David’s Bridal

Only place we buy formals. They even found us the only dress my daughter liked and had it shipped in 2 days for the big event. Size selection is good. They are always ready for us at our appointment time.

I have had really horrible customer service at this place and I truly hate to say it. Not everyone is rude but some people are difficult when working with their customers. Policies on exchange and returns were stated to me in a very distasteful manner and I just felt as if my needs as a bridesmaid were not desired to be met by a few employees. If I plan a wedding, I will not return here. This should be a fun event for everyone and one that is pleasantly memorable*. You should never leave such a beautiful store feeling discouraged. The color of our dresses were not changed and I got the incorrect one in. Then my return was pretty much refused. I honestly hope I never have to return to that store for any reason. The only reason I’m giving this two stars is for the few good employees.

I’m so disheartened by my experience at David’s Bridal in Bossier City. The initial consultation was overall a good experience, although upon my arrival it was extremely unorganized and the consultant did not grasp or understand my vision. I did however, with much help from my Mother-​in-​law and bridesmaids, find my dress there and I loved it!
Now the alteration process, was a disaster. Unless you are working with Jo Ann, who is the alterations manager, do NOT waste your time here! Please, take your dress to be altered elsewhere. It took me FOUR ALTERATION SESSIONS until they finally had my dress fitted correctly; by this time, it was only one week out from my wedding, and we started this process 2 ½ months out from my date. Miss Jo Ann was the only person in the alterations department who would listen to my needs and meet them. Everyone else was lazy. One of the seamstresses told me «we cannot take in a dress at the zipper», which is UNHEARD of from any alterations store, ESPECIALLY a bridal store. After pushing to get the dress altered in the location that needed it, the woman working with me finally admitted «We can do that, it just takes a lot of work and effort and I don’t want to do that.» You can understand a brides disappointment when her seamstress tells her she «doesn’t want to do the work» to make her dress fit properly.
My overall experience at this David’s Bridal location caused me nothing but stress and heartache. I never left the store feeling confident that they would get my dress altered according to my needs. I strongly advise getting your dress altered at a stand alone seamstress.

We had a very good experience at this location. Jasmine was our consultant. She was very peppy and informative and its exactly what we wanted/​needed. We had a terrible experience that day at Bella Bridesmaids, another store in Bossier. She turned our day around. We just waked in and didn’t have an appointment and she stayed until right at closing time to make sure we were satisfied. She was very helpful with suggesting dress styles that were appropriate for each body type within our party.

This place is awful. It was quite possibly the worst customer service we have ever received. Thankfully my daughter had already found her wedding dress before she went to David’s Bridal. She went to pick out dresses for her bride’s maids. One of the bride’s maids couldn’t be there but my daughter had her measurements. They told her that wouldn’t work they needed her pants size. We ordered the dress that way then when it came in it was way too small. We called to get a larger size they said they couldn’t get one that color in time for the wedding so she had to wear a different colored dress. We tried to fix the problem online but that was a complete waste of time. A wedding is one of the most important things a person experiences. Don’t risk that important day by using this business. I am only giving them 1 star because it wouldn’t let me give them 0.

First of all, online no appointments were available at a time we wanted. I called the store directly and they were very helpful and got us in no problem. We were looking for a débutante dress and Chantel was our consultant. She was a delight! Happy, patient, and helpful — she even let us take a selfie with her! My daughter loves her dress. Thank you Chantel!

I bought a bridesmaids dress at a Boston location with the bride and entire bridal party. We all tried on the dress and ordered the size that fit the best. The dress was then shipped directly to my house from the Boston area location. After my dress arrived my husband and I became pregnant and so I went to the Bossier City location to see if there was any possibility of an exchange.
I have never been treated so poorly in my life as I was by this location.
I said to the sales person I had become pregnant and she rolled her eyes and literally switched body mannerisms and became annoyed at my presence. She argued the dress had been specially made for my measurements based on the color of the hanger. She became very rude and cut me off when I repeatedly stated we were never measured, just tried on for a best fit size (a fact verified by each bridesmaid and the bride). It was unfathomable that maybe the person in the warehouse maybe just put the dress on the wrong colored hanger — she was very rude, raised her voice, rolled her eyes and cut off what I was saying. She then proceeded to tell me that I picked it up at a store and became very argumentative, rude, voice raised, etc when I said it was shipped to my house and argued with me that no, I picked it up in a store… then she went to the computer for the first time during the visit where she saw in fact, it was shipped to my house (and god forbid she may also have been wrong about the custom made based off the colored hanger issue but I digress). She said again that it was custom made based off the colored hanger and said that there were measurements in the computer and I was listed as 5’3″. When I said I have been 5′ even for the past 20 years she argued with that as well (and did not check my height measurement to back up her statement). She said (without looking in the store or computer) that this was not her issue and I I had a problem to take t up with the Boston location. I asked wasn’t this the point of chain stores so that the customer didn’t have to do the ground work from across the country, to go to the nearest location and they would handle to which I was re given a response that it was my problem and not hers. She also said (without verifying in store or in her computer) that no where in the nation was a size/​color I was looking for so I was out of luck. I went home and called the Boston location who was horrified at the treatment I was given, did a search, and found a dress in the color/​size I was looking for in the Dallas/​Fort Worth area — said it was possible to ship to the Bossier City location in enough time for the wedding but understood why I would never want to set foot in that store again (they stated not wanting to step foot in before I even did which goes to show how awful they were). The Bride was also upset and called a location in New Hampshire that backed up the Boston store’s finding). Because the woman’s behavior and mannerisms changed the moment I stated I was pregnant leads me to believe this store, regardless of specializing in one of the most important days of a woman’s life, was discriminatory to me because I was pregnant. I do not condone discrimination nor should a sales person and business. The sales person should have not changed her tone and behavior and looked into whether or not there was a dress available (if she looked into and there wasn’t one available then that’s how the cookie crumbles — but there WAS one available and her response was literally your problem and not mine without looking into it which is a problem). I will never step foot in a Davids Bridal nor be a part of a wedding where they use it (I will personally pay for the bridal party to shop elsewhere). I am shocked and saddened with this behavior in this day and age. I won’t even get into how upset the bride was that the store she chose for her bridesmaids did the opposite of what a chain should do.