W Boston

Love It, love the W hotels, so modern and convenient, great layout and décor. Awesome beds. Expensive but perfect on a business trip.

Clean rooms. Nice staff. Really bad food. Not sure why this app required more words. So stupid.

Quick checkin. Courteous staff. View was nice from complimentary upgraded corner room on 14^th floor. Room service was slow but lemongrass drop drink was very good. Beds were extremely uncomfortable. Barely slept. Lots of noise from outside.

Loved this hotel! I arrived super early and my room wasn’t ready so I hung out in the lobby for a bit, I like the high top table with lots of electric outlets, perfect for getting some work done. The couches are comfy too. I decided to grab some breakfast and they comped my breakfast because the room wasn’t ready, which was super nice of them. We ended up in a suite (the Marvelous suite) which was awesome. I have never stayed in a room with an exercise bike and a yoga mat and exercise ball, that was cute! Loved the bathroom, large shower and bathtub. Views from the room were great. Staff was super friendly. I asked the valet guys if they could grab something from my car and they did so immediately and were super nice about it. The gym on the 4^th floor is great. 8 or so treadmills, a few elliptical machines, some free weights, yoga mats, balls, etc.
At night the place was pretty crowded, good crowd, young, hip «W» crowd. I had a delicious martini. For breakfast I ended up with the smoked salmon with cream cheese one day and eggs over easy the next day. Waiters in the restaurant were super friendly and accommodating. Food was tasty. Loved the chicken sausage.
Love the W! Always treated like a queen here!

One of the cleanest and most enjoyable hotels I’ve ever been in my life. The visual design is astonishing and the service was top notch. For a special night in Boston and a quick walk to a lot of great restaurants you can’t beat this place.

The entire experience was impressive. The person who checked us in Gildas, went well above and beyond to make sure that our group had a great experience. During the one less then pleasant experience outside of the hotels control, they did everything possible to take corrective measures. Gildas left a personalized handwritten note under our door the next day apologizing for the issue.
The service was above and beyond. After honoring our request for a late check out at 1PM, they honored the additional request to extend it even further.
The rooms are well sized, with many amenities.
We can talk about the «cool» factor of the hotel, and it gets points for that. What impressed me was the fit and finish, and service.
I would stay here again in a heartbeat.
Gildas, again thanks for your attention to detail and handling matters.

If you carefully eyeball the dates and prices, you can get into this hotel at a reasonable rate. Great location in the middle of everything in Boston and close to Logan, too. My room had plenty of space, a nice bathroom and a larger-​than-​normal flat screen that was either HD or even 4K, it was that good. The bed was extremely comfortable. The staff is very warm and helpful. I travel a decent amount on business and if every hotel met the standards here, I’d be quite happy. Good breakfast, too.

I love this hotel, and have stayed here many times. My recent stay proved to be exceptional, particularly due to an outstanding service team member, Daniel. Daniel is among the elite in offering the W’s signature Whatever Whenever service. thank you!
As for the hotel overall, I think the rooms here are some of the better rooms compared to other U.S. W hotels. They have a great vibe and a good amount of space. The living room and bar is hip, but not really big enough. Besides that, my only other issue is they don’t have all night room service. Not that I need it most times, but it’s really inconsistent with the Whatever Whenever brand. So that would be my suggestion.
This is one of the few hotels where I will stretch the budget. It’s always worth it. And spending extra money for experience is the highest compliment. Well done!

Sat in the lounge area for an hour before we had to ask again for service. We ordered pricey wine and received it in a water glass. We still haven’t received our order after an additional half hour.
Just as well, the room is terrible. The bathroom has no vent, the shower water is subpar, and it’s open to the room. For the amount I’m paying its really not worth it and I wouldn’t recommend it. The mattresses also sink in. I don’t. I guess I had better expectations. For a «modern» hotel it’s pretty outdated.

Front desk was very nice. Allowed us to check-​in early to let us put our bags down and explore Boston. Room was very clean. Security at night. Downside is that there was a party going on in the lobby and we could hear EDM all the way from our room on the 8^th floor at 1am. Other than that, everything else was perfect.

Cool corner review: interesting design and a great open-​space feel. However, the modern/​edge design makes for a ton of unusable and uncomfortable space. Bathroom is tiny. Depending on the room, the blinds are too high and hard to utilize. We were first in room 427 then switched to 902. Much better room!!! The only bad thing about 902 was the fact that we had two clubs literally outside of our windows, but we were expecting a lively W experience so that wasn’t an issue.
Staff: amazing people! They go above and beyond to make sure all is well.
Food at the W Lounge and room service: delicious!
$ 51 per day parking fee.

It was great. Definitely get what you pay for. Only bad customer service I experienced was when I was trying to check out and since we had spent the night at the club across the st I wasn’t exactly in high fashion mode, just wearing a running outfit and the prissy man behind the counter called over 3 people ahead of me to check out when I was clearly there first. Other than that I had an excellent stay here. But make sure your wallet is full when you get there because if you don’t tip everyone for everything they’ll make sure to make you feel like you don’t deserve to be there.

The W is a nice sleek and attractive hotel. The front desk staff is wonderful. However, the hotel is too busy, too noisy and it’s definitely for the younger crowd. I was awaken at 3am by some other guests who decided to party in the hall ways. I
called the front desk in within 15 minutes the problem was resolved. Like I said, I like the hotel but for me I like a little less busy and more quiet. All of my other favorites were booked so the W was by default

The W Hotel likes to WOW! it’s guests and that’s what they always do for me!
They upgraded my room from a spectacular room to a cool corner suite free of charge!
A few times I arrived on business to provide massage for some guests and they parked my car up front free of charge.
I really love the décor, the jet tubs, Bose radios and the views!
I’ve been blessed and Wow’d during my visits here, I am sure you will be too!

This W does not compare at all to other W hotels I’ve visited. The front desk staff wasn’t very friendly and the hotel itself is not very upscale. Again, I’m comparing this W to others. The San Diego, CA location is awesome as well as the one in Hollywood, CA. are awesome all around.
The rooms are decent enough but WIFI is expensive and I’d appreciate at least one free cup of coffee. You do however get one free water bottle. For the price, I would recommend staying somewhere else.

I recently stayed at the W for three nights. The lobby was very sleek looking and had a very trendy vibe. Coffee and tea were available in the morning and fruit infused water replaced those offerings in the afternoon. There was also a large bowl of green apples, which was a nice touch to grab as a snack to go.
The front desk staff were very helpful and friendly. I loved the Bliss bath products and would stay at this hotel again just to get the little travel sized versions of their shampoo, conditioner, and lotion!
My room was oddly set up, but it was clean and comfortable. The bathroom was really nice. I would stay at this hotel again!

I am huge fan of W Hotels and this location did not disappoint. This hotel is in a brand new building just south of Boston Common, that just a few years ago was a parking lot.
They have a sleek lobby area with a long wall of floor to ceiling glass. There is a great lobby bar, which gets very busy at night. The staff here are great as well. They greeted us warmly when we arrived and got us on the guest list for Tunnel, the lounge club in the basement of the hotel.
Our room was fantastic. I forget what type of room it was, but we had a spacious queen bed and a desk, plus a decent sized bathroom. It was very modern and felt special. I used the gym as well and for a hotel gym it was pretty solid.
The W Boston is fantastic from top to bottom. You can do no wrong by staying here.

W’s role is to serve as a suburbanite’s perfect fantasy of city living.
We came for one night to celebrate our 20^th anniversary. We’d originally booked the «spectacular» room and were upgraded to the «cool corner suite», room 628. Very large space with floor to ceiling windows presenting a vertiginous perspective on the Boston cityscape. The corner is at an acute angle, enhancing the sense of being surrounded by what was outside.
Others have remarked on the superficial trendiness of W’s décor and there’s truth to that. Lots of glittery stuff in our room didn’t work (Bose mini speaker, lighted makeup mirror w no light), and the see through screen between the bed and bathroom is only theoretically cool.
Also on a Friday night be prepared for lots of noise from Stewart st, but isn’t that part of the fantasy of city living?

View — 1 star — view from room 805 is not up to par. Expect more than an alley view for the bucks paid.
Location — 3 stars — close to Chinatown, Downtown, and Harbor attractions.
Room and amenities — 4 stars — free internet and nicely appointed rooms. Beds are comfortable (W Heavenly Beds). Flat screen TV and other modern design highlights.
First time staying at the W in Boston. For a supposedly 4 to 5 star hotel, the doormen and bell boys don’t always seem to be ready with the door or greeting when you are going out or into the building. I sometimes can’t tell the staff apart from the hotel guests.
Trendy décor in rooms reminds me of boutique hotels which are full of facades and less substance. I think I’m more of a Fairmont and Four Seasons type customer.

Had a quick up and back to Boston for a meeting, and the W is both part of my favourite hotel chain and was the closest bed to my meeting. It’s rare when the stars align like this.
Upon arrival early in the afternoon, I was greeted warmly and welcomed to Boston and to my first stay at this property. I had a King Fabulous room booked, and offhandedly asked if there were any suite upgrades available, since I would be checking out early the next morning to fly back to New York. The agent took a quick look, and said — sure, here you go, and enjoy your stay.
Well, that was an understatement, as he was magnanimous enough to provide me a WOW suite. Huge living room, with a Nespresso machine, wet bar, dining table, a geometrically odd but extremely comfortable chair, massive long couch, and even a gorgeous chess set on a table. The bedroom was similarly large, with a massive shower and a separate soaking tub in the adjoining bathroom.
The only thing to cause me to dock a star was a lack of staff communication during an emergency which transpired while I was there. The fire alarm went off while I was in the room, and as I was about to evacuate, someone came over the PA and asked us to shelter in place. I heard the fire doors closing outside my room, and sirens approaching the hotel. He continued to provide updates, letting us know that Boston FD had arrived, and then… nothing. Silence… no updates… no orders to evacuate nor a message that all was clear. I finally called down to the Front Desk and was told «Oh, you should have a message waiting indicator light on your phone to let you know that everything was fine». Really? One more announcement over the intercom to let us know that we weren’t going to die was too much trouble?
All in all though, a sumptuous stay at a superb property. I look forward to going back.