Mattress Firm Village Boulder Shopping Center

Stearns and Foster is supposed to be one of the top mattresses you can buy. But 4 years ago, we bought one for our guest bedroom and it has been slept on approximately 100 — 150 times. The mattress now sags no badly in the center that it is really uncomfortable for one person, and terribly uncomfortable for two. The manager of the store told me to file for a Warranty. It took over 10 weeks for them to determine that they would not do anything about the sagging. They said it was normal wear and tear! Really! Since when does a top of the line mattress need to be replaced in 4 short years of just slight use? I intend to fight this with the Store Manager, and at least file consumer protection complaints. Be WARNED!!!

Ben was so helpful and knowledgeable. We were in and out of the store quickly and took advantage of 0% financing enabling us to upgrade to a slightly better queen set. Honest, Ben made our experience enjoyable and efficient.

Great service! Ben and Zane are great! We got a pillowtop and are very pleased!
Yay!!!

Didnt end up buying a bed there because the one i wanted wasnt in stock, but Ben did a great job showing me around and explaining everything. i’d send someone here to buy a bed for sure though

Made the awkward and long process of mattress shopping much more enjoyable. Great customer service from Martin! Answered all our questions and got us a great deal!

Can’t say enough great things about this place! Sarah was wonderful (Give this girl a raise!)! She gave us a great price and I’m very pleased with the purchase! Would definitely recommend and buy from here again.

Fantastic customer service, and knowledgable salesmen. My wife and I really only had an inkling of the kind of bed we wanted before we showed up, and Marty helped us narrow down the model that was just right. Beyond that, the fact that he was able to set up delivery of the new mattress and disposal of our old one for only $ 59 was awesome.

Had an issue but these guys made it right. I appreciate that very much!

Shane was very helpful helping us pick out a new mattress. We went in with no idea what kind of mattress we wanted so he helped us pick a firmness level before we even starting looks for a mattress in the showroom. He then showed us multiple options that we might like. Once we settled on our two favorite mattresses he did everything he could to give us an AMAZING deal! We decided to shop around a bit more since this was our first stop but a few hours later we returned to purchase from Shane. There was no need to shop around, Matress Firm by far had the best selection and the best prices. Shane was very helpful and we would HIGHLY recommend buying your next matress from him.

FABULOUS store, and EXCELLENT customer service from Ben Jantzen and Shane! Not only did these guys help me find the perfect mattress, they were also so kind to my 7-​year-​old son! My son wanted to draw a picture, so they let him sit at their desk and gave him paper, a pen, and a highlighter. He drew a picture of himself sleeping on one of their mattresses, and now the picture is hanging in the store! That’s what I call going above and beyond to help a customer and be kind. And I am delighted with my new mattress. Thanks so much Ben and Shane for your wonderful, expert help!

I received the best service today from Marty! He was exceptionally polite and informed.

Fantastic customer service! Very friendly and helpful staff. Shane was extremely knowledgable and enthusiastic when assisting in my mattress selection. Thanks for making it a wonderful experience!

Definitely the best place to go when you’re in the market for a new bed! I was a bit gun-​shy, having recently had a bad experience in Denver, and was looking to exchange my mattress. Marty was happy to not only help with the exchange, but to spend the next 2 ½ hours talking through my concerns, telling me about the different options, and helping to find me the best mattress possible. When I still couldn’t decide, he had no problem with me kicking off my shoes, carrying a pillow under my arm, and spending as long as I needed walking between the beds and testing them out. I think if I had been a few hours later in the day, I may have convinced them to let me stay the night!
Overall, it was the best experience I’ve had to date shopping for a mattress. Marty definitely understands the commitment, and works with you and your budget to find the best fit for you, no matter how long that takes. There’s no ulterior motives with his suggestions, he just wants to see you get a good nights sleep on the bed that’s right for you. I would recommend this place to anyone who’s ready for a new bed, and definitely won’t be going anywhere else ever again myself.
My new bed was delivered yesterday, and it’s already making all the difference! I really can’t thank you guys enough for being so amazing!

I had a great experience buying a mattress for my spare bedroom. Very easy, pleasant, and professional.

I just moved here to Boulder, and was lured in by the Black Friday sale. However, you don’t need a doorbuster sale to feel the need to come in here.
Marty was the one who helped me, and he was awesome! A very down-​to-​earth guy, easy to talk to. I had no idea how to describe what I wanted, but he understood my jumble of words and picked out the perfect mattress for me. We went through a few, and he knew I was budget conscious, so we slowly went up the price range until I could find a mattress that both suited my needs without going over my budget.
We had a genuine conversation, joked around with another employee, and it was a very pleasant experience. No sleaziness, no feelings of being tricked into spending a fortune. I came in over a week later to pick up my bed frame, and I was greeted by Marty saying, «Hey, I know you!» and promptly remembered all the details of our conversation from the previous week.
I highly recommended Mattress Firm!

Marty helped us select an adjustable base for an existing mattress and headboard. He was extremely helpful. Delivery was two days later and on time. Fantastic customer service!

BEST CUSTOMER EXPERIENCE EVER! My wife and I had received HORRIBLE customer service from Denver Mattress (see post on Unilocal) and we had just cancelled our order with their store manager. We had to find a mattress for our daughter who had just moved into her first apartment. We drove down the street, and within 40 minutes… we not only found a BETTER mattress at a LOWER cost, but that also included delivery and set up in my daughter’s apartment.
THANK YOU to the wonderful sales manager and team for their outstanding service.

I recently needed to get my daughter a new bed and visited all of the local mattress places. I went into this store multiple times and the manager was very helpful each time. My experience at the other stores was rather underwhelming, and I even had one salesman approach me with bare feet at Verlo. I appreciated the relaxed experience and well kept store. They have a wonderful selection of mattresses and I was able to call in my order and pick the bed up the same day.

Well, I’d been sleeping on a futon mattress for over two years, and since my shoulder has 2 plates and 8 screws (I’m also a side sleeper), I figured it was time to invest in a real bed, now that I know I’ll be in Colorado for a while…
These past couple of weekends, I started doing my research at various stores. Whaddya know, Groupon e-​mails me a discount from Mattress Firm at the PERFECT time, for exactly what I need, when I needed it! I figured I’ll give this place a shot if it meant I could save some big money courtesy of Groupon.
I came in here, and they were very honest, willing to show me around, and did a great job working within my budget. They also didn’t pressure me to go overboard either, unlike some of their competitors, so kudos to Mattress Firm. I guess I came in at the perfect time, because they were already having a huge clearance for $ 200 off their mattresses («our biggest sale ever!» haha). Apply Groupon discount, and VOILA! On top of that, I also got a $ 20 discount because the box spring is a lighter color than the mattress (whatever, it’s covered w/​a boxspring anyway) — SCORE! Half priced delivery and frame also helped with the purchase.
Sadly, I’ve found that about 7 out of 10 businesses in Boulder think it’s completely OK to treat their customers like crap, since they figure their shit will be bought regardless of their behavior. However, Mattress Firm definitely gets a very high score for professional etiquette and ethical morale. And yes, I am so happy about my new bed! It got delivered the next day (and on a Sunday!), and the delivery men were very prompt about coming on time (they had actually called me a couple hours earlier in the day to see if they could come over then and there, but unfortunately I had to decline since I was running errands). While there was a slight miscommunication regarding free haul-​a-​way, the movers came in and I had a brand new bed set up less than 15 minutes later. Thanks so much, Matt! :)