Apple Store

The store manager (Mike) called me after taking the apple survey, made an appointment for me and brought me in ASAP to look at the phone. Turns out it wasn’t an easy fix, so they switched out the phone

Every time I go there, I feel ignored, not acknowledged and rushed. The last time I went there was to buy a ipad Pro. I told the «genius» that I was planning on buying an ipad pro, but first I had a few questions. He told me that he would get someone to help me. Someone came and asked me what I needed to know. He looked very disinterested in my questions. He kept looking over my head. I felt as if I was didn’t exist. Here I am a potential buyer who is willing to spend close to 2 thousands dollars, feeling ignored by someone who is supposed to do everything to help me decide to buy. The worst is that when I asked him how I could transfer data from my old MacBook Pro to the ipad he replied drily and condescendingly: «It’s because you can’t» So asked him: «How can I then transfer my documents?» He said: «Use the Cloud or send yourself emails» When he was having the conversation with me, he seemed distracted, ready to be over with my questions and God knows that I only asked him 2 or 3 questions. That’s when I decided that I would not buy from them. I went online and chatted with the Apple help on the online Apple store, she answered all my questions, and it appeared that I could easily transfer all my docs using the cable. She was shocked that he was not able to answer my questions. So not only he offered no help at all, he even misled me into believing that I couldn’t transfer my documents and files from the old computer to the new ipad. I really suggest that Apple train their «geniuses» more effectively, and more importantly, teach them customer service skills because so far at that Apple store in South Shore Plaza, I only saw mediocrity and bad customer service skills. Very disappointed!

These folks hooked it up for me. My computer had crashed right before I was going to present and the file was only on this computer. They squeezed me in and hooked it up right away.
Thank you Braintree Apple peeps. I appreciate it. :D

By far the worst Apple Store when it comes to anything besides buying a brand new product. It may come across like they have plenty of help but the 15 employees standing around must just be there as props? I went in today to get something looked at on my MacBook. Knowing I didn’t have an appointment I expected a wait. The man at the front told me I did need an appointment and that it would be about three hours but once they text me to head to the store. I specifically asked how long I had to make the appointment and he informed me I had 15 minutes to get there. As soon as I got the text message I rushed back to the store. Upon arrival I was told that my appointment was actually not for another hour. When I tried to explain that I got the text message and what the previous employee told me, my first time here today, the girl was quick to brush me off and with out saying it told me «oh well». This is not the first time that I have faced customer service issues in this store. The lack of knowledge and professionalism from the employees absolutely ridiculous.

One of the worst Apple Stores in the Boston area in regards to their customer service with the Specialists. Working with their geniuses is average compared to other Apple Stores. They don’t hide their negative attitude and their disdain towards customers. Living in MA you’re probably used to this attitude, but that sad thing is that they were so much better than Best Buy, now they are worse. The philosophy of Apple was that you couldn’t teach people to be nice, emphatic, and friendly, but you could teach them tech knowledge. In the past they would hire people with customer friendly attributes and figure they could teach them the tech knowledge. Well, the Apple vetting process must be very lax and non-​functioning as you get unfriendly, unwilling to help Specialists (customer service reps) all the time, unless the Specialist happens to be an old-​timer. At one time the experience of going into an Apple Store was utterly superior to anything in America, now it’s like any other retail store in America. Perhaps even worse, because the Specialists get quickly burnt out since the stores are so busy.
The geniuses aren’t too bad though. First and foremost you need geniuses who know their tech, so people skills tack a back seat, but even with that reality the geniuses are average compared to other Apple Stores.
Go to other Apple Stores if it’s convenient, the customer service experience compared to other Apple Stores in the area is the worst. If you’re comparing the experience to the past during the mid 2000s, during the heyday of the Apple Store experience, you will cry! In the mid 2000s I’d look forward to setting into an Apple Store just to check things out. Now, I try to avoid the place.

Going to apple stores is not something I enjoy to do. I made the mistake of updating the data on my iPad. After doing so, I was no longer able to upload pictures in to my iPad with a device I had gotten for this purpose from groupon!
I took my device, camera and iPad to Apple store. I was greeted right away and asked if I had an appointment? I explain why I was there, was told I had to come back in five days since that would be their next appointment. I told this store representative that I don’t need an appointment but a device. He then pointed out to a wall with a million accessories and expected me to help myself. I reminded him that his job was to assist customers and I for one needed assistance. With much attitude he help me find the correct product. I can’t believe in this day and age that jobs are so hard to come by and a store as large as Apple store would hire lazy employee as such.

I was already annoyed to begin with because Apple’s IOS 9 update on my Iphone 5S was sure to be a mess (per usual) I ran into a problem with not being able to use any apps that required a wifi connection and it was all after I did the stupid update. I went to this apple store (because I wasn’t able to get a hold of anyone to try to make a genuis bar reservation) and was greeted by one girl who then directed me to a guy and his reponse (after he was done flirting with some girl) was that I could wait three hours or come back anytime on Friday… IT WAS TUESDAY! They were completely aware that this was a main issue and you would think that they would get more people involved with trying to help vs sending them away. There weren’t that many people in the store just a bunch of clerks hanging out. I would rather travel long distance to another apple store and have customer service that actually cares. Don’t waste your time on this one.

This store is horrible. I am here to buy two iPad minis. Know what I want and I am waiting for over a half our. In walnut creek ca. I pick it up instantaneously. Really poor customer service and should put immediate purchases their priority. I just left to go to dedham ma. Come. Get your act together please. Kids running a store who do not know how to say please and thank you. Went to dedham, ma I got my iPad in five minutes. That’s is a well run store — not braintree, ma

First time I’ve needed help with my Mac book in 4 years. Dudes helpful as hell and it looks like my laptop will love again!

What a wonderful surprise.
I had a dead MacBook Pro. Now I don’t.
Tim Dunn is the absolute best example of an Apple Genius Bar CSR.
He was extremely personable, knowledgable, expedient, friendly, accommodating, and thoughtful. He brought all the experience and tools at his and Apple’s disposal to ascertain, diagnose and remedy our situation in a timely and efficient manner. And he made the process a joy in the mean time. Very unusual in a very wonderful way.
Tim is the best example of what other Genius personnel strive to be. I was reluctant to bring the MacBook to South Shore Apple at first as I have always gone to the Boylston Street, Boston shop; I simply thought I would get better service and more knowledgable staff there. I was wrong.

This store has outstanding customer service. I came in the store yesterday with some problems with my iphone 6: it has been backing up from Icloud for 43 days and not done yet, also I have to charge the phone twice a day. At first, I only expected to have a quick fix and replacing the battery. They looked at it and told me that since I was not happy with the phone, they swapped out a new phone for me. Obviously getting a new phone put a big smile on my face. I came into the store with a double stroller and 2 sleeping children. As I walked in, the staff came to me and she redirected me to a technician. When the technician was ready for me, she informed the technician to come to me instead of me walking to the Genius Bar because I had the stroller. To be honest, it was a few steps away. I wouldn’t mind coming there, but this extra care that they had made me really happy. Same thing, after they gave me the new phone, I wanted the screen protector, the technician asked the personb in charge to come to me instead. They are really young but really caring. A whole lot different than places that you come in and wonder why the staffs ask children not to play in the store.

Very professional staff getting my new iPhone 6 plus. Tao and Suzanne were courteous, professional, and enthusiastic

Got to the Apple Store @ 8:58 pm after a phone malfunction and Bryce was ridiculously accommodating when he stayed way past closing to help me. His patience and diligence was the only reason I got my phone back in working condition the very next morning. That man is the Mother Teresa of that store. Thanks again!

This is a fabulous Apple Store. Everytime I’ve gone in I’ve left a happy customer.
Last night was no different — I went to the store set on getting a new phone since my 4 year old 4s was finally on it’s last legs. However, once I got there I couldn’t decide on a 5s or 6… and then I couldn’t decide on 16 or 64g. I was greeted by a guy named Bruce and poor guy, he was now stuck with «that» customer — me, the suddenly indecisive girl.
He was so patient and walked me through the entire process (you’d have thought this was my first phone) and even compared what I could do on my phone to what he does on his to save memory, etc.
All in all, great experience and excellent customer service.

Ugh.Apple. My kids have an IPad Mini just over a year old. The screen cracked (surprised it lasted this long before cracking actually) and I went to see about a repair. Although both employees I spoke to were very polite, they both told me that IPad screens could not be repaired because of the way they were attached and that I would just have to buy a new one. I wasn’t about to buy a new one. The next day my husband took it to a local repair shop where 24 hours later and half the cost of a new IPad, the screen was replaced and it works perfectly.
Why would Apple tell me it was impossible to fix, when clearly it could be? The answer, money. All they want is your money.

I just left there a few minutes ago to get some info about upgrading my phone because my contract is due for a new phone. The guy who worked with me was so incredibly unfriendly and seemed like my two simple simple questions were like the most excruciating and agonizing nuisances he’s ever experienced, that I decided I will drive an extra 25 minutes tomorrow after work to Hingham to hopefully deal with someone in a good mood. Simple customer service is not impossible!

If there is 0 star, I would have given it already. Bad bad customer service. My husband and I went there at 10:30 in the morning, the appointment guy didn’t want to talk to us much, and we had to wait there for about an hour by seeing the workers chichating with others. The most important thing is that we didn’t get what we want! We were attending to get an iPhone 6 with factory unlocked Sprint version, but after we came home to insert the SIM, it didn’t work because it was unlocked!!! Called back to the store, they asked us to call back in 2 hours because they were in meeting. We probably need to go back to the store again for this, but I would never go back there for any other service or products.

Bad customer service… I had an appointment, he F*ed up my phone, I returned an hour later after the transfer didn’t work, was told I was a «walk in» and had to wait an hour to see someone. I told them I was leaving to get dinner since I had already spent an hour there the first time. I returned 45 minutes later and was told that they already called my name and that no one would see me that night. The manager did nothing but shake his head and shrug his shoulders…
I am now still stuck on the phone with apple support (on my boyfriends phone because I am completely unable to use my $ 600 phone).
Apple Genius my a**. Learn how to deal with customers.

I was there today after being sent from the hingham store because hingham was out of stock. The staff was helpful at first. But once is came time to set up my new phone, the employee who was suppose to be helping me as looking up stuff (non Apple related) online chatting with another customer. Pretty sure they were looking at men’s watches. I finally had to interrupt him because I needed help setting up my phone. Because he was in such a rush to go back to chatting with the the other customer my phone was set up incorrectly. He told me it would take a while to get all my apps uploaded. My contacts did not get import due to something he did. I spent close to 2 hours on the phone with Apple support trying to fix it. Not impressed with the Braintree store.

Big Mac fan and user. Having every customer go through the greeter to get help creates a huge bottleneck. Would be great if sales associates walked the floor. Only five in the whole store right now.
Having the customer get back in line for greeter in order to purchase and then be told there’d be a 10 more minute wait to get a rep so that you can buy what you want is simply frustrating. Process is broken.
Need to revise customer service process!