Avis

Such a low rating?
I am happy to write, that was not my experience!
I had no issues picking up my car. The woman at the counter was efficient, and definitely did her job. It took a bit to get her to smile.
But I guess it is not really their job to be friendly, only to get you in a car and get you on your way.
The return was simple enough.
Logan has signs to help you find the car rental area at every twist and turn. And there are a lot of twists and turns!
Once arriving at the return area, just pulled the car up, had it checked out and headed to the airport.
Nice and easy. Nothing special, just simple and functional.

If I could give a quarter star I would. Horrible, horrible customer service. Standing in line with about 50 people in front of me while the clerks oversell and rip people off. There are three clerks that are slower than turtles. This is the last line you want to be in if you’re a weary traveler. All the other car rental agencies have short lines and more help. Skip Avis!

We had a great experience. Super efficient, no problems. 4 stars only because when we initially checked in, the line was SUPER long and maybe they could have had more people working. Boost the economy and all that.

I am at the Avis Preferred level of status with them, which as far as I know is nothing special. It means that I can bypass the counter and go direct to the rental cars. This helps save me a bunch of time.
This week, my assigned car was a vanilla Chrysler 200 that had an out-​of-​state license plate. While the 200 is not my favorite by a long measure, the car was clean and had only 5000 or so miles on it. It drove fine, other than being severely underpowered. Everything worked and so that was okay. I prefer cars with local tags, but that can’t always be done.
Getting from the (shared) shuttle bus to the car and out onto the road was quick and easy. Signage was good. The same with returning the car to the airport. Avis is easy to find and I was able to return the car quickly and get back to the shuttle bus.
All told, an A-​OK experience.
Tip: Avis is to the LEFT when you enter the rental car center.

Nothing but problems. I usually have good experience with Avis, but not in Boston. First car needed service «immediately,» so on the recommendation of the agent switched to car 2, which was a Chevy with no amenities from the past decade, including lacking Bluetooth. Car 3 was finally ok. Then on the return confusing signage and inarticulate associates. Avis Preferred but that doesn’t mean squat in Boston.

Extremely slow service with no explanation from the customer service rep. Delays occur but some communication would be nice.

Got a car with Expired inspection sticker… received a ticket for that. Horrible customer service to get the ticket resolved.

How can no cars be ready when you make a reservation? I’d never rent from them again!

Terrible service, waited for Customer Service, i’m a preferred member and still had to go to the counter for a high mileage, dirty POS car. Took three different vehicles before I was able to drive away. On the return, Sunday morning, I waited 30 minutes for someone to check the car in, since no one was working.

I rarely write bad reviews — mostly good ones. I’m an easy dude to please and even if things aren’t great I’ll make the best of it. But here’s why I’m giving this place one star:
5 people were ahead of me in line and it took over a half hour to get up there (with five employees at the front). I had already made a reservation online and knew my base fee/​quote, and this employee tried to tell me the price was over twice what I was quoted when he gave me the estimate printout. I then realized it was because he had tacked on all these optional services that I never said yes to. He was trying to be slick and thought I wouldn’t notice? I didn’t sign it until he took them all off. (For the record, my brother ordered the same itinerary I did and his employee did the same thing to him). What if we weren’t paying attention? How many old people etc get taken advantage of and end up paying way more? Not cool, Avis.
Then I get to the car and I was supposed to have a «mid-​sized SUV» and this thing was no bigger than a Prius V. I didn’t have time to go back in because since this is at the airport you pick up your car from a giant parking garage that you have to walk a significant distance to get to.
After barely being able to fit our luggage in the back, we’re 20 minutes into our drive and wondering why our eyes are watering and my wife is sneezing. It’s then we see there’s a ton (and I mean a TON) of tiny animal hairs (cat? dog? I don’t know) all over the seats. Also a used toothbrush in the side door pocket. Obviously this car hadn’t been cleaned AT ALL. I have my ten month old baby in the backseat. I wanted to drive back and smack somebody for putting my kid’s health at risk.
We used the vehicle anyway for the week we had it (had to clean/​vacuum it out myself, real fun way to spend vacation time), and upon return I notice the following tacked on «fees» that once again I could not stay and contest because we had a flight to catch: «11.11% Concession recovery Fee = $ 28.35», «Customer Facility Charge @ $ 6/​day = $ 42.00», «Energy Recovery Fee = $ 4.20». The names they give these «fees“are so absurd you can’t help but laugh at it.
I just don’t understand sh*tty customer service. You’re a rental car service. You’re in high demand. If you’re honest and don’t try and pull fast ones on people, they’ll return to your business and tell others about it. Everybody wins. But you pull sh*t like this, then not only do we not return in the future, but we tell others about it, including reviews like here on Unilocal

Rented a car to go to cinncinatti. The line was about 5 or so deep and it took my about 30 mins to get to the counter. I heard some lady who was helping someone else pressure the customer in the optional products. The guy I had was very nice but the whole experience took way too long. Even though I had inquired about the toll device the first car I got didn’t have one installed. So i had to walk back to the counter to exchange. The second car I got was filthy and disgusting. The windshield still had flies stuck on it. The only upside is that the location ²⁴⁄₇ and the return process was simple, just pull up and leave the keys in the car.

I didn’t even want to give them a star. I was told that if I didn’t take the transporter out of the unit, I wouldn’t be charged the daily fee for using it. So I paid cash for ALL of the tolls. Still they charged me a bogus daily fee because they said it read that I used it on one of the tolls. I had to call around myself to try to clear the charge and at the end they said they will refund me the daily fee about in «good faith» but I wasn’t able to be refunded the state toll fee. Don’t rent from them. Even if you do and you see the transponder, tell them to take it out. That will relieve you of what will happen next.

I was charged $ 14.70 in tolls on Avis’s electronic toll payment system while renting a car for a two day trip in Boston. The electronic toll payment system is something I was NEVER told about as an option in the car NOR did I agree to use it. I paid cash for all of my tolls and never used the device. When I called Avis to fix the bill they told me they couldn’t help me and gave me this number 1−800−652−7900, I tried calling the number 7 times each time it rang and rang and rang and rang (AND RANG AND RANG) then hung up on me. No other number could be found that would assist me. Also, it should be noted that out of the 10+ tolls I passed I only was charged at the Mass Turn Pike Exit 20 A for $ 2.85 the rest of the charge? An Avis E-​toll convenience fee of 11.85! Not much of a convenience in my opinion. Why did it only charge me for the one (thankfully it only charged me for the one)? Was the machine, unbeknownst to me, trying to pay all my tolls and then malfunctioned? Does the machine just malfunction no matter what you do with it? The answer is YES. After doing a Google search on this problem I found many other people in my situation with Avis and the E-​toll system, both with it charging when not trying to use it and charging the wrong amount when using it. I guess I will have to cut my losses b/​c nobody in the company is willing to even talk with me. In a world with so many options and such connectivity Avis should realize that this kind of customer service is harmful for business. I will never rent from them again nor will my employees or any of my family which is unfortunate because we travel a lot. Good luck to anyone that takes the risk and tries to rent from them.

Got speedy service and my car was ready when I arrived.
No issues.

Currently sitting here for the past 30 minutes after checking in at the desk. Have a reservation, but they «are running behind». Haven’t seen anybody who was ahead of me in line get their car yet either. Reminds me of the Seinfeld episode, except that was from 20 years ago when computers were horrible…

Avis used to be fine at this location. At least no better or worse than any other US Avis location. Not any longer. On my last three rentals in a row over five months (April — Aug 2014), my car was not ready upon arrival. I’m a Preferred customer and a business traveler that rents from them a lot and this has very rarely happened in the past. Something has fallen off a cliff at this location. I should note that this happening to many more people than just me.
What’s worse is that the people working here don’t seem to care AND the corporate customer service person on the phone didn’t seem very empowered to do anything about it.
Time to try someone else at the Logan location.

I originally rented with Avis because Enterprise charges .27/​mile for one way transfers, airport to airport, and after discovering this fact once driving from BOS to BTV, I found that Avis did not charge these fees. So, in my mind, I thought this could be my new go-​to rental car agency. I rented a vehicle from BTV when I returned to the States and began my drive back to BOS the next morning.
Well, as I’m excited about my lovely rate of $ 66 and the really nice agent, Luke, that helped me in BTV, how he explained the fees to me, was patient when I asked all of my questions (as I did not want to get caught with some crazy mileage charges upon my return to BOS), and told me what to look out for regarding the fine print in any rental agreement, I was excited that one of my good friends suggested this company!
After returning from a much needed and enjoyable vacation, anyone that works a 9 – 5 can possibly relate to the amount of work that would be awaiting you upon your arrival back in the office. With that being said, it was a hectic day. I figured that I could fill up the gas tank on my way to the airport, as most rental car agencies/​centers near airports have a gas station in close proximity in order for customers to adhere to the 5 mile rule. Well, leave it to Boston to not have a gas station near their new car rental center.
I arrive to return the car, down heartened because I know that I am going to get ripped to shreds for not filling up the gas tank, but it was half full, so I figured it couldn’t be that bad. So, I pull up, the agent asks me if I filled up the car, I told him ‘no’ and asked how much would it cost me, because I’m thinking if it’s too astronomical, I’ll go drive it somewhere, fill it up, and bring it back. I brought it back around 530pm and could have the vehicle until 11pm with no extra charges, so why not go fill it up and bring it back later?
So, I explain this to him, and he says that he does not know how much it will cost until he scans in the car, but in order for me to do cost benefit analysis, I would need to know up front. So, then he scans the car — I’m thinking to tell me what the damage would be IF I decided to drop it off here and now — and he hands me a receipt. I see $ 108 for fuel service so I explained again that I will GLADLY take the vehicle back, fill it up, and bring it back. THEN he says he cannot do that, as he has already scanned in the car.
I explained to him that it would definitely benefit Avis in having a gas filled car and would benefit me in not having to pay $ 108 for some crazy fuel service. That is a win-​win! And do you know that he just looked at me and shrugged? Well, I guess that’s a win for Avis and a lose for me.
There should definitely be some way to calculate the mileage and be able to give an estimate as to how much the fuel service charge would be. With all of the technology that we have here, how could this not be? When I’ve asked other rental car agencies before even renting the car, they are able to tell me how many miles per gallon the car gets and an average of what I would be looking at with the fuel service charge. And this is before I even take the car off the lot! So, you’re telling me there was NO WAY to give me an estimate BEFORE scanning in he vehicle???
So, I called customer service. As I explained the stressful situation to the customer service representative, Angela, this evening, she let me explain, but I could tell that she was getting frustrated with me and said that I should have just filled up the car before coming to the airport — that’s what she would have done.
Customer Service 101 — The customer is always right. I have worked in customer service for years, and I would never tell them what i would have done, or cut them off while they are explaining their stressful situation to me. I am there to win business for the company and keep the customer happy. And even if I cannot keep them happy or give them whatever it is they are asking for at that very moment, I would explain why I cannot and suggest some other options, when possible.
I asked to speak to a manager… Angela told me that there are none available at the moment and that I would receive a call back within 24 – 48 hours. Don’t bother. My excitement for Avis is now diminished. Time to look for a new rental car agency. This customer service needs some major improvement.
I would have came out better going with Enterprise and their .27 cent/​mile fee.

How am I not surprised to see an average 2 stars for this place?
I made a reservation for a compact car about 5 days before I flew into Boston. I got in around 1am and made it to the new rental terminal around 2am. There was no line and that was the only upside. The girl that helped us was clearly less than interested in assisting customers. She was polite but not at all helpful or cheerful. She was more interested in what time her coworker was leaving.
It took her a solid 10 minutes just to get to the point of swiping my debit card. When I made the reservation online, I opted to pay when I picked up the vehicle. When she swiped my card and said it was declined, I was confused. I absolutely had the $ 216 total that was supposed to be charged. She never told me that there was ALSO an additional $ 200 hold (yes, nearly DOUBLE the amount of the reservation). I asked why she was charging me that much and she just said it was standard and that the company notifies the customer of this hold. I looked at my confirmation email and it was not there. The only thing that might have made sense was the «Some extra fees may apply» tidbit in tiny font at the very bottom of the page. I told her that there was nothing about a hold in the email and she basically just dismissed me.
My boyfriend decided he would put it on his credit card and then the girl had to go back and redo the ENTIRE RESERVATION. I couldn’t believe that this was going to take another 10 minutes AT LEAST.
While we were waiting for her to go through the entire process again, she kept making unhelpful comments like, «there’s no hold if you pay when you make the reservation.» Yes, that would have been helpful to know AT THE TIME if the company had PROVIDED THIS INFORMATION, which they did not. Aboslutely ridiculous.
Apparently my cousin had the same issues a few hours before with Budget (same company). So I’ll be using neither Avis nor Budget anytime again in the future. Enterprise has a customer for life with me.

The worst part of my trip was the beginning and end here at Avis Rental Car.
When I got here they gave me a SUV with New York plates. I searched for the new trade in lot that Avis told me about, but NO lot was to be found and the workers had the ‘take it or leave it’ attitude. I had a bad feeling about this car and boy was I right. I was followed by every law enforcement agency starting in Boston MA on through to CT and back… Every time I looked in my rear view mirror there was another cop car zooming up and running my plates!
Getting in and out of here was the worst and when I had to return I blew about three hours trying to get back to turn in my car, but due to construction and a MA Highway Patrol car parked right at the entrance I could not get back!
I finally broke down and parked in the cell phone lot and called them, and even then I had an thirty minutes to get there!
Thanks for ruining all my plans for a nice dinner in Boston!
Next time I will bring a load of attitude to deal with theirs!
I got on the courtesy bus for a lift to the Hilton which is at the airport and the driver told me they do not go there any longer! Another hour delay as I had to get off at the airport and figure out how to hike to the Hilton!
Would not recommend or want to repeat!

My boyfriend and I returned our rental car to this Avis location. What can I say, other than the fact that customer service here is HORRIBLE! I mean, seriously bad. So bad, I felt like punching the dude that was helping us.
While in our rental car, we had a little incident where the bumper of the car scraped a wall. All it did was scuff up the paint — no real dents or anything. I work in a car collision center, and I know that repairing what happened to the car would cost about $ 300 – 400 tops. All they’d have to do is scuff where the paint came off and spray on paint and it’d be good to go again. The guy at Avis made is sound like we had completely tore off the whole bumper and that repairing the damage would cost hundreds, if not thousands, of the big green bucks. This really made me upset since he kept going on about how bad the damage was. We get it, we effed up! Get on with it…
As this was going on, another customer came up to ask the guy that was helping us a question about her bill that wasn’t explained to her right and she felt like she was overcharged. The Avis guy than (mid sentence with us), turned to her and said «you’re wrong, we billed you right». You NEVER tell a customer that. The lady was visibly upset and she was getting more upset by the minute. As this ordeal was going down, my boyfriend and I were attempting to get our car straighten out and leave since our flight was coming up soon. About 20 minutes after we got there, we finally did leave, but it was a painful 20 minutes full of disappointment and frustration.
On a side note — when my boyfriend’s parents returned their rental to the same location the next day, they were there almost an hour due to an Avis employee screw up. I guess the mileage on the car was entered wrong in the system when they took the car and Avis tried to say they drove about 5k in a weeks time (totally untrue!) and wanted to charge them extra for excess mileage. This whole ordeal made them get to the airport within minutes of when their flight was scheduled to take off. Totally uncalled for!
I would never recommend this Avis location to anyone! They are just horrid and worst customer service ever! Beware!