Best Pie

Ordered a Strawberry rubarb pie for my boyfriend and the person I spoke to on the phone was very friendly just picked it up and it looks beautiful. This is a great small business to visit you should definitely check them out.

My experience was quite pleasant. He was pleasant over the phone and in person. I did mention the horrible reviews about his customer service and he chuckled and said ma’am some ppl are just crazy. But he was great. Now let me get to tasting my pies

This is my first time going to this shop and I have to say, I didn’t feel it was the best it could be! The owner seemed to me that he was annoyed by the time it took me to make a decision. (And I’m the only one in the shop). Then, when I wish to pay with a credit card, proceeds to ask if I have a debit card because he didn’t want to pay the extra fees! WTF! then the last note, tells me to bring cash next time!
Well, this is one person that will never come there again!

Best Pie… WORST CUSTOMER SERVICE! I have patronized this business a few times and my family likes the pies. However, I have witnessed and experienced the rudeness of the owner/​baker himself. He speaks to the customers as if he is doing them a favor. His very nasty attitude has completely turned me off from this place. The owner needs to realize that consumers have a choice as to where they spend their money, and that a change in his attitude towards the customers can boost his business, but it can also hurt it. I believe in patronizing local small businesses, however this is one place that I will no longer spend my money.

TERRIBLE CUSTOMER SERVICE — STAY FAR AWAY!
I needed a pie for 12/​27, so they did not need to have it prepared until after Christmas. I was trying to see if they carried a specific uncommon type of pie. I live an hour away, so I didn’t have the luxury of making a trip there because they weren’t responding to my voicemails or emails.
¹²⁄₁₉ — Called during business hours and no one answered
¹²⁄₁₉ — Emailed using the email address on their website — no response
¹²⁄₂₃ — Called and left voice mail — no response
¹²⁄₂₃ — Emailed again using the email address on their website — no response
¹²⁄₂₄ — Called and left voice mail — no response
¹²⁄₂₇ — They finally answered my call. Here’s a nearly word for word recap of the conversation:
BP (Best Pie) — Best Pies
Me — Hi, do you carry mince pies without meat?
BP — No.
Me — Okay, I just wanted to (CLICK — he hung up)
I called back right away, as I wanted to let them know that I had been trying to contact for two weeks
BP — Best Pies
Me — I called just a minute ago about the mince pies?
BP — Yeah
Me — I just wanted to let you know that I’ve been trying to contact you for a couple of weeks, sending two emails and leaving three voicemails. (I was really polite here, so I was shocked by his response)
BP — What’s your point? (Honest to God, he said this)
Me — Well, I think it’s poor customer service. (Still, calmly)
BP — Well, you’re not a customer. CLICK. (I’m not even exaggerating. He literally said this to me).
Disgusting. I was a potential customer, but you’re right, I’m not a customer, and now never will be.

I was waiting in line to buy a couple of pies for Thanksgiving. Everyone in front of me was being treated terribly. I walked out. Bottom line, and I know people, he does not care what anyone thinks about his attitude. Personally, I hope he goes out of business.
He is not a racist, he is an equal opportunity offender.
He must have mommy issues.
If I’m paying $ 25 for a friggin pie, a simple smile or hello would be sufficient. Not going to happen with this douche bag.

3 visits into my Best pie experience and I’ve had 3 different experiences with the pies. Unlike others, I’ve had fine experiences with the customer service. I like the older gentleman owner!
As for the pies:
This August (2015) I had a peach pie that was heavenly. Everything was right about it: the crust was flaky and perfect, the peaches were at the pinnacle of ripeness and there were lots of them, and the top was dusted with just enough sugar to make the crust sweet but not overly so. It was a substantial pie, and I felt like it warranted the $ 27 price.
In September I went in and got a plain apple pie. My neighbor and I shared it and agreed that it was a really generic apple pie. Not bad, just not memorable. Like, usually I’m tempted to eat a second piece of pie, but this time I was like, «I guess I’ll finish this piece…» It wasn’t nearly as heavy as the peach pie and the apple filling was on the bland side. I felt sad that I could have gotten a more flavorful pie at Costco for much less, but I value the fact that Best Pie probably uses better ingredients (ever read the label on Costco deli goods? Ugh.) and is a local black-​owned small business. So… I was torn.
The most recent pie was a November buy. A cranberry pear pie. In theory, this should have been a delightful combination. But there is so much sugar in this pie! I don’t just mean it’s kinda sugary– it’s actually hard to swallow a big bite unless you crunch through what I imagine is a tablespoon of sugar in each bite. The pear is still crunchy, so maybe it didn’t get baked long enough for the sugar to melt and caramelize with the fruits? But I can hardly eat this thing. The pear and cranberry is a good combo, but the execution is a sugar-​laden mess! So for $ 30 I was not satisfied.
So, I’d give 2 stars for the second and third pies, but 4.5 stars for the first. So, 3 stars overall is the balance of it, but I’ll be more aware of what I order.

I’ll never know if the pies are good since the attitude of the owner is dismal! I called to order two pies for pickup the next day. One is out of season. Cool, I get that but that’s on the website. So, I didn’t make it up from no where. But said it like I should know better. The other in stock. Asked my name… This is where we have a problem. As you can see my name isn’t a name you see everywhere so I began to spell it. He cut me off saying he doesn’t need it because he’s not the DMV or the IRS. He’ll just use ebonics. What? My name is not ebonics. It is Arabic and don’t like being referred to as though I’m some ghetto slang. I said to him it’s my name and I’d appreciate if he’d use it or my nickname of Meme. He cut me off and asked what time for pickup… So he made it very clear I’m whomever he feels like I am. You’re right and that’s not your customer.

I’ve had their pies and they are good. I’ll give them that… But that’s it. I went to Best Pie in an attempt to order half a dozen pies for a Halloween event coming up. Unfortunately, that didn’t happen. As we (myself and wife) approached, we wanted to introduce ourselves from where we were and what we wanted to do (order 6 pies). First and foremost, owner refused to shake hand and responded with «you’re dirty, I’m baking» but you weren’t you just got done touching $ 60 in cash from the previous customer, but whatever… we then proceeded to begin to tell him where we were from and what we wanted to order. No exaggeration, we couldn’t even finish one sentence before he interrupted us and said no, not interested and turned his back…
We decided he didn’t want deal with us, so we left, never completed our order and probably won’t ever go back…

The caramel apple pie is the best. I would get it all the time if it wasn’t the most expensive pie I’ve ever purchased. I’ll have to save this for special occasions.

I’m giving this guy 4 STARS though he was hasty and slightly rude to me. BUT the whole John Witherspoon bit thing he does I can appreciate… you got to COORDINATE the blueberry with the apple cinnamon pies!!!
They are reasonable priced and very fresh I am sure but JW has to work on his customer services skillz and he be ai right. :)
PEOPLE should go for the pies and a free SHOW!!!

I find myself rather torn with writing this review. Granted, the pie I purchased was really good and on a normal day, I could potentially see myself ordering from here again, but the customer service left a bad taste in my mouth. I tried to give this business the benefit of the doubt, since it’s owned by an older married couple and I’m a lover of pies. Perhaps it’s because I was raised to respect my elders or perhaps I appreciate black owned businesses, but I can’t condone being treated like a bother, when you’re patronizing a business.
After reading the reviews for Best Pie, I prepared myself for the worst, when it came to customer service. I called the Thursday before the 4^th of July. I wanted a pie to enjoy for the festivities that Saturday. The gentleman that answered the phone was rather abrupt and to the point. I asked if it would be too late to place an order so close to the pick up date, his response was, «I’ll do the question asking, you just tell me what you want!» This comment made me giggle a bit, because it was uncalled for and totally unexpected. I apparently didn’t prepare myself enough. I then was torn between ordering the apple pie or the caramel apple pie, so I asked him for his opinion. Clearly I’m glutton for punishment because he then said, «look, I bake the pies, I don’t eat them!» Lol! I’m an easy and care free person, so I didn’t take any of his comments too seriously, but the fact that several people have written Unilocal reviews about BP has complained about the customer service, is a major red flag!
I decided on the caramel apple pie and when I picked it up, the same gentleman was just as unpleasant in person as he was over the phone. I had the nerve to ask if they accepted a certain credit card, why did I do that, because he said, «Debit!» I asked him to repeat himself and he said, «DEBIT» again. SIGH! When I find myself in these situations, my motto is to kill em’ with kindness, but when I’m paying my hard earned money on your product, seems that it should be the other way around. The pie was really good, but I was a bit frustrated with the topping/​crust. It contained oats and it was incredibly crumbly, almost like a cobbler. We couldn’t even cut it like a normal pie, because it crumbled up so much. It had a wonderful flavor and the apples to crust ratio was perfect, but it wasn’t anything that knocked my socks off.
Was it the best pie I’ve ever eaten? No, but it was really good. Would I give this place another try? I can’t say that I will. If I’m going to pay $ 27 for a pie, I would appreciate better customer service and to be treated like a valued customer, not a bother.

Ok, the pies are that good that I decided to go back… I’ve been back a few times since my last review and have been satisfied with the service and the great tasting pies.

WARNING!!!
Eating pie from Best Pie will ruin all other pies for you! I’m glad I live in Bowie and we can stop by whenever we want. I feel sorry for the people who have to drive in from Virginia.
My family loves the three-​berry pie, but we try to experiment as well. We haven’t tried a pie that was anything less than spectacular. Picked up a three-​berry and a peanut butter and chocolate cream pie for Pi Day today. This is not cheap by any stretch, but in this case, you get what you pay for!
Gotta talk about the crust. Before Best Pie, I would never eat the crust. As far as I was concerned, it was just there to hold the pie filling in. Not anymore. This is the best, flakiest crust!
This is a nice, local business. The owners clearly love pie, and the results are wonderful.

I came in to buy an apple pie and a few red velvet cupcakes. The cupcakes were disappointing… granted it’s a pie shop, but I was still surprised at the dryness of them. Also I thought red velvet always use cream cheese frosting. This was def lacking. The apple pie was just okay. As pricey as these pies are I would have expected an exceptional pie. Finally, the baker had zero personality. I literally stared at him while checking out for a good solid 2 minutes to see if he’d at least slightly smile. I’m guessing I could’ve been waiting all day and it never would have come. Maybe they could hire a part-​time cheerful cashier… it would make a world of difference.

Three words. Caramel. Apple. Pie.
Seriously, it’s so good u would smack a newborn baby. Or your mama. Or both. In the face.
It’s so good that if someone dared you to go streaking down the street for a slice, you wouldn’t think twice.
It’s so good that you can ignore the inept social skills of the husband/​wife duo who own this little shop and create the magic deliciousness.
It’s so good that I order my pies ahead of time, make sure I come in there with cash, pay, and leave right away so that I’m not stuck in awkward conversation with the husband-​half of the duo.
It’s so good, I’m not even a pie person and I’m writing this review on Unilocal.
If you do nothing else while in the Bowie area, just pick up a caramel apple pie from this unassuming place. I promise you that you wont be disappointed.

I went in this afternoon after hearing that this person makes good pies. However, from the beginning he had a nasty attitude. A total jerk. I asked how long in advance he would need for a big order but couldn’t answer the question because he was so hell. bent on thinking I was playing a mind game. Told him God bless, I will pray for him and I will get pies elsewhere… whether he makes the best or not. Smh. He gave too much drama over pies. I’m like dude, «you can’t be that serious over butter and flour.» I’m all for respecting people and their business but geez. Then ranted about how he makes the best pies. That may be all well and good but disrespect is something I don’t tolerate. Bake a cookie and eat it.

I love this husband/​wife team.
The apple pie literally tastes like she’s slicing apples from their farm in the back. As if you went to grandmas kitchen and pulled up a chair with a Glass of milk… they know their way around some pies!
I’ve had apple, pumpkin, berry, and pecan pies all baked to perfection.
I also ordered a dozen red velvet cupcakes for my daughters birthday which did not disappoint!
We’re coming for Thanksgiving pumpkin…
*at the end of a deadend road… keep your eyes out

Went here with my mom one day on a recommendation from a family friend. I’m not a pie person at all so I wasn’t expecting much. My mom bought the apple pie.
The pie was amazing! Best pie I’ve ever had. The pie was fresh and warm and the owner told us to wait an hour before eating it so it could settle. The pie was a hit.
Location, location, location. The only reason I am not giving it 5 stars is because of where it is located. It is literally in the middle of nowhere Bowie. Off of Annapolis Rd and near Church Rd. You could pass it and not know that it is there. Otherwise go there! It’s worth the price.

Scratch made apple pie. The apples taste hand cut.
Great crust. They are either using manteca or shortening in the crust. Very flaky and delicious.

I marked off a star due to the high price. $ 26.00 for an apple pie makes me ask the question: «Is this worth 3 Mrs. Smith’s Pie’s I can take home and bake?». The answer is maybe. While a Mrs. Smith Pie is pretty great, what set’s Best Pie apart is that it doesn’t have a mass produced flavor and texture.
I believe pricing should follow the Robert Irvine model that for a restaurant, food cost multiplied by 3 produces a fair price, but it is had to believe a scratch apple pie cost $ 8.50 in food cost. I’m pretty positive I can make one for less than that.
Food cost for a fresh berry pie would produce a much higher food cost than a regular apple pie but the pricing is the same…
Next time I’ll try something different. I will be back.