ProPrint

I recently printed my wedding invitations here. I sent an email inquiry initially, and Frank replied asking me to give him a call. Over the phone we discussed my goals for printing and he gave me a quote right then. Pretty fair price for the paper stock and amount I was printing! He seemed very knowledgeable and friendly as a first impression.
I finished up my designs and went to bring my thumb drive with files in for print. Met with Frank in person bright and early one morning before work and he took my files and provided me with a proof of each on the final paper right then. I went in knowing exactly what I wanted them to look like, with crop marks and outlined text etc. so it made for a very easy process.
I gave them the files on a Friday before a long weekend, and they were done by Tuesday! I was very pleased with the end products, everything was cropped as I wanted it and sized perfectly. I definitely recommend them! They’re open super early during the week so you can go before work (which was great for me since I work late) and they were very friendly.

Jay and his team at ProPrint enthusiastically work to get the project done quickly and accurately. I always get compliments on the work they do. They are fun to collaborate with, and make me feel as my project is a priority.
David Iseman, Realtor
Engel & Voelkers, Falmouth, MA

I had an unpleasant experience printing my wedding invitations last month. I got the wrong color, the wrong weighted paper, and too many copies! Wish I could put that money back in my wedding budget.
After using the same print and copy center for my design projects over the last five years, I needed to find a new printer for my wedding invites. I researched a few on Unilocal,and walked-​in to ProPrint to get a quote. I brought proofs of my invites (a pamphlet and a page with multiple tags arranged on it), and spoke to the rep about what I wanted: off-​white, heavy cardstock. He gave me a number based on my quantities, and gave me his email. I was super pleased, he seemed to know exactly what I was going for! And sent off the files the next morning with the clear instructions of what I wanted, reminding him that I came in before to talk about it.
I didn’t get an email back, and had no idea when they would be ready for pick up. An hour? A day? A week? I called in and got a hold of the rep easily, he still seemed knowledgeable about my project, but couldn’t give me an ETA — he told me to call back around 4:30PM when I get out of work.
I called then, feeling flustered that it wouldn’t be done in time (I wanted to finish the invites that weekend) and when I reached the rep again he seemed very flustered. He told me «yeah, they’re done, they’re in my hands» and I came over immediately.
They were very busy, seeing it was the end of their day on a Friday, so he gave me an envelope with the files, I glanced to see that they were my design and paid the amount he quoted. I was in there for probably a minute, tops.
The problem was — it was the wrong color! And on top of that, only half of the project was on a white cardstock, the other half was on plain white printer paper. Half of the project looked like I had printed it at home. *And* they over printed, by a lot, so who knows how much extra I paid for a product I didn’t want! At this point, they were close to closing for the weekend, and after internalizing my first bridezilla moment, I sucked it up and used them for invites anyways. They turned out fine (even though it’s not what I wanted, the quality was good!)
BUT. I get it. Who am I to fret over the exact shade of white? If I wasn’t in a rush to get my invitations out, I would’ve requested a full refund.
So if you’re using them, make sure you have the time for them to get the job right, and double check that you’re getting the right amount for the price.

I own my own company and needed invoice books made up. I stopped in with the design I wanted and was looking for pricing. They couldn’t have been more friendly and they were quick to answer any questions.
In the end, the invoice books had a very quick turn around time, looked great, their price was less than what I’d been quoted at other places around the city.
Not a doubt in my mind, I will continue to use them for all my printing needs going forward.

ProPrint consists of the most friendly and hard-​working individuals. It never took more than one day to receive my large projects from ProPrint. Save yourself the stress and print here. The quality of paper and responsiveness from the staff is superb.

I can’t believe how fast and reasonable these guys are. I just went in today with my ‘save the date’. I needed 100 copies printed and custom cut on vellum. I assumed I was going to just drop off my drive and pick them up in a few days but about 10 mins after walking through the door, I’m told «They will bring them up when they’re done cutting.» Invites were in my hands and I was out the door 5 mins later. AND it was cheaper than I expected.

I am a graphic designer in Boston and have printed a few items with ProPrint over the past 6 months. Frank and his coworkers are SO fast and SO friendly. I will send a proof and often get a call back less than 10 minutes later letting me know it is ready! I had an invitation suite of 170 printed in less than 24 hours. Everything is always fantastic quality and the price is standard if not less than the competition. Can’t be happier with the service and quality of product. Definitely recommend!

I was in town for a conference last week and needed business cards as soon as possible, so I gave ProPrint a panicked 6:30am phone call. They promised they’d take care of me and, sure enough, within 20 minutes they had the cards ready for pickup. Just as impressively, the cards came out great. Wonderful experience!

A Class Act
Frank and Nate at Proprint are top notch. As part of launching a new boutique real estate business, I needed business cards. I called them based on the glowing Unilocal reviews, and explained what I needed. Nate was very intuitive about realizing my mental design and attentively fine tuned the rendering according to my specifications. One visit at Frank’s invitation to approve an actual printed sample and we were good to go. The cards were delivered to my office by courier the next day. So far so good.
A month later I needed printed announcement cards to be mailed to my client database. This time, no visit was required. Nate again ably interpreted my directions and Frank saw to it that everything was mailed according to my request.
Both Frank and Nate are personable and helpful. Their contact information is permanently engraved in my business resources file. I won’t be calling any other printers.

You show up. Someone says hello. They help you. They’re friendly. They’re fast. They’re one of the last true printing shops that’s not a huge chain. They have Boston accents. Many times they’ve completed my order on the spot. There is seriously nothing bad to say about ProPrint. When you’re down there, you feel like you’ve stumbled on a gold mine. Well done guys.

These guys were great. I was getting several hundred booklets made, each 50 pages. It was an odd size as well — 8.5×11 inches folded in half the vertical way. They were really patient with me in correcting my printing format. The cover was a slightly tougher card stock, and after you folded everything, there’s no way the pages line up evenly. They went in and trimmed everything so that it’s clean and perfect for me. I really loved working with them and def recommend them for your printing needs. I’m also personally a fan of supporting the smaller businesses owned by specialty enthusiasts, versus corporations run by drones.

Great place, extremely helpful and patient. I hope I have more reasons to return. It would be tough to imagine any place providing better service than these guys. Showed up around 8am and was helped immediately.

Got 100 business cards printed, whole process took about 20 minutes, left with what I wanted. Will come back if I need to restock.

I feel bad. I call pro print about 5 times a day for quotes, and let me tell ya: there has never been better customer service. Every time I e-​mail Frank? Gives me a call in just a few minutes. I walk into the store sometimes to feel paper samples and he’s happy to either help me himself or have one of his trusted associates help me and talk me through it.
I used them to print my senior thesis, and not only were they better quality and cheaper than Staples or FedEx, but someone sat with me and fixed all 50 pages of my layout when I designed it in the wrong order.
They’re in a great, central location by the Arlington t stop (right near the Tannery) and are so happy and willing to work with you, it’s amazing.

Was on hold for ages; phone call finally answered by incredibly rude man. Don’t know why this place has so many glowing reviews. The price they quoted me is more than double what I found at other places.

The printing was generally good. It’s the customer service that’s mediocre.
At first I worked with Frank, who was friendly and helpful (although i always felt rushed speaking with him.) But dealing with Mike, the owner, for another job was a chore. He interrupted me in every conversation, was oddly defensive when answering simple questions, and was just generally unpleasant.
Pricing was fine, but they consistently printed more than i ordered (significantly so), which drove up the total cost in both printing and paper.

This place really couldn’t be better — exceptional customer service, lightening quick turnaround, very high quality product (business cards in this case), great price that was better than the office chain stores.

Can I just give all my stars to these people?
My office received a huge box of warped pages that we needed to have scanned. Our scanner wouldn’t accept them so I went down to ProPrint to figure out what my options were. They treated it like a puzzle– «does OUR scanner accept them? maybe if our COPIER accepts them, we’ll copy all the pages, and THEN scan them…”– and they started working on it the second I brought it in to make sure it’d work out.
So cool. Is this what the adult world is? Getting pumped about printshops? I guess I’ve really made it.

What amazing people work here! I was looking for help with a small birthday project and it’s really hard to find a place that will take a small project and do a professional job. ProPrint was extremely courteous and patient in answering my questions. They had a fantastic «No problem» attitude. I will be sure to refer all my clients to them, they deserve it.

Excellent turnaround! I needed a 2 by 4ft poster printed for a research exhibition at school and being the procrastinator, finished the poster design 2 days before the exhibition. I emailed the powerpoint file to Proprint and within an hour, someone has called me to confirm what i needed — glossy or no glossy, price quote, etc. (It came out to be $ 70+)
Give them another 3 hours and someone calls me to say my poster is ready for pick up. LIFE SAVER. Phew.
They even let me check out the poster at the store to make sure there were not blips. (None!) It looked wonderful, the colors were sharp, nothing with stretched or distorted. I was a happy camper.