Clothes Mentor Bloomington

UPDATE: STILL STINGY I’ve continued shopping here since my 2013 review. Because of their service and attempt to rip me off in my early experiences (and the owner didn’t bother to follow up with me for 7 months), it’s generally the last place I go looking for what I need, but I still go, because, at the end of the day, it’s important for me to shop second hand. After looking countless other places for something I needed, I went again today. I considered amending my 1 star rating because I did actually find the item I needed. However, their customer service and stingy behavior won’t sway me to give them two stars. I went to the register to make my purchase and presented them with my loyalty card. I was told the loyalty cards went digital last May and my points were no longer valid. I asked how I would know that I needed to switch them over back then and she said «Facebook, Instagram or email». Well, let’s see… I don’t give my email to businesses unless I love them and FB has weird formulas where not every post is seen by the intended audience. So, I checked their instagram which I follow very regularly. I scrolled all the way back to when I was told this changed and saw no post indicating such.
I have loyalty cards to every second hand and thrift shop in town. I’ve never had points revoked anywhere else. I no longer have a need for a loyalty card here, because that’s it. I won’t go back.

First time to visit this store, and it was a great experience from the smiling faces when I entered to the patient, friendly service I received while I was checking out. I have visited several Clothes Mentors and this has been the best experience.

I decided to stop by this store on a Sunday before I was meeting family in town. I’m not local to Bloomington so I was driving in from an hour and a half away. I got there about 20 minutes before they were closing and asked if they could look at the 10 or 15 high end designer items I brought to sell. The woman was very polite and spoke in a pleasant tone and smiled when talking to me. She asked me to sign in but then told me that I was too late for them to look at my items that day. She offered for me to pick them up within 3 days but I told her I came from very far and would not be able to return. I told her that my items were designer and most with tags such as DVF, Ralph Lauren Black Label, Lilly Pulitzer and some more common stuff from Talbots. I expected her to make an exception since I doubt DVF items come into their store with any regularity. But she wouldn’t. As someone who worked in a consignment store for 2 years, I can pretty confidently say that she could have looked at my 15 pieces and made me an offer and it wouldn’t have made the store close late. My interaction also makes me aware that this store does not actually care about their customers. I didn’t feel valued as a customer and I don’t feel that there is any reason to visit this store over other women’s resale shops. So, the 2 times a year I am in Bloomington, I won’t be returning here.

Wounder full shop bought something every time. People are very nice. I myself am a designer and love to get new clothes and new ideas always a good time