The Cheesecake Factory

Simply put, avoid this location.
Though their hours are posted as being open until 11:00 PM, I visited the location at 10:20 PM on a recent Monday and was told they were closed «because we were real slow tonight.»
If you’re going to run your restaurant that way, advertise hours of «”till Close» instead.
Now I know that I would need to call ahead to check how busy the restaurant was any time I wanted to visit after peak hours, which is more hassle than I want to deal with.
Instead I will visit a different location or a restaurant that actually adheres to their posted hours.
If you’re interested in The Cheesecake Factory, I’d recommend their Park Meadows location instead, which has always been absolutely wonderful in service and food quality and seems to actively care about their customers.

I just had a little kid open the door for me and I asked where his parents were. He took me right to them and they were playing with another kiddo. I gave little kid #1 $ 1… Good job kid and parents!!! Have faith

I have eaten here for many years. I am sorry to say that it is on the decline. The staff used to be awesome… polite and helpful. Now it is a new bunch of employees, many of whom act as if they could care less. The last time I ate here was in November. The waiter was nice but couldn’t seem to figure out the bills for the tables in front of us, forgot my salad dressing and did not check to see if we needed anything. In retrospect, I wish I had not asked for dressing because I had food poisoning four hours after eating there. When I called the manager several days later he acted like he didn’t believe me. I told him the dressing was not cold and that I thought it was the culprit, he didn’t even offer to refund my money or give me a gift card (not that I plan to eat there anymore!)

We usually love Cheesecake Factory however this one isn’t the best! Being a big chain they ran out of most of the stuff on the menu. Their cheesecakes are frozen. We ordered evenlys pasta and the first time they brought out it had chunks of PLASTIC. After returning it we received the worst pasta ever. The pasta was uncooked and bland.

Delicious! Love their food… their cheesecake is of course great too. But, it really is good food for a chain.

Matthew and the bakery were very nice. Mitch and mike were very helpful and swift on their feet ;)
SO WORTH IT!!! Yummy

This review is exclusive to their catering. We had a prior catering option fall through the day of a company lunch that day so I contacted Cheesecake Factory to see if they could help. While they were able to come through for us last minute, I was not happy with the food brought to us:
The person I spoke to that morning made recommendations based on the number of people we have so I ordered food based on those recommendations. We could’ve gone with an order ½ the size and it still would’ve been more than enough. I realize the portion sizes at CF are HUGE, but this was so over the top and it was a big inconvenience on what to do with the food afterwards.
We ordered basic pasta + salads. The pastas were so over-​salted, which prevented people from wanting the second/​third helpings that I desperately needed to get rid of. The salads were fine and of course the bread was amazing (that and the fact that they could help us out last minute are the only reason for the star).
We regularly order food from businesses on Pearl St for employee meals. Cheesecake Factory will not be a location we order from again.

Sat outside in the pearl st mall. Great food good service. Loved sitting outside to people watch. The service outside was unusually good, as it usually feels like the forgotten section in a lot of places. It wasn’t so here.

Returned to TCF to sit on the patio-​café which has one of the better venues for people-​watching on Pearl Street and took my own advice: just order cheesecake. This time the service was AMAZING. Our waitress, Mary, was extraordinarily attentive, and seemed genuinely concerned about our welfare as humans, not only as guests. TCF should clone this girl.

Came in on a Thursday night at 9 pm the wait was twenty minutes. They sat us down and offered us bread and we waited for 25 minutes for bread. A table came in ten minutes behind us and they got bread even though they only ordered cheesecake and waters. The manager came out around 9:40 and tell us that they ran out of bread 30 minutes ago and I told him the table who sat down after Us got bread and he looked baffled that his lie was not valid. It was ridiculous. We got waiters who were too busy attending to other tables to even say anything or bring refills. I never complain and never write these but this was infuriating.

Just visited tonight for an early dinner with the family. First, let’s state the obvious — this is a huge chain that serves a ton of people, so this is not a gourmet stop. However, there are a couple places where I think CF should get credit. First, this chain is incredibly consistent — hadn’t been in years, and never to this location, but I ordered some old favorites and they were just as I remembered. Secondly, for the amount of food you get, the price is really decent.
That said, their food is prepared pretty heavily and can be too rich — I usually opt for a salad for that reason. Their luau salad is my favorite (rec dressing on the side), but I’ve enjoyed all the ones I’ve tried. Also, their avocado egg rolls are delicious, no getting around that. Some other favorites I remember are the stuffed chicken tortillas and cashew chicken. Their cheesecake can definitely be too rich/​sweet. Tonight we tried the lemon raspberry, which was fairly light and rather tart — a nice change.
We were seated quickly by a friendly hostess, and the service was just fine. All in all, I’d go back again, especially if I needed a larger venue or was with picky eaters — there are so many options!

Today I did the small plates of dynamite shrimp & crab cake rolls — tied to a side salad which was HUGE!!! Great 1000 island dressing! Go heavy…

Very bad service and food is normal.
Do not order any fish they are all frozen.

This is my very first one star review. When I started doing Unilocal reviews I vowed to myself that I would not rate a business one star. The reason behind my thinking is I truly believe a bad review hurts a business; that is if the business serves its customers. The Cheesecake Factory did not even serve my party.
The incidence occur earlier this evening when my family went out in celebration for my niece’s graduation. Since we knew that so many of us were to attend dinner we made a reservation two weeks prior for a large party of 25 at 6pm. Part of the party arrived tremendously earlier to dinner and others trickled in before the reservation time. Overall, we were all there before six. Ten after six, we were told by the manager that they were waiting to set-​up our table because the party before us were still lingering around. We were also given the option to split our group into two for faster service, but we opted out because we wanted to celebrate this special occasion together as a family.
Time passed by and we still were not seated. We asked the front what was going on and was told we did not have a reservation. We were simply put on the waiting list. Meaning that we had to wait for the next available seatings. However, here’s the kicker, Cheesecake Factory had called the day before to confirm our reservation. After the initial explanation of the delay in our table, we sat around for another forty-​five minute to be told that we did not have a reservation and we had to wait longer to be seated. That is simply ridiculous and I felt awful for my niece. She absolutely loves this place and it was her choice to dine here.
Luckily, we called a place near by and they were happy to take all of us in with such short notice. This location puts a bad taste in my mouth.

This is by far one of the worst places in Boulder to eat. First and foremost, the servers here are racist. This isn’t just speculation, I heard this from a 4 – 5 people who work there. They would constantly make fun of different races and say certain races of people didn’t tip them well. Such as, «black and Mexican people never leave good tips.» Mind you the servers here can make $ 300 dollars a night, but they STILL complain. After knowing the people who work here, do yourself a favor and never eat here. These people don’t deserve your money. The male servers are also incredibly sexist and are the type of people to spit in your food. This is not a good place to take your family. Plus, there’s so many local businesses in Boulder that really go for quality. This place is just a crappy chain that banks off ignorance of people coming to Boulder who don’t know any better places to eat.
Oh, and if you go for the cheesecake, remember NONE of the cheesecake is made at the restaurant, they ship it all in FROZEN. If the cheesecake is your favorite, get a slice at take-​out without tipping. If you go here please know a large amount of workers here are just drug-​binging alcoholics that make fun of customers behind their back, especially the servers. This is coming from someone who knew several of the workers.

I’m updating my last review based on a recent experience with the service at CF. My previous review regarding the food still stands, so please take a look at it for that aspect.
We’d always had good service at this CF, but our most recent experience was fairly terrible. We visited around 4:30pm on Friday, February 6. The place was mostly empty, but there was no hostess at the front. We waited a few minutes. The manager (I believe) finally walked by and helped us. (We appreciated that, because some managers at some places think they are too good to fill in at lesser positions.) We took a seat in the bar area.
Our server came by fairly quickly, and though she seemed frazzled and scatter-​brained, she was also pleasant. We ordered two cocktails. After we did, she made an odd little comment. «I’ll probably end up making them,» she said. But we didn’t pay much attention to that. Then we waited. And waited. No drinks. Usually, at this CF, drinks arrive quickly. We could see the bartender behind the bar. A white guy with closely cropped hair and a bushy beard. But he wasn’t making drinks. He was rummaging around under the bar, over and over again.
So, there Sweetie and I were, talking. Music was playing quite loudly. We were sitting as far from the bar itself as possible (on the south side), when, through the noise and distance and over our conversation, we heard the bartender loudly say, «F**k this s**t.» Wow, okay. The table next to us, containing about 12 Muslim women and little girls in hijabs, all stopped talking and turned to look. The bartender was crashing and banging things behind the bar, pulling things out from underneath, slamming them around. Nice. Then, again very loudly, he said, «F**k happy hour.» Even nicer. And he just kept rattling and slamming and banging things.
Needless to say, the entire atmosphere was very unpleasant at that point. Not a nice relaxing Friday anymore. Finally, we could see the bartender making our drinks. But he was clearly royally pissed off, making the drinks with no care. That became even clearer when the drinks arrived. The mint leaves in my mojito hadn’t been muddled, just thrown in as an afterthought, so the resulting concoction had no mint flavor. The entire drink tasted like nothing but simple syrup– extremely sweet with no flavor of any kind. I tried muddling the mint with my straw, but that didn’t help much. I’ve never sent back a drink before, anywhere, but I sent this one back.
We had already ordered food. When it arrived, we ate a little of it, but soon had the rest packaged to go. We just wanted to get out of there as quickly as possible. We paid and scurried away, glad to be the f**k away from there!

The only reason you’d eat at Cheesecake Factory is for their namesake of cheesecake. Their menu food is subpar and nothing to brag about.

So I’m probably one of the few visitors to Boulder that dared to eat at a chain restaurant while visiting such a gastronomically rich city, but I did. And I did it more than once hoping that each time it would get better. And it didn’t.
I’m not going to write a long review because I would be merely regurgitating what other reviews are saying. I will simply reiterate that service is spotty. There are either too many or too few waiters. You either get a genuinely nice waiter or someone that just «wants to do their job» and nothing more. I went there went it was busy and I waited, I went when it wasn’t busy and I waited the same amount of time.

WORST SERVICE SINCE MOVING TO COLORADO
Went here a week ago. I would love to list the pros. But I have none. So here are the cons.
#1
Arrived, the hostess didnt even greet us. We had to get her attention. She looked like she just rolled out of bed. Wearing dirty black leggings, a spaghetti strap shirt with her bra strap exposed, two different colored socks (pink and blue WTF?), and casual sneakers. Is there even a dress code here?
#2
Asked for a booth and was looked at like it could not be done then after insisting she the hostess sighed and sat us there.
#3
Waited over 10 minutes just to see our server. Ordered everything at once to make things quicker. Wings, Salmon, and A burger Medium. Wings took 30 minutes just to arrive.
#4
Food arrived 30 minutes after the wings. The medium burger was well done. After i cut it open to show the server it was completely over cooked. He said, «That looks pretty medium.» (Are you kidding me? You say you are sorry for the mistake, take the food away, and make sure you get it re fired.)
#5
Instead of getting to it. He sets the burger down next to the POS and decides not to re ring it but to go to another booth and talk to another guest for 8 minutes. I was dumbfounded. I finally had to tell him to re fire it and put it in a box to go.
It came out 15 to 20 minutes later and the whole time we were never approached by the server or the manager about the issue. It took us over an hour and a half to get our food and for one of us to have our meal. A ticket time for lunch should only be from 12 to 14 minutes. Its just so odd. It seems like the place was being run by people who were there to just collect a check and go home. No passion, no desire to show their guests a good time. Nothing. Needless to say we will not be going back there. I can only hope this keeps some people from experiencing what we did.

I love the cheesecake factory, but this location is terrible. When it first opened in Boulder, I was excited, and went there somewhat regularly. I went today for the first time in a long time, and everything about the experience was awful. The service was slow. The food came out completely wrong. The server didn’t «make it right» in a way that is super annoying when you are paying $ 17 for a salad it comes out missing Half the ingredients that are listed on the menu.
For two people, no appetizers, no dessert, drinking water, the bill comes to $ 50 with tax and tip.
There is way better value, service, and food on Pearl Street. Sad to say this was my last visit