can walk and look for your name with parking lot #. It was worst experience ever with Avis. I walk to Preferred counter and the person is working alone managing both counter (Avis and Budget) so you have to stand in line waiting for slow service for over 30 minutes. I called Avis on Monday to provide my new CC number but still guy at the counter told me that my CC is in valid. What a waste of my time waiting on the phone to update my CC. I even updated new CC on the website. Go for Hertz or cheaper car rental company where the service is much faster and line is shorter.

We arrived at the Avis booth and the lady at the front was really nice. She told us our car would be valeted up the the front, where we waited with a few other people. After about 10 minutes we didnt see our car so we asked someone where it was. About 5 minutes later we were told our car was somehow at Budget?!? She said they would get it in 2 mins, but another 10 minutes passed and we STILL did not have our car. After asking yet another person about our car it finally arrive. It was almost a 30 minute wait to just get the car! Not only was that an issue, no one even apologized for the inconvenience when we got the car! After talking to the manager, we were offered a measly $ 25 credit, which we didn’t really care for since our company was paying for it. It was so disorganized — another customer said he was waiting for his car bc they couldnt find it and that they were searching each car manually to find his car by VIN number! Never renting from Avis at this airport again!

After having a horrible experience with Budget, Avis gets a great review. They were helpful and had the car I had reserved. There were no hidden charges and dropping the car off couldn’t have been easier. As for the other reviewer, I don’t see how it’s the rental car company’s fault that he or she couldn’t find a gas station… it is annoying that there aren’t many convenient gas stations near the airport, but that isn’t Avis’ concern. I would recommend this Avis to anyone.