Jack In the Box

This place has really improved lately. The food has been hot and fresh, an the staff are great. 3^rd star added for whoever is cleaning the fryers. Good job, now let’s hope they keep it up.

Sorry to burst the bubble here but I went through the drive thru the other night when I just had to have a cheeseburger and had the rudest most bitchy employee ever so 2 stars for her wait a min 1 dam star the other goes to the food so 2 total
I did call the survey number on my ticket and leave feedback with my number so I hope they look into my experience.
I waited at the speaker for quite a while window open and freezing and no one responded
I asked if anyone was there and that’s when the service of horror began. Yes I said you can order anytime was the response! I placed my order a number 5 and wanted to know if other condiments came on the burger as I hadn’t eaten at JIB for quite a while. This pissed her off OMG tell the customer what is on the menu items –too much work.
This was follwed by a series of words not sentences. «Curly, straight?» «Diet, reg?» I don’t drink soda so this was an issue to as it involved actual engagement of a conversation. Once it was established that I could have ice teas or water instead then the dialog continued. «Condiments?» «Straw.napkin?»
I was so surprised by this total lack of service and the employee did not want to be there or hated the world or both? Either way I wouldn’t go back to that location. One bad employee can ruin the reputation for the rest and she did it for me!
Burger was good made correctly the fries were lukewarm and stale and after all that I got one napkin and asked for extra
Things that make you go hmmmm well this is one of them

All Chain Restaurants are NOT created equally!
I worked in food service for many years. for a time I was even a McManager. so I know that the greatness of a franchise ‘store’ can only be as good as it’s management team and the caliber of employees it hires.
I personally LOVE Jack In The Box (JITB) because they are so laid back AND the food is cooked when you order it. Over the years I’ve probably eaten my way through 90% of the menu, save for the really spicy stuff and the salads. «Our» location on Orchard (between Overland and Kootenai) is staffed by some great folks and is worth driving to.
Breakfast for dinner? No problem. Substitutions? No problem… Problem with your order. just tell them (or call if it was from the drive thru) and they WILL make it right.
Two things I’d suggest. avoid the onion rings. (they are better a Burger King or Carl’s Jr) and CHECK your drive thru order before you leave, because after all, them burger jockies inside are people too and stuff happens!
In the mood for rice? Try the terriyaki bowl! Breakfast? You can’t go wrong with the Breakfast Jack. The sirloin burger is the bomb and if ar in a highly carnivorous state. The ULTIMATE DOULBLE CHEESEBURGER. with no wussy lettuce and tomato to take up space.
Eggrolls? OH YEAH. but I’m sad they did away with the Cheesy Macaroni Bites (though my thighs are glad to see them go!)
Whatever you choose to order, just be prepared to wait and you shall be rewarded with hot tasty greasy treats. it’s a promise!