Buffalo Wild Wings

We waited 40 min for a table when we were told it would be 20 min. Waited another 15 min before someone came to get our drink order. 15 min later I had to ask for a server to come take our order. An hour after we sat down our chips and salsa finally arrived. Still no food. I have yet to visit a BWW that has good service. There is an element of arrogance to the treatment, because there are never any apologies.

As far as b-​dubs, you got your standard everything. But Niki was the best server I’ve had at any location. Attentive, flexible, willing to answer my questions genuinely. Ask for her!

Typical MOA loser restaurant with crappy service and could careless about customer attitude, a very bad reflection on what the Buffalo Wild Wing experience is supposed to be, don’t waste your time finding a parking spot and going into this place to watch a sporting event. Spend the time and drive somewhere else.

Slow, slow, slow… waited 15mn before somebody asked us if we wanted a drink, then rarely saw the waitress, never offered us water, wrong dressing on my salad. Will definitly not go back. unfriendly and mostly incompetent staff.

Service was terrible! I was trying to get a take out order and there was no one at the front counter to take my order. They won’t get my business anymore

Came on a Saturday so expected it to be a bit slow. Seated in 15 – 20 mins ok so far. Then it took the waitress 15 minutes to even take drink order. Waited another 10 min to put in food order. Waited at LEAST 30 minutes to get our food. How long does it take to whip up the primary food for which you’re known? Most BW3’s are much quicker. Just really disappointed in the amount of time it took all around.
Manager was respectful and heard our concerns and comped a few bucks off the bill for our trouble. Hopefully not a trend that continues!

Worst service among other BWW I’ever been. I used to work in a restaurant & I have to tip, but I am really disappointed at this place. We were waiting for our food like 45 mins & the server blamed the chefs made the wrong order & they had to made wings again. And our server came out with the food & did not say sorry at all.
This place is really suck & wasted our time that we did not have much time shopping around before the mall will be closed at 9:00pm.
Overall, I regretted we chose BWW when we were starving & need some good food!

Meh it’s a typical B dubs. We came here on a Friday night thinking we’d have to wait latest 15 minutes to be seated, we waited about 8 minutes. The service was good, the food was alright. If we’re ever in the mood for it I’m sure we’ll be back.

MMMM 312 WHEAT BEER with wings. Service is great. good stopping point at Mall of America

My friend wanted to come here for her birthday, we were greeted by the hostess and only waited 15 minutes. Perfect. We ordered our food and someone else brought it out, the place wasn’t too busy, I think I saw over 20 wait staff. The waitress never came back to check on us and we sat with our food for 30 minutes waiting for the condiments we asked for when we ordered our food. We had to flag down our waitress if we needed anything. Once we finished eating, we waited another 30 minutes for our waitress to come check on us and she never offered dessert. She said she’d be right back with our check and took 3 other customers orders. We had already been sitting there a long time. This was seriously the worst customer service I have ever encountered. Just horrible. I will never eat there again and none of my friends either. This place isn’t going to last.

Burger not delicious. Its salty. Fries good. Bufallo wings and nachos 5 stars. And food serves very long time.

Wrong food got ordered and took another 20 minutes to arrive while the rest of the table was finished eating. Very poor customer service and very poor food prep.

Horrrrrrible service!!! Like the wings but sometimes boneless are over battered. They need to up their service. MOA location is the worst.
Keep coming bk because I like their apps and wings.

Last night I was on a date with this awesome guy, we decided to meet at Mall of America because it was close to both of us and there is a plethora of restaurants to choose from.
Of course, we both agreed on Buffalo Wild Wings, we go in and get seated right away. Now on a date, if the server goes show up for a the first 5 minutes it’s not a problem because we’re to busy talking, looking at each other and trying to get the «nerves» of a first date out of the way.
10 minutes goes by and we have yet to see a server, we both were wondering were our server was because at this point we had already figured out what we wanted to eat. We waited a bit more and 20 minutes passed. I’m thinking «what the fuck, all these servers can walk by but not one has stopped and greeted us». My date decided he would go ask for a server (pretty embarrassing when you have to ask to be served at a restaurant that is seated dining and you’re supped to be served especially if servers live mainly off their tips because minimum wage isn’t shit and you guys need a job with fast money). He gets back and says «someone will be with us» we waited another 5 mins and at this point I said «this is horrible service, do you want to leave» we left and went to Cadillac Ranch which was delicious and the service was excellent.
I love Buffalo Wild Wings, boneless days are my favorite. But to get awful service. Fuck that shit, I’ll never go back to the Mall of America location. You gotta be a shitty server to have a table walk out on you. But that shit doesn’t even matter because it’s not like we ordered food.
I’ve worked in customer service my whole life, never in the food industry but I do work in the hospitality industry and by far this was the worst experience I have ever had. I definitely will be telling my friends about this awful experience at the Mall of America location.
It wasn’t even worth talking to the manager about, I’m not sorry for giving a «mean» review at all. It only takes one time to fuck up and that will leave a bad impression. No one should have to wait 25 minutes when you’ve been seated to your tabled.
Bullshit, I’m not impressed at all. I’ll keep my business at the Apple Valley Wild Wings or I will travel to Roseville to get Wing Stop instead.

I live nearby so visit regularly. I’m a general fan of the wings and other food. I’m not into sports whatsoever, so the trivia is an occasional nice distraction.
Everyone probably is familiar with the general BWW environment and food. What I generally don’t like the most is while I have become familiar with some of the servers (who are great people), most of them generally do their job and don’t seem as personable. Unlike Hurricane Grill and Wings, most of the staff at BWW are under age 30, and I get the feeling that they are a bit «robotic» in their tasks. Seems like it’s a management-​driven ritual or something. At Hurricane, the servers just seem more like real people and they don’t act like some manager is standing across the room watching them.
Turnover of staff at the MOA location (where I go most of the time) seems high. While I’m all for giving young people jobs (college age), I don’t understand why there seems to be so many new people every few weeks when I go. I give BWW 4-​stars for overall rating (mainly because of the wings and food overall), but would give 5 if it weren’t for the staffing irregularities. But, for servers Livi, Sedrick, Brittany, Reggie… you rock! All the others, sorry, you seem to cold. Loosen up for crying out loud. And if management doesn’t like you being too personable, you might be happier working at Hurricane… and I’ll see you there too!

Service was great! At least half the restaurant was open while the hostess was giving out 25+ minute wait times. The table next to us was open the entire time we were there (a long with many others), and when a guy sat down he was turned away because he wasn’t seated.
I feel bad for the servers (counted 15 in total) that looked bored and weren’t making as m money as they could have been if the place was filled like it should have been. Day after Christmas is a busy day and a lot of people were being told 45 minute waits.

My buddy and I went to Buffalo Wild Wings to watch a Vikings game and we sat down in the bar area, which had a ton of TVs on the wall.
Our waitress really didn’t seem to want to be there, but then all of the servers in there seemed kind of crabby.
Anyway, I ordered a 3 dollar Miller Lite and looked over the menu. Lots of good choices, nothing very healthy, but solid for a bar menu.
My friend ordered the chicken nachos, which blew my expectations away. Even thought it was heavily processed cheese, for some reason it melded wonderfully with the chips and ground up fowl. It was REALLY good.
Our waitress continued being grumpy, but after a few more beers, I didn’t really notice anymore. I did have one Surly Furious to balance out all the crap beer I was drinking. It was $ 6 though, so if you don’t get beer on special, it is a little pricey.
My friend and I will definitely be back here, but I wish there was a better place in the mall to watch the game. Lots of TVs, solid beer special, and good food. But minus one for the grumpy servers in there.

This was our end of the line restaurant picked. After weighing all th other options down restaurant row, we settled on this one. No wait, immediate seating and less crowded.
Pleasantly surprised by the great lunch specials and prices. My dad and I both ordered the traditional bone in wings with fries. I want to say there were about 8 each. For the price it was a great lunch deal. Why do I only seem to ever eat celery with wings. Their celery was thick and crunchy– I ate every last piece of celery.
My mom ordered the asian zing salad. She said it was good, but the dressing a little spicy for her.
Service was good.
Bathrooms were nicer than expected. Needed to be cleaned, but nice and spacious.
Decent option for a quick lunch.

Let me preface this by saying that I hate the Mall of America. I hate all malls, as a matter of fact. I do the majority of my shopping on
or at consignment shops because I’m cheap and I hate people. But there’s something about the Christmas season that convinces me to be more «personal» with my gift giving so I get mall dementia and end up at the MoA at least once in December. Why the fuck? Why the fuck indeed.
After a day of buying shit for all the people I tolerate — my boyfriend, best friend, and I decided we required some form of sustenance to make it back to California or Hawaii or Georgia or whatever idiotic state parking garage level we parked on. We tried Masa — 30 minute wait. We tried Famous Dave’s — 45 minute wait. We looked around the food court… I didn’t feel like getting tetanus or e coli. Okay fine, Buffalo Wild Wings it is. Kill. Me. Now.
We found a table in the «bar» area, I put air quotes around bar because there were teenagers occupying the table next to us. If you’re 16 and can sit in the «bar» area, it ain’t a bar. I don’t care if there’s vodka spewing out of the bartender’s nipples, minors mean it’s just another area of restaurant seating.
The guys ordered beer and I ordered a cider, that’s how you know I meant business — it was 3pm and I ordered something with alcohol that only required it being poured from a can into my cup. This oh so complicated drink order took 10 minutes to get to our table. Oh, this is going to be fun.
We ordered fried pickles and roasted mushrooms to start. Here’s the thing about me and frickles… I love them, they encompass all things that are right with this world in my mind. Except at Buffalo Wild Wings, where they over indulge in the breading and then deep fry the dog shit out of them causing them to form one solid mass of go fuck yourself in their paper serving container. The mushrooms were slightly better, I especially enjoyed the Kraft Ranch dipping sauce. Nothing says class like bottled salad dressing. I should have worn my fancy pants for this meal.
For wings we ordered the Asian Zing, Parmesan Garlic, Mango Habanero, and Carribean Jerk. All boneless. All tasteless. All overcooked. It’s like they hate chicken here. As far as I’m concerned, they could have just served us a slightly cooked, whole, plucked chicken with 4 bottles of generic bbq sauce and told us to have at it. And it probably would’ve tasted better.
The meal wasn’t complete until we had to wait 30 minutes for our waitress to bring us the bill. She didn’t disappear, oh no… she was in plain eyesight at a table 15 feet from us pretending she was competent at her job for a table full of teenage guys in Lacoste polos. My favorite part was when she made direct eye contact with me, smirked, and then walked in the exact opposite direction to fetch them more soda or to go make a list of what order she was gonna blow them in.
This Christmas I’ll either shop at Southdale or wait in line at Masa. Never again.

I think I am done with BWW, at least never going back to this location. Not really busy, employees everywhere, but it took almost 20 min to get an order in on a Wed night? If I were not soo tired and hungry we would have gotten up to leave. Then our server, who said he was getting slammed (which I do not get as they do not expedite their own food, and apparently not even all of their own drinks.) Our server then proceeded after taking our order to speak with another table for 5 – 10 min before putting our drink/​food order in. So we are at almost a ½ hour in and nothing to drink yet.
Then the food comes out. Parm Garlic wings were good, the rest were overcooked, and not even very warm. Server never came to check on us so I did not have a chance to let him know. Had to flag down for another beer as well.
Got the check and got the hell out of there. First time in a very long time I have tipped under 15%. Was going to speak to a manager but it was already very late and my brother had to get home. Server was pleasant enough, but I do not know how he was in the weeds as there were literally dozens of employees working.