Royal South

Terrible experience with Royal Volvo … I went to Royal looking for a used Volvo. The experience was pretty good through the test drive, I also wanted to have the car inspected and evaluated by my own mechanic and made arrangements to pick up the car late in the afternoon, drop the car off at my mechanic’s place early the following morning, then return the car to Royal about 24hrs after I had picked it up.
The next morning, the car barely made it to my mechanic’s shop; I would have noticed a huge pool of transmission fluid in my driveway had I looked at 5:30am. By the time I got the car to the shop, it was over-​revving, lurching, slipping in and out of gear, and the car’s message system was warning me, «Transmission Service Required». I had no choice but to leave it there, as I was not confident it could be driven back to Royal.
I called the salesman at Royal as soon as they opened and described the problem. He told me, «Well, just bring it back here». I replied I wasn’t sure it would make it back to the dealership and I wasn’t going to accept the liability of trying to get it back. I gave the salesman the name, address and phone number of the shop where the car was. He acted put out that I was unable to bring the car back to him.
Two hours later, the salesman called me, asking «where can I find my car? Where’d you leave it?» So I repeated the same information of the shop’s name, phone number and address that I’d given him during our first phone call. Evidently he slept through our first conversation?
NOT ONCE during either phone exchange with the salesman did he say anything resembling, «Wow, I’m really sorry this happened … I apologize you had a bad experience», or anything like that. My shop called me to tell me that Royal had come and picked up the car (it had to be towed), but I never heard another word from the dealership. No communication of any kind. You can bet I’ll never do business with Royal Volvo again. The complete lack of professionalism from their representative was staggering.