Apple Store

Super friendly staff and very up today on apple Tech and always make it a pleasure to shop. I ordered a macbook, went to pick it up took about 120 seconds until I had it in my hand and was walking out without a problem. Wonderful store amazing customer service makes it not feel so bad that your spending a lot of money on a shiny new toy! =]

Always helpful and quick. I hung onto my old silver keys MacBook Pro for a long time and they always hooked me up at no cost. My kid peed on the floor once and they were cool about it. Always a frat selection of accessories. Great location. Helpful and knowledgeable staff.

I can’t complain with their customer service. As always I haven’t had a bad experience with this particular store. Today I was helped by Marcelo and the whole experience of leaving my laptop to get repaired to having an iPhone cable exchanged for a brand new one was flawless.
You have to make an appointment first before going in if not your chances of getting any help besides purchases are slim. Most of the times they are very good with taking care of you within 15 minutes of your appointment time, sometimes if there are a lot of people they run over by 30mins.
For a Saturday I was surprised that the store was not packed at all. Usually you can’t even walk inside the store during the weekends.
But overall today was a good experience as always in this particular Brandon store.

A «misunderstaning» had the guys in the back erase my girlfriends laptop. Lots of tears on the drive home they gave her a card of someone to retrive it at her expense.

So I have waited here for 1hour and 30min to get my crack screen fix. I’m still waiting. Use your own judgement.

We had an appointment at the genius bar where we needed to have bring our phone in for a free battery replacement. The staff was friendly and took our appointment a tad bit early. When we arrived back, our phone was ready to go free of charge.
Apple sells the best technology products in the world and has excellent customer service.

I’ve been a customer of Apple since 2011 bought my very first iPhone from them they helped me set it up correctly and the gentleman who worked in sales took his time out and showed me around the Apple iPhone product which was awesome. I have owned a iPhone 4, 4s, 5 and now a iPhone 5s fixing to be a iPhone 6 and also I own a iPad with retina and Macbook Pro with retina as well all bought here at this Apple store location in the Brandon Westfield Mall.
The service from the sales team is great and same with the service techs as well which they are called Apple Geniuses. I only had a problem with my first Macbook Pro where the battery would constantly die no matter how many times by battery was charged so I took it back to this location and diagnosed the battery for me and couldn’t find any symptoms or problems so the Apple Genius took my laptop to the manager spoke to him about 10 minutes in the back and they agreed to give me a new Macbook Pro since the laptop was a month old.
The Apple product is really great to the customer if someone is looking for an iPhone, iPod, Macbook, Macbook Air, Macbook Pro, iPad, iPad air iPad with retina, Mac Pro and the accessories.
I am happy with my Apple products.

Don’t ever think you will be able to walk in and get a simple question answered. Once you get an appointment which is usually 1 – 2 days the service is average, they seem to always be overwhelmed and undermanned. We have had 7 appointments for different products, each time the reps seem like they have worked all day and wish they worked at some tech startup. The worst visit was actually when we had a manager and we were the guinea pig for her to learn the new scanner and system it took over two hours. It’s sad to watch a company with such a rich customer base not be able to provide great customer experience or customer service.

Excellent customer service. As with all Apple Store locations, make an appointment. You will get better service, wait less time, and be sure that there are technicians in house that are available to help with YOUR specific issue. If you’re there to buy stuff, you’ll have no trouble finding a knowledgeable salesperson to get you set up. Highest accolades.

Each time I visit this location — I find the workers to be helpful and knowledgeable. I like going into techie-​type places in which the workers are passionate about their products and know A LOT about it. I also like knowing that they may have a slight edge on me knowledge wise on the products… but not too much. I am a techie-​junky just like many of them so I like to test them or see if I can give them a run for their money before they take my money — because I am generally trying to buy something if I step foot in that store.
I love their supply chain logistics — they’ve mastered it… and makes it so convenient for the customer.

Love!
What can you say… it’s an Apple store and here you can find all of your favorite Apple items and dream about many more that you never knew existed.
I rarely have a need to go in to the Apple store but have been in this one a couple times for assistance. I found the staff here very nice and have only the best things to say about their customer service.
I remember all those years ago when I thought I would never need that iPhone or any other Apple product for that matter. Now I’m not sure what I would do without them! We’re now a proud household of no fewer than 10 Apple products.

Great product line but it’s always difficult to get customer service. Genius appointments typically run behind but you can’t beat the products.

Been here a few times for some questions with my MacPro, Macbook and other IOS devices. As with any of my experiences in various stores around the country, customer service has always been first rate.
I did find merchandise amazingly that I did not come across at some of their bigger stores in NYC and Vegas. So its a nice benefit to have that accessibility right here in Brandon.

This place is always packed! Sometimes it can be difficult to get someone’s attention. The people who work Genius Bar are great! My only complaint is that it is always freezing cold in the store…

I took my iMac in for repairs through Apple Care. Everyone was so nice and the manager, Marshall, took care of everything. I will never buy a PC again. The level of care was amazing. I did wait 10 minutes or so for my first appointment and there was some waiting for the repair, but the manager more than made up for any issues I had. I am very pleased with the whole experience. Great customer service!

This store really knows how to provide for the customer. The only issue is getting someone to help you. If you go in to just purchase a new product, it can be done in moments, however, if you need something repaired, give yourself plenty of time, even with an appointment.
This location is awful about severely overbooking appointments and under scheduling genius bar helpers. I have had at least 4 genius bar appointments, and each time they’ve been running at least 20 minutes behind. The worst was most recently, my appointment was for 1:30. I came 15 minutes early for the appointment to check-​in and wasn’t seen until right after 2. Then I waited for 1.5 hours for them to reload my operating system because their instore network was delayed, and then they asked me to come back the next day to pick it up, and it wasn’t ready until almost close of business the next day.
The guys that work here are super nice, but something NEEDS to be done about their scheduling issues.

I’m a fan of the Apple Stores. I frequent the one in International Plaza, but for some reason I feel compelled to come to this one to see if they have different stuff. Sounds silly since both are Apple Stores, but there are subtle differences in their accessories stock. Every time we buy Apple stuff, we spend a fortune in accessories. For my MacBook Air I found a really nice leather sleeve that the International Mall store didn’t have in stock. So that made the trip from Tampa worth it!

Make an appointment! I’m glad that the employees know their stuff for once. It’s refreshing going in there with an issue and it can be resolved. Love it!

Having an Apple Store at the Brandon Mall is pretty awesome. I’ll go in to check out the latest gadgets, look for some iPod accessories, and sometimes check my e-​mail or websites. Workers are really friendly, but will leave you alone if you request, they don’t force their way. I recently went back to the Apple Store at the International Mall and found that it’s much too crowded and Brandon’s location is much better for the claustrophobic. Anyway, love this place.

I’ve come to realize that every Apple Store has a different vibe, from the 5^th Avenue monster glass cube to the modest stainless steel enclave that is the Apple Store in Brandon, FL.
A tad less expansive than its cousin at International Plaza, this Apple Store makes up for space with the most well-​tuned customer experience I’ve ever had.
I took a trip to the Brandon store because my iPhone’s main button (only button) wasn’t working. The greeter, equipped with a clipboard and an iPod touch running some sort of custom software, not only welcomed me with a smile and some congenial banter, she also had me scheduled for a «Genius Bar» appointment in a matter of seconds. I was encouraged to look around.
Each of the employees ran that perfect line between ultra-​helpful and downright annoying, which is much better than running the line between unhelpful and comatose. Each interaction while I was waiting showed that the staff was knowledgeable on the product, but also just kinda happy to be there, which is a nice contrast to the cold fish feel I get from International Plaza.
The only reason I can’t give five stars is Apple’s appointment system. Every time I’ve used it, I end up waiting for an extra half hour to a hour.
Despite the wait, the Genius Bar service is also stellar. They solved my problem within minutes and sent me on my way without any red tape to break through.
I hope they keep up the great service and friendly attitude at the Apple Store Brandon… don’t become elitists, kids!