Concentra – Boulder

I’m sick. It’s urgent. And they have me sitting here throwing up for a 2hr wait! Horrible place. Beware. Two hr to 3 hr waits are the norm there. I had problems urinating and couldn’t hold down my water. They accidentally threw away my sample and asked my to drink a bottle of water, which was ridiculous.

never again! so they only staff one doctor here on fridays. :(which means that I waited 4 hours before seeing the physician. The fact they would even be OPEN with only one doctor to a dozen + patients is disappointing. Why even keep the lights on! Why have a dozen exam rooms and ONE physician. The physicina himself was kind and knowledgeable once I finally saw him. But some simple x-​rays for a fractured wrist that should have only taken 10 minutes to an hour cost me much more time an dmoney. THEN, the attending nurse or CNA, appleid gauze directly to my open wound on my knee, after specifically telling her not to do that. I told her I could do it myself but she assured me she would do it right. I spent the next subsequent hours in far more pain than the broken wrist itself peeling off the gauze.

If you value your life, avoid this place on fridays! Dr Richardson is by far the worst doctor I have ever met. I came in with a clear cut case of _​_​_​_​_​with terrible abdominal pain and waited 2 hours to see him while I could hear him taking patients that came in after me one specifically who was there with just joint pain! I TOLD him I thought it was _​_​_​_​_​, and he denied it, even after a ct scan and bloodwork he asked me to get he said he had no clue what it was but it definitely wasnt what I suggested. I was unable to drink fluids and had become dehydrated and he REFUSED to give me IV fluids. When I confronted him about his lack of diagnosis, he said «your diagnosis is abdominal pain». Are you fu**ing kidding me? In SEVERE pain at this point (7 hours later) I went to the ER, and within 30 minutes they told me it was EXACTLY what I thought it was. Dr Richardson cost me $ 500 in visit/​tests, unnecessary radiation, and endangered my life.

I had to go in for a pre-​work physical. I tried calling their number and had no option to make an appointment, so I opted for a walk in. It took 45 minutes of sitting in the waiting room before I saw a doctor. (Also, as a general rule of thumb, country music is an awful choice for waiting room music) Once I saw the doctor, he did my hearing tests, etc, then handed me to the P. T. lady. She was nice and pleasant, but they were ill-​equipped for the physical task my employer wanted them to do with me. (they didn’t have 12″ steps) Because the rooms were full, I had to wait 10 minutes before being seated in an exam room, just to wait another 20 minutes for another doctor to see me. I came in at 10am, and didn’t get out until about 12:30. For a physical, this trip took WAY too long!
Update: As part of my work physical, I found out my paperwork said explicitly to get blood drawn and do a urine analysis, and even though the doctor did my urine analysis, he didn’t bother putting that on the paperwork so now I need to get this done over again. This is completely unacceptable.

Not great, as they misdiagnosed my rash, but they accept my out of state insurance…

Terrible… waited forever when there was no line and paid a co-​pay equivalent to ER. Go to your regular doctor before coming here!

I arrived sans appointment and was given a realistic estimate of my wait time right away. My visit was for a sore throat/​head congestion that has been going on for some time now (as well as a few other symptoms), and the doctor quickly ran a bunch of tests. When they all came back negative, he insisted I go see a specialist, and printed out a list of the ones he recommended. Moral of the story: Although I wasn’t able to be directly helped at Concentra, everyone there was polite, responsive, willing to listen to me (which is hard to find with many doctors, I’ve found), and respectful. Will definitely be going back for any sudden ailments.

I don’t know about other Concentra Centers but I do know that this center is a very good one. I drive 45′ in to get great care and attention. The staff here is truly great. If you need good care, come here — these folks care.

As urgent care goes, these guys were great! I had some complications after a surgery, and my surgeon’s office told me to go to urgent care, so I went here. Dr. Meza listened carefully to the events leading up to me being there, identified the problem, and when he realized they couldn’t treat it, (1) didn’t charge me for the visit and (2) called the ER ahead for me so that I wouldn’t have to wait. Also, my wait was only half an hour. I was really impressed and will go here again.

I came in for a pre-​employment screening. I had no appointment and a huge pile of paperwork.
There was only as short wait and everyone was super helpful. If I had a medical issue and were in the area, I would not hesitate to come here.

Do not go here. My daughter went in with what was diagnosed as a urinary track infection. This was just before closing time on a Friday. First, they didn’t want to see her, but they did. The diagnosis was correct and they prescribed Bactrim. They told her it was sent to the Target pharmacy. She went to the Target pharmacy and they did not have the prescription. Target called Concentra but they had closed and they don’t have an on-​call person. So she waited till the next day and still no prescription. Called Concentra and was told they would immediately call the script in. After one hour later and repeat calls to them and the pharmacy, still no script. Meanwhile, she is in terrible pain, feels awful and treatment is still delayed for more than 12 hours. Medical care by the PA seemed appropriate but no urine culture was done, which is usually standard procedure. Front office staff is unprofessional. This is supposed to be a medical office but front office staff seem more like what you would encounter in a busy fast-​food restaurant. Actually, I take that back, the restaurant staff are more professional.

Such a frustrating experience. They don’t listen to the patients. The insurance companies seem to call the shots.

Don’t waste your time. 3 hours wasted to get in and out to tell me nothing is wrong when actually I self diagnosed myself correctly and had to make another return trip with copay just to get a fucking script.
FUCK THIS PLACE AND ITS MONEY HUNGRY WAYS.

In and out in less than an hour. Not bad if you know what is wrong and you just need the doc to write the script.

I ended up here after a bad experience at Boulder Community Medical Center (see my review) for a broken foot.
The visit to the Concentra Medical Center was a joy. Lauren the woman at the reception was lovely, quoted me a price right away and get me through the paperwork quickly. I only waited for about 20 minutes and then Marco the x-​ray tech came and took me to my room and checked my vitals. He was very friendly.
After my vitals he took me to the x-​ray room to x-​ray my foot. He did three films and I was back in my room waiting for the doctor within 10 minutes. A few minutes later the doctor came in and told me I had a mild fracture of my third metatarsal bone in my foot. The doctor was very friendly too.
I was in and out in about an hour and it cost me $ 190 including the x-​ray, the radiologist, and a doctor visit. They even had a CD of my x-​rays ready for me by the time I left. The place was clean, affordable and efficient and I will definitely go there again the next time I need urgent medical care.

So sum it up, I think they are disorganized, money-​hungry docs who give bad prescriptions
I first discovered this place when my work made me go to treat a minor burn. I immediately notice I had to fill out a ton more paperwork than Boulder Medical Center’s Urgent Care. I went in a waited a bit and got the doctor to see my small blister. She said I had to come back in to make sure everything healed alright! I asked her if she was joking and she said if I didn’t, my workman’s comp wouldn’t cover it. I think Concentra just found a way to charge for another visit. So I came in a week later and wasted 2 hours of my life filling out paperwork and waiting for the doc just to say I was good. They had also totally forgot to check my allergies when they prescribed me some ointment. Im only allergic to one thing and they managed to prescribe me something with it in it.
I went back a month later with an extreme migraine since it was close to my work. Even though I could barely open my eyes they made me fill out sheets and sheets of paperwork and were very un-​sympathetic. The nurse kept on giving me attitude for shutting off the lights in my room since they made my migraine worse. I told the doc all I wanted to do was sleep, so he prescribed me a barbiturate that also contained caffeine. What an idiot. Yeah I get it, caffeine is supposed to help migraines, but its a bad idea for sleep and patients with anxiety.
I immediately called to change the script, but didn’t get a call back till the next day and the lady explained I would have to come in again and pay another copay. What BS!

If you go to Concentra, see if you can get in with any doctor other than Dr. Orgel. Perhaps your experience will be better than the waste of time I had. First of all, Dr. Orgel acted like he didn’t believe me when I came in with a work-​related back injury. Then they gave me x-​ray after x-​ray, until they couldn’t give me any more x-​rays due to radiation concerns, because they couldn’t get a good image with their old machine. Later I learned that if they had just asked me to come back in a week, they could have given me just one x-​ray with their new digital machine. The physical therapist, Kevin Riedel, is good, but what really alleviated my pain was massage. I had to pay for that out-​of-​pocket because apparently Dr. Orgel doesn’t believe in «that sort of thing,» as he put it.
Concentra’s new facility next to Sports Authority is very fancy and they are trying hard to be really customer-​friendly and inviting… except for Dr. Orgel, who apparently thinks he knows a person’s pain better than they do.