AT&T

If I could give negative stars I would. I have never had a good experience here. A few years ago I needed a new phone and was scammed into buying a $ 600 speaker that I was told was «free», luckily the manager gave me a full refund. Went back yesterday to get a new Iphone– which they did not have– the worker just told me Nope we don’t have any– didn’t offer to maybe call another store or look online– staff has an attitude and very poor customer service.

Although I never authorized any form of insurance on my new IPad, the agent decided to add it to my plan. Unfortunately with all the miscellaneous charges on 2 pages of billing, I did not notice for many months. ATT says too bad its my fault for not noticing. So be forewarned. These scumbags will place unauthorized charges on your bill and its up to you to notice them.

Came here this past weekend to upgrade from the iphone 5s to the 6.
Walked in, place looked pretty busy, and expected a pretty long wait. Was approached by a rep there named Luis who signed me in and for whatever reason, I was next on the list. Sweet!
Luis took me aside, gave me an excellent rundown of the new plan options which included pricing, billing logistics, etc. Luis grabbed my new phone, helped me set it up, handled all the «paperwork» on an iPad, and I was off with a new phone. Whole process was maybe 30 – 45 minutes (fairly typical for new phone upgrades, in my experience).
Regardless, Luis was the man. Super friendly, not pushy, just a down to earth guy who knows AT&Ts products and plans. We even chit-​chatted a bit about TV shows we liked, other smart phones, etc.
Bottom line, Luis made my time at this AT&T a great one. Best retail AT&T experience I’ve had.
I hope the store manager reads this and gives Luis a raise!!!

Boston location wants NOTHING to do with you unless your buying a phone-​they send you home! I don’t want to speak over the phone to someone who hardly knows English. Twice I’ve been sent home. I prefer going in store rather over the phone. Now I have to travel because they refuse to listen to you. As a loyal paying customer this is pathetic. Check on reviews on Unilocal !! I’m not the only one. I can’t even believe that manager allows that manner. It’s like going into a deli, but hey you want a phone ?! They’ll help you with that… Now I have to go north just because they don’t want to personally help you customer service wise. Biggest mistake with this mess I’m in. Disgusted.

I am extremely dissatisfied to the staff here. I was having issue with my ATT account, I was asked to pay 500 dollar deposit for adding my friend into my family plan. I did the exactly same thing last year and they did not charge me such a thing because I was a valued customer. I explain this situation to the staff, yet they keep avoiding to take the responsibility by saying «I dont know if this can be done here, you might gonna call Customer Service» and «You know what, i think you can do it in your phone». and while I was asking questions, He rolls his fucking eyes on me and sighs! What the actual fuck is the staff doing here? He then ask some other staff in the store and everyone of them refuse to help me. I felt so hopeless being treated this way. Worst company ever in my entire life, way worse than Comcast!

I had excellent customer service the other day from Enver at the AT&T at Downtown Crossing (which has moved down a few windows from their original location across from H&M — it is now located right next to the entrance for DSW).
After speaking with an AT&T rep over the phone I knew everything I wanted and checked online to make sure they had the phone I wanted in stock. They also warned me it would take some time to make the changes to my account so I was aware it would be a time commitment.
Enver helped me out, got me everything I needed, and had me out the door with my new working iPhone 6 within an hour. I came in a bit before 4:30 on a weekday hoping to beat the rush and although there was a wait to be seen by the sales reps, they were going through the list at a decent rate. I’d suggest going at off hours though since it’s proximity to the Financial District, it is an easy walk over after work to try and get issues resolved with their phones.

All they care about is giving you attention if you want to buy a new phone so they can make a quick commission. There are always maybe 8 people in there that have nothing to do. If you ask them a question regarding your current plan, they don’t even bother dealing with you. They just say call the company hotline. What happened to customer service??? Always infuriating to go in there. If I have an issue with my phone I need someone to give me some tips. Is that too hard for you?!? Gosh AT&T needs to start hiring people that care!!!

I WISH there was a way to give negative stars for AT&T service, PERIOD! I switched my plan last year, I signed up because I was promised a credit on my account if I had a consultation wit AT&T «Digital Life», which is also a freakin’ JOKE! The service has been POOR since day 1…
Glad that I have accounted for every day & time I spoke with someone because apparently everyone conveniently «forgets» that they’ve spoken to me. I hate this service so much right now, I wish I stuck with Sprint. AT&T is completely bogus.
I have been bounced around from department to department with NOOOOOO assistance whatsoever!
Everyone keeps «checking the notes» but it seems like no one knows HOW to take notes!
The service is poor, extremely poor. Almost fraudulent.

Today I had one of the best customer service experiences, ever. I don’t understand all the bad reviews. I stopped by this store conveniently located in downtown crossing to exchange the Fitbit I ordered on the AT&T website. It came as a large but I needed a small for a good fit on my wrist.
There were about 4 – 5 patrons at the store. Despite how busy it was, a staff at the front desk greeted me soon after I entered the store. He asked for my name and the service I needed in order to get a consultant to help me. I didn’t mind the wait since I could walk around freely browsing different products, while enjoying the music playing (Deadmaus? Yesss).
A few minutes later the consultant came in and helped me to see if there are any small Fitbit in stock. He was all smiles, polite, and patient with me. Apparently AT&T only carries large, which is bizarre. While I was debating if I could return the product to the store, he offered to processed the return for me. It took only a few minutes and was completely hassle-​free. He even introduced other products similar to the Fitbit I should consider — the jawbone, the up-​and-​coming Apple watch, etc. He took his time explaining things to me, which I appreciated as a customer.
All the staff were very professional, knowledgable, and helpful. Everything was done efficiently on iPads or computers at the counter. Overall I’m very impressed. Talk about customer service done right!

Smallest AT&T Store i ever visited.
i didnt know u need to write down ur name on a paper.
very friendly and gave quick response.

My iPhone has been acting up, so I thought I would bite the bullet and go in to upgrade before the holiday.
I checked the website, and it says this location is open at 8 AM. I walked over there around 8:40 (it’s a short distance from my work) to find the doors locked and no one inside. Again, the hours on the door state it should have opened at 8 AM.
I was disappointed, but I realize I probably should have called first, since it is Christmas Eve. So, I went back to my office and called. Obviously, someone updated their voicemail greeting as it says they’re closed tomorrow (Christmas), but it also says they’re supposed to be open at 8 AM today!
OK. Maybe it’s not staffed heavily today and whoever is the opener is running late.
I tried calling at 9 AM – no answer; 9:30 — no answer; 10 AM – no answer.
Sorry, AT&T/Downtown Crossing, I would have liked to have given you my business today, but you’ve lost me as a customer.

Last time I went here, I ended up calling the cops on their security guard.

Was there on Monday and as I suspected, the person at the door had no idea what I was talking… Waited 30 minutes and then da dada daa Ron comes in and is as nice as can be and helped me… I left feeling good as he verified my info and then told me I was all set and I should have no problem ordering online.
Placed the order and guess what, it got rejected. Spent 30 minutes on the phone and was told that if I went to the store they would honor the promotion…
So I go back (2^nd time in 3 days). Spoke to someone and asked for Ron… he looks for Ron and says he is on a conf call, and then stares at me blankly.
I then ask him how long the conf call is going to be and he says he doesn’t know.
I then ask him if he can help me and h said no– only ron can.
I then ask him if he can then take down my number and have Ron call me which he did…
I don’t see why he could come out and say «Ron is on a conf call and only he can help you. We don’t know how long it is going to take so I am going to take your name and number and have him call you when he is available.»
Well it SEEMED as if Ron never called or left me a VM as I didn’t have a missed call or new VM notification (piss poor network). I went in the next morning pissed as I didn’t think I got a cal back and Ron was absolutely no help what so ever, didn’t want to help me and got me so irate (again 3 times in 4 days, having to wait and walk back and forth). We weren’t getting anywhere so I started to walk out then Big Man Ron decided to tell me to leave… Of course I wasn’t already leaving and am leaving because you are big man Ron…
The kicker is he kept telling me to leave the store AFTER I was already outside on the public side walk and then said «At least I have my iPhone» Yep getting taunted my the store manager of an ATT retail store– I should be so embarrassed.

Absolutely amazing service! I went in twice, once when I initially joined and after to purchase a new phone. Both times both of the reps I had were very helpful and sweet. The retail associate is absolutely fantastic. He helped me with a problem on my bill and even called me back just to let me know the credit had gone through.

This store has a few main problems. The first problem was the wait times. I do have some sympathy for this store, and the reason I am giving them two stars instead of one, is that its customer base takes much longer to service than in other areas. When I was there the customer base was made up of non-​English speakers, one homeless woman and one very stoned man. Obviously it is going to take a lot longer to get someone set up with a new plan when they don’t have an address, can’t really understand English and don’t have a credit score or are inebriated.
But beyond that, the employee we talked to just seemed to not have the mental acuity needed to do his job. We wanted to set up a new account. After 20 minutes, we ended up giving up and eventually set up the new account on the phone. The store cannot control the clientele and some customers will take a long time with a sales representative but even after we made it to the front of the line, the sales rep didn’t have any idea how to do even basic transactions. When I need to go in a store to activate my phone I will go out of my way to avoid this store

If there would have been an option of zero stars I would have given that
The person had zero knowledge of plans
I travelled a lot to reach here and got no help
It was pathetically bad

This At&t store is shady! Be aware! I went in to change my SIM card for my new phone. The sales person told me that the AT&T policy has changed! You need to pay $ 30 for the new sim card. I felt wired, while waiting on the line, I checked AT&T website! I found it is free! I showed him my phone, and asked why it is not free?! He said, oh! If you order online, it will be free. But, in the retail store we charge $ 30, but you got a free headphone. I don’t know what to say about this answer. I feel surprised and confused. At the mean time, I paid. Then, after getting out from the store, I found on the receipt that I purchased the headphone for $ 30. I felt angry and I feel I have been cheated! And, They refused to refund me! I will never never never go to this shop! It sucks!

Be careful at this spot, Salesperson talked me out of the plan i was choosing for a much more expensive plan that he insisted was actually cheaper. He lied to me about the monthly cost; I was upset and shocked when the bill came, billing me for $ 25/​month more than promised. Corporate wasn’t very helpful and refused to honor the promised price.
I was very skeptical of the sales person and pushed him on different aspects of the bill to make sure his offer was true, he insisted and i finally agreed to his proposal.
Place is sketchy and the sales people will not be held accountable by corporate. Pretty frustrating experience

We went in there to try and get a new phone. There were 3 people ahead of us and we were told to write our names down on a list and wait. Another person waiting pointed out «there is no pen!» and the woman working there grumpily got her one. They were BLASTING reggaeton music, which I thought was really annoying/​unprofessional. The two guys who were helping people seemed to be taking their sweet time and just chewing the fat, talking about how great their phones were. So we left and ordered the phone online like a normal person. Which is probably what they wanted.

The «sales consultant» here was a complete asshole, and had a constant smirk on his face as he talked down to us and offered very little help in explaining the numbers he added up. He honestly seemed disinterested in having our business, so we walked 100 feet to the Verizon store and switched our accounts to them!
Thanks for nothing, AT&T!