LF

This store is disgusting. I work in an upscale retail store so maybe I’m just not used to it but I walked in today to see their yearly sale stuff and things were all over the floor scattered everywhere, pairs of boots, apparel, everything. I just don’t understand how people are okay with buying things that are scrunched up in a ball on the table or floor it’s just not right

I used to spend a lot of time and money in this store when I was in college. I hadn’t been in a while so when I was in the area today, I figured I’d stop in just to browse the sale and see if I could justify anything (ripped booty shorts and crop tops aren’t something I’m in search of these days). I’ve never received notable service here, despite being on the VIP shoppers list and invited to the private pre sales before the big ones that happen twice a year, but what happened today was Unilocal review-​worthy. As I walked in, a brunette, scantily clad biddie glanced my way but didn’t acknowledge me.
After browsing for a little, I noticed that everywhere I went, said biddie magically appeared a few paces behind, seemingly keeping herself busy tidying and folding size 00 shorts and baby gap Ts in an otherwise pigsty of a store. I knew immediately what it was, but somehow couldn’t bring myself to believe it. After all, I was on their preferred shoppers list, attended private events and have spent more money on poorly constructed shirts and flimsy bandeaus than I’m willing to admit, so this girl couldn’t possibly be following and profiling me. right? Guess again. We eventually made eye contact, now again at the front of the store where she followed me to, and she finally muttered hello. No thanks. This isn’t the first time I’ve noticed such treatment at this location, but thought that maybe I was being paranoid and the girl really did just want to help. Today’s incident solidified it for me. I was, in fact, racially profiled. Twice.
Aside from this place being a mess both during the annual sales and regular season (which is questionable since the Harvard square location manages to maintain order) this incident has left me never wanting to return, let alone spend my money here. I’d suggest the employees here be a little less blatantly obvious when profiling customers. Bad for business.

I have been to many different LF stores through out the state. Their clothing are very stylish but very expensive. The quality of these clothing speak for themselves. They have only one sale at the end of each season that we stock up on. Where everything is marked down to first 60% off then more at a give away price. At sale time all of these stores become so very messy and crowded. I always wish that the shoppers handling these garments would be more gentle with the garments as I see how they get ruined. This location is in one of my favorite streets in Boston. It makes sense to have a store as such in a well tourist area.

I’ve been to the LF locations in Cambridge, Palm Beach, SoHo and 5^th ave in NYC but this location is by far my favorite! It is bigger than the others that I’ve been to and was the first time Ive been to LF and everything was actually neatly folded or hung up. The sales associate Devon was eager to help and had a great attitude. She helped me find a lot of clothes and gave honest opinions and great fashion advice. I would give 5 stars, but the prices are only true to the quality of the clothing during their sale times. Otherwise, the clothing is way overpriced for the quality of it. I would highly recommend going during sale times. Otherwise, I can usually only purchase one maybe two items. Definitely will return though!

I have shopped here several times during their «only sale of the season». I was ready to give them a five star review. The store is much tidier than other LFs I have been to during sale season. The store is large and well stocked. I stopped by today and the second I walked in an employee just ambushed me like a vulture. She followed me throughout the store and pointed out items that she likes for me as if I’m blind. She had left me alone for a moment when I saw a jacket I like and she appeared out of no where to say «it’s only $ 48!» There was a sign right over it stating the price. So I took it to a mirror to try on and she came and shoved a sweatshirt at me that was hideous. She hung around as I tried it on and I told her it’s too small. She ran to get me a larger size when another employee ambushed me. The original annoying employee returned with a medium and the other employee apologized to her for trying to take her sale I guess. This showed to me that they get paid based on commission which I never knew. I tried on the bigger size and it was also too small on me. She tried to convince me that it’s not a winter jacket so you don’t need to layer. At one point she brought me a long black sweater to try on when I had already told her I hate the color black. She was like «oops I forgot» She took off to look for a large when I took off the jacket and bolted out of the store. I really wanted to shop but I could no longer handle the unbearably annoying employees. I’ve never had LF employees make me feel so uncomfortable.
If I were rating the store on the employees alone they would get one star but it’s not fair when the clothes are pretty and stylish.

5 stars for the amazing Erica who is a sales associate at LF. I’ve been going to LF twice a year for the seasonal sale since they opened.
During the past sale, Erica went above and beyond to help me dig threw stacks of clothing, looking to find the right style and size for me.
She even put a blouse aside for me when she found it in my size. LF is lucky to have her.
The manager however wasn’t friendly or personable. It doesn’t hurt to smile to paying customers!

This place makes me so sad. I go in and find something amazing and its broken or damaged. What the heck? I like to take care of my things!!! And if I’m expected to pay an arm and a leg for something, it better be in pristine condition. I just don’t get it… maybe because I’m not a slob. Seriously… clean up the store and I’ll think about spending money there.

I’m a big fan of there clothes i think they are awesome. However this location is extremely messy. Sales associates I’ve encountered are not very friendly or helpful. The biggest thing is the disorganized state of the store, most things are in the triple digits, yet they are thrown around and people have to dig through. Not a place where I want to spend my money. The forever21 on newbury street looks a lot nicer than this.

I’m giving an LF a 3, and that 3 is only given because of the amazing sales they have twice a year. A few years ago, I made mistake of buying a $ 200 polyester dress, only to return 2 weeks later to find it 60% off. In August and in February, they mark everything in the store 60% off… they keep lowering the prices for about a month until the next season’s inventory gets put out. The sale is a great place to get shoes!
My advice, wait until the sale if you are even thinking of buying anything. The clothing is marked up too much and you are still paying too much with the 60% off.
All that said, they have cool clothes and decent customer service. Beware, though, the store looks like a tornado hit it come sale time!

«Kate» was so sweet to me! I love all the LF stores but I know good customer service deserves to be praised. Thank you Kate for being so kind and making my day :-) some newbury stores have snobby people working– really glad you didn’t make me feel uncomfortable!

One of the worst retail environments I’ve ever been in… think the chaos, clutter and crappy quality of Forever 21 with the prices of Anthropologie and beyond. I am an avid shopper and I can justify paying a pretty penny for nice things, but everything in this store looked and felt like it could be found for $ 22 at Charlotte Russe. Even their Jeffrey Campbell (which usually has set MSRPs) were super highly marked up. Most unorganized, messy store I’ve ever been in… the fact they had a security guard was laughable. My sister tried explaining to me that this was the standard environment of an LF store because of their crazy sales… well, there was certainly no sale to speak of. This place should be banned from the wonderful strip that is Newbury Street!

Went in here for a second visit. I think the staff needs to back off a little. One girl was on my ass the entire time, chattering away and constantly giving me advice on what to wear. She even came up to my dressing room twice. The second time she started talking about some bras they had and asked me if I wanted to try them on. I said yes just so she would leave me alone. But then… she waited outside my dressing room for me to try it on. It was too uncomfortable. The staff is really nice, but last time I checked, I didn’t hire a personal shopper.

I’ve passed this place numerous times but never went inside… so i was pleasantly surprised when I finally stopped in! The store itself is a mess, truly unorganized but the staff are friendly and they were having an end of the season sale… with 60% off on all summer clothes. With a sale like that I could deal with the hassle of searching! I found a few great tops originally $ 128 and I only paid $ 18 each. The sale items are final sale so I would suggest trying the clothes on (they have a fitting room).
I would recommend this store during a sale!

i follow them on instagram and had to stop in during their sale. I really couldnt find anything in the store, it looked worse than a sample sale. Everything was in piles everywhere. Having said that, almost everything is so so cute that you find stuff you love anyway. Everything is normally prices around $ 128 so the 60% really helps and brings everything down to about $ 50 – 60.
The store is also in a very good place to resume shopping :)

My mother always told me that a tell-​tale sign of quality at a clothing store is how they treat their own merchandise. When you walk in, the place looks like downtown Beirut. Meanwhile, they have unlined studded jean jackets (something that I could, and have made myself for much less) at over $ 200. Hence, from the get-​go I was suspicious. All was confirmed when things were set at 60% off original price as the initial markdown. So buyers beware: If they can afford to sell to you that cheap without the gradual increase in percentage off and still make a profit (and stay in business), things are probably never worth the original price.
That said, only go by during the sale. If you’re patient enough you’ll find a great deal. The pile of shoes with missing partners is incredibly frustrating though; I’ve seen about a dozen shoes I would’ve loved to purchase and the associates didn’t seem one bit interested in helping me find them.
And on the associates… the best way to describe them are women looking like Lena Dunham or Rebecca Black, dressing like a Nasty Gal model, and behaving like Cordelia Chase from Buffy the Vampire Slayer. Eh, except the one time my boyfriend went and bought me the UNIF Hellraisers for my birthday and this girl Denise helped us out. She was sweet, and when I went to work with her again weeks later I found out that she quit. Yikes.

PROS:
1. cute, trendy clothing and accessories.
2. if you have enough time, you will find at least 1 item on sale worth your money.
3. semi friendly employees.
CONS:
1. Place looks like it got robbed. everything is a huge mess, it is near IMPOSSIBLE to try to find anything you’re looking for.
2. Disorganized. The clothes should be categorized into trends or colors or something. Anything, really. Just have some kind of organized format within the store. it’s rude to customers.
3. price is way too much. true, sale items are nice, but if you think about the sale prices are what prices are normally like at other nice clothing stores.

Customer service is great as you browse, or until you have spent the money. Then a reasonable issue comes up for return, and they’ll totally throw their ridiculous policies at you with the blank stare/​plasticy smile/​all the while nodding stance, with some lame excuse why their could’ve made an exception, if only… So annoying… but I like the styles of some of the clothes, they’re different and hard to find in Boston, so I’ll risk going back.
Me: «It’s too big» Them: «Awww, did you try a belt?»
This applies to the Boston site too. Here’s what I asked for, the NEXT DAY after purchase of 2 pairs of sale pants, to exchange the same EXACT pants, same color, for one size down. I sometimes have a better idea after I try them on at home. They were available at the store, for an even, no frills, silly exchange. No go. That’s terrible customer service in my experience. I’ve made similar requests at Betsey Johnson for instance, and they have shipped the other size from other cities for me, free of charge, for an exchange. This company just doesn’t care for the customer’s approval or happiness with the product.

While I still stand by the fact that the staff at this location were really nice and helpful, after returning several times I’ve realized that honestly this place is not worth it unless they’re having a big end of season sale.
Otherwise, everything is extremely overpriced. As in– I don’t care how much money you have nor how much you’re willing to spend on fashion– no one in their right mind should be shelling out full price for any of this stuff which parallels the same quality of clothing that you can find for a fraction of the price down the street at Forever 21. Honestly.
I picked up a pair of tribal print cloth shorts– with an elastic waistband– and they were something like $ 150! Seriously? I wouldn’t pay more than $ 15.
The layout and cleanliness of the store could definitely use some improving but honestly I was more in shock as to how much they are trying to get for the poor quality items they are selling. Some of their stuff is nice, but again definitely not worth the price tag.
I’ll go back, sure, but only when they have another blowout sale.

THi$ place is «Cool» or Kewl or Kool, depending on your personal $tyle. When I say «style,» I mean how much money will you shell out for wrinkled attire already on the floor. Honestly, It looks like my bedroom on a day when I try on everything I own. I don’t want to pay $$$ for crumpled up items that I see come out of a cardboard box. C’mon, do your receiving in the BACK, not on the sales floor.
I like the aesthetic of the clothes, the shoes can be totally RiDiC, but that’s to be expected cuz it’s Newbury St. and the target market is either rich bitches or young bitches with credit cards. So, I don’t care either way.
The sales are DYNOMITE. I got some great kicks there. two for $ 100.
The merchandising needs work, the workers need work, basically, this place needs some grown-​up in it.
CHARGE IT, MA.
XO!

The place looks like a pack of wild monkeys were released and wanted to play dress up. It resembles the «Dollar for a Pound» clothing pile that the Garment District has. Total mess.
The first time I came here, I bought a pair of jeans made by a brand named «Furst Premium Denim». I never heard of it, so I got home and googled it. Nothing came up.
Then I read an LF review that revealed that all of its «European”/“Upcoming» brands like CARMAR, Millau, Emma&Sam or whatever else is ALL MADE BY THE SAME COMPANY. So don’t be fooled into thinking you’re getting something unique and special. It’s all the same, cheaply made crap.
I do come here when they have their seasonal 60% off sale, but even with 60% off, the clothes are WAY TOO OVERPRICED. $ 110 for a tank top? $ 300 for a jersey cotton dress? Ya’ll are out of your minds.