SPA InterContinental

Absolutely amazing! The first time i came here I had Jennifer as my masseuse (she was fantastic) and today I had a woman named luz velez and she gave me a 10 min head massage! Seriously amazing. The spa is very professional and clean, it smells great and is very relaxing. Definitely check it out if you’re in the area!

I bought two vouchers from groupon. Each voucher has 50 mins of massage and 50 mins of facial. I tried to book massage and facial for me and my hubby on the same day. First I called them many times and left messages. However they never returned my phone calls. So I tried to book them online where only allowed to book either massage or facial at one time. And I booked massage and facial on different days since they had nothing open for both services on the same day before my vouchers expire. We went there on last Friday 1÷22÷2016 to have our massages. As I was changing to bathrobe and getting ready for the massage, one lady came in and asked for my vouchers while I was naked (I had my credit card on file to reserve the appointment. How convenient you have to ask me to pay while I am changing!!! And I even didn’t have my massage yet) when we were about to leave, I told the same lady that next time we come back to have the facials which we haven’t used this time. She said that the two vouchers were already redeemed so I cannot use them for my facials next time. And I asked her what happened to the voucher value I purchased for my facials. She said, «well, they are wasted since you didn’t use them at the same day with your massage». I asked her where on the policy it says that we will have to use the services on the same day. She couldn’t find it. However she wouldn’t return the voucher value and would have her manager Kimberly call me the next day to follow up with the issues (well the manager never called me). Later I complained the matter to groupon and they did help me. So one tip If you have already purchased such voucher, please make sure that they will honor the full value of voucher. Otherwise you may walk away upset as me. If you look for a relaxing treatment and better customer service, you may want to look at other places.

Extremely disappointing for being an Intercontinental. I’ve visited the spa a few times over the years and have had an «ok» experience. They recently sold 1000s of Groupons and cannot accommodate them. They don’t even return phone calls or pick up once you’ve been placed on hold. I definitely will not be visiting again and would not recommend it.

I can’t say enough good things about this beautiful spa at the Intercontinental. My friend and I went in for a massage and facial and planned to spend the day there. Upon arrival, the ONLY negative thing that happened during our experience is that they accidentally missed one of our appointment bookings. They were missing one facial, but I insisted that I called not once but twice to confirm our appointments — they very professionally rearranged the schedule to accommodate us and never made a stink for one second. I was so grateful for the ease of fixing the issue, and give them an A for customer service. Once we got into the relaxation room, we felt immediately calm and rejuvenated. I upgraded my Groupon to a deep tissue massage for only $ 20 and it was totally worth it (my therapist was Haity). She used an amazing lemongrass oil and it was perfect. My facial was standard, but my esthetician was fabulous — intelligent, honest, and answered all of my questions. After we took advantage of the relaxation room some more and the steam room and showers, and it was great. I would definitely recommend the Groupon or Travelzoo deals — its not often that they exist for 5 star spas.

Just left the spa after an impromptu day off. I booked a massage with Amy, she was fantastic! Then I spent some time in the steam room, read a book by the pool and swam and then showered off and heading home rejuvenated! They have everything you need! Make sure to bring a suit, the pool was super relaxing and I was the only one in there! Definitely going back! I got the groupon and it worked out great!

Not what I was expecting for Intercontinental. Hotel is gorgeous and enormous, they pulled out all the stops for the hotel. The spa and spa facility are really small. There is a steam room. My pedicure was 4 stars, would have been 5 stars but Yeti never asked me what shape or how long I wanted my nails, not sure she said two words to me after «pick your color» and I booked an express mani pedi and I just received a pedi. Front desk was really slow with checkout. Facility is clean and cute and they accommodated my friend and I last minute with appointments on a Saturday which was nice.

Went for massage and pedicure today and absolutely loved it! Give yourself some extra time to chill in the awesome steam room. I will definitely go back again!

This is a review for the Winter Solstice massage treatment with Mark. It was AMAZING! I wasn’t sure exactly which treatment I wanted to select, but I went with this one because it was described as a combination of various massage techniques and aromatherapy to help relax you after all the holiday stress.
It worked wonders in relaxing me! I have pretty serious anxiety and stress, and I don’t know if I’ve ever felt so relaxed in my entire life. I didn’t feel that the pressure was strong enough to really work out any serious kinks (probably my fault for my selection, but that wasn’t really what I was looking for), but it was incredibly soothing and relaxing. Mark was incredible. I had a late reservation but he never once made me feel rushed. I could really drift off and just enjoy the massage and aromatherapy.
On one last note, the Spa is beautiful. My treatment room was gorgeous, the lighting was perfect, everything was great. The showers are terrific, and I utilized the steam room for twenty minutes after my treatment and really enjoyed that as well. This was my first visit to the Spa Intercontinental and I will definitely return!

So 3 stars is A-​OK, and while I don’t think my experience was quite that good, I don’t want to give 2 stars since that feels too negative… so 2.5 stars, rounding up.
My sister and I had groupons, so I called to make a reservation for us both for a 50 minute facial and 50 minute pedicure. The woman I spoke with was curt but got the job done. I got the confirmation email and my pedicure was listed as an express pedicure. I had to call back and she said ‘Oh I just noticed and fixed it’. So off to a somewhat rough start.
Upon arriving to the spa, checking in was a hot mess, everyone was running around like chickens with their heads cut off… far from relaxing. No one knew who had which service, the ‘tour’ was super brief and we were unsure where to go for what. I had to tell the girl 3 times that my sister and I had a facial and pedicure. My other sister also came (just for a day pass) and she had to remind the front desk guy that she needed to pay $ 25. Also, the locker room was in a super weird location. They tried to make it less awkward by installing 2 doors, but every time the door opened, anyone standing out in the lobby/​pedicure area could see in to me changing… awkward. Once my sister and I finally realized we had to go into the ‘Treatment room’ and THAT’S where we wait for our facials it became much more relaxing and professional.
Jennifer Scullin who did my facial was incredible, so I’m sad that her great work is being lumped into this review. She was incredibly thorough, and explained things at certain points (it was my first facial, so she was maybe more informative than usual). The shoulder and neck massage was out of this world and made the whole experience very calming and relaxing.
My pedicure was, meh. Geyri Molina did this service and she was nice but very quiet and not totally personable. This didn’t bother me that much (had I been on my own), but my sister had Grace Zheng and she seemed a little more friendly. The paint job was also less than stellar and the sides of my nails were left unpainted which was frustrating.
At check-​out, Jennifer had recommended a couple products, and I decided to purchase a facial oil. It was $ 42.50 and took the girl over 5 minutes to take my $ 45 and give my $ 2.50 change… I guess most people don’t use cash, but I mean come on.
So bottom line, I won’t be back (even though my facial was awesome). Not at the groupon price, and certainly not at full price.

My facial and massage were superb! I was so relaxed the entire time. Both esthetician and masseuse were well practiced in their specialty. The ambiance was very calming. Definitely the experience I would expect for the pricey services with maybe a tad bit more perks. I can’t wait for my next visit!

OMG! Nirvanahhhhhhhhhhhhhhhhh!!! Wonderful service, and luxurious setting, you can get so much more than you pay for. I had a lovely massage in relaxing «take me away» setting. The facilities are clean and staff is sooo wonderful. Thoroughly enjoyed my steam bath and meditation. Definitely a place to hide after a long and hard day!

By far one of best spas I have EVER been to. I was visiting Boston for work, stayed at Intercontinental, and was able to treat myself a little on some off time. I checked in on a Tuesday and was able to schedule an 80 minute massage for Wednesday night. They were busy on Tuesday because the hotel was packed… So this was the best way to end my trip. I used the gym both mornings I was there– it is large for a hotel gym & seems like they have a lot of new equipment. Loved my workouts because the cardio had a nice view! So back to the spa — the locker room was spacious and they provided me with robe and slipper and offered I take a rain shower before my services or a steam if I wanted to. Who doesn’t want to steam? I had the time. After that they explained I could rest in the relaxation room, which I had all to myself! I had about twenty minutes before my service started.
My service was with Athena, who was beyond AMAZING! She asked what I was in for, told her needed special attention to my neck and shoulders, and that my favorite part of a service is when the therapist sits and works on neck… She nailed it. So amazing. What I think made it so great & memorable was that Athena really seemed in tune with me and what I wanted, and found the perfect blend of my want and need. Also… I have had more massages that I can remember and I have never had a massage therapist slowly move the table up to inform me service was coming to an end. So much better than the norm «times up». She also added a hot towel — wowza.
At the and the staff was super attentive and I was able to chat with the managers about the other services they offer, she also said Athena does skin services too. There was a guy who went in same time as me, and came out same time… He was ranting and raving about how Linda gave him his best massage ever. I will be back fo sho. Nailed it Boston Intercontinental.

Spent a girls spa getaway weekend at the hotel and absolutely loved the spa! The detox body wrap was unbelievable, the hot stone massage was divine, and the ‘brightening facial’ by Athena worked wonders!
I’ve been to some truly disappointing spa’s in Boston but this one totally restored my faith in them. Everyone at the spa was so friendly and professional, I left feeling totally relaxed and rejuvenated! Will definitely be going back
My only tip is that if you want the masseuse to adjust pressure or focus on certain areas, speak up!

I wanted to update this review because I truly appreciated the staff at the InterCon reaching out to try to reschedule another massage for me. Unfortunately, I was at work and unable to answer and then I just kept forgetting to call them back. It says a lot about a company that will go above and beyond to try to rectify an experience such as this. While I did not go back and missed out on that opportunity to give them a second chance for services, I give the staff a glowing review for their attention to the customer service experience after the fact.

Immediately upon walking into the spa I was greeted with the utmost of warmth and professionalism by the reception desk. The spa is stunning and envelopes you with its beauty and calming atmosphere. I didn’t want to leave! The locker rooms have everything one would need in case you forgot something, I.e. deodorant, hairspray, mouse. it has a sauna, pool, beautiful gym. Their menu of services is extensive and impressively current with an array of facials, body treatments, and massages to try. I loved the aroma therapy massage. It was so relaxing and took me to another world! And I can’t wait to try the anti cellulite treatment. Definitely the best spa I’ve been to so far and their warm, classy and welcoming atmosphere will keep me coming back again and again!

Getting a day pass here to use the pool and locker room (includes steam) is a fantastic way to spend a winter day. The pool is small and only 3.5−4 feet deep, but very warm and clean. Bring a book if you have time because relaxing in the lounge chairs with a view of the pool and Rose Kennedy Greenway is really nice. I have never seen it crowded here, even on a weekend.
The locker rooms are also small but include a spa robe, as many towels as you can use, spa sandals, and wonderful smelling body products (shampoo, conditioner, body wash, lotion, etc) The music in the gym is really abrasive clubby music, but the music piped into the locker room and pool is calming spa music. Thank goodness.
If you get a spa treatment access to the facilities is included, which is nice.

I wanted to do something nice for my best friends birthday so I booked two spa pedicures for us this past weekend. I chose the Intercontinental because it had such great reviews. The service started off nice and the ladies were very pleasant. but then once it was coming to and end we both felt very rushed and the ladies started to clean up around us. Maybe because they had another appointment coming in but it just made us feel uncomfortable. My friend had to ask for us to be moved to the lounge so we could dry. We had just received $ 80 pedicures we did not want to put our shoes on and go! Nothing was really said to us after that and we basically left with horribly smudged pedicures and a ton of regret.
Don’t waste your money or your time. Just go to Bella Sante on Newbury Street they know how to give a great spa pedicure!!! We both agreed we would not return to this spa after this experience. Not worth the money!

Ok, so where to begin. First off, Kim, the spa manager is incredibly helpful. I called on the phone as we were traveling to Boston from NYC and she was very informative on the phone. She told us there was a new spa menu coming out so she emailed it to me within minutes of getting off of the phone. The appts were for my cousin and I so we wanted to hang out and she was so warm and welcoming, suggesting the best time, telling us about the other amenities, etc.
We arrived an hour early for our appts (for «Retreat Yourself» package) and everyone was really accommodating. The high quality robes, flip flops and spotless locker room was truly an indication for what was to come. There was someone constantly cleaning up in the locker room each time we were there– the young woman, who’s name I didn’t catch, truly had an attention to detail and was as pleasant to speak with as each of the therapists and technicians.
We were lucky enough to both get Kathy as our massage therapist (my massage was first facial second, cousin’s massage was second, facial first). Kathy was AMAZING! I have had massages all over the world in some of the best spas and hotels and she truly was one of the best massage therapists ever. The oils they used, made by Zents, of Colorado were divine! You got to pick out which scent you wanted (I went with Ore, my cousin went with Oolong.) and they were amazing. Kathy really worked on my back and I felt so relaxed after it was over. Stephanie did our facials and even though she is young — she’s truly gifted. Super knowledgeable re: skin, skin care and various products. Although she suggest products that would work well for us, it never felt like she was up-​selling. Our skin glowed after our facials-​she truly is a pro.
The pedicures, which were part of the package were perfect. My cousin and I get pedis in NYC every week and we remarked how much time and attention they paid to our pedicures-​definitely worthwhile. The package was so reasonably priced ($ 250) and it was a 3 hour experience in a top-​notch, spotless, relaxing spa. I couldn’t recommend Kim, Kathy & Stephanie more! I hope Intercontinental appreciates these fantastic employees because they truly made the whole experience.

So many 5 star reviews — REALLY???
My husband and I were looking for a mini retreat getaway and after taking a tour I booked a room and massage at the Intercontinental. I was anticipating a relaxing take me away massage for both of us and booked the couple room. I loved the idea of having my body turning to Jello, lay by the pool and have easy access to our room so we wouldn’t have leave our tranquil state of being.
«Not» That didn’t happen. I was sadly disappointed. Having a couples massage is convenient because we are both there but other than that I don’t feel it is worth the extra cost. I had a male and he had a female masseuse and we filled out the little questionnaire about where to find our kinks so they could work them out. Well, turns out it was the opposite. The areas we circled seemed to be skipped. I was really looking forward to my calves and footies worked on.
I don’t know the names of our masseuse. They weren’t as professional as I had hoped. They were walking around giggling and whispering and carrying on scooting in and out of what felt like hiding places while we and some other guests waited in the center spa. The area has soft mood lighting and a nice ambiance and is very quiet so it was hard not to notice the interaction. We were waiting for our appointments while the 3 other guests had just had their appointments and were sipping water and snacking on dishes of fruit.
The spa area has the look and feel but in the end it is the massage that counts and for the price it was not worth it.
I am really sad that I won’t be going back because I was so hoping this would be a win.

This place was amazing. I got a facial here for spa week and it was absolutely wonderful. After you get off the elevator on the second floor and check in, you go to the locker room/​showers. They have everything you could possibly need for a shower, including razors at the front desk. After you change into your rob and slippers, you go into the relaxation room where they have water and calm, peaceful music playing.
I had the facial done by Kelly. She was fantastic. She explained everything she was doing while she did it, and my favorite part is that while they are waiting for the masks to dry, Kelly massaged my head, neck and shoulders causing me to relax completely. I also liked that when she was done with the facial, the last thing she did was to spray me with a gentle lavender mist. When you’re done with whatever service you just had, they give you some water and fruit and let you stay in the relaxation room for as long as you want.
I highly recommend this place for a facial, and if you can ask for Kelly, she’s definitely the best.