Claws Mobile Eateries

Hubby and I went to the World’s Largest Food Truck Rally at the Fairgrounds hoping to eat some awesome food and have an awesome time. Unfortunately, our experience with this particular food truck ruined the entire day for us.
We saw the very long line and usually that means the food must be damn good. We waited in line for about 45 minutes to order our 4 bites of food. We finally got to the register and stood there another 5 minutes waiting for the cashier to get situated without anything being said to us. We finally ordered and then proceeded to wait another hour or more.
Several customers in front of us were getting very impatient, including us, and the customer who was in line in front of us asked for her money back and was told, very rudely, that she would be waiting another 20 minutes for a refund. Another customer also requested a refund and the cashier guy then proceeded to loudly lecture her about the freshness of their food, items are made to order, etc. etc. Okay, we get that, but perhaps some communication with the customers would have calmed everyone down.
We were then told that they were out of what we ordered… after waiting over and hour and a half. My husband then kindly requested a refund and was then loudly berated for asking such a question. He was called «rude» and «condescending» and was also told it would be 20 minutes for a refund and proceeded to take the next order. He then asked another person there for a refund and she stated she could not open the register. He asked if they could take it out of the tip jar and the cashier turned around and started screaming at my husband daring him to try it and threatening to have him arrested.
The refund was then given, be the other lady, out of the tip jar. My husband asked for his dollar tip back, as they clearly did not deserve it, and the cashier then proceeded to again start yelling, «oh absolutely you can have your tip back, in fact, you can another dollar cause I have a tip for you», then even louder called my husband an «IDIOT», in front of all of their customers.
Furthermore, the employees were also all yelling at each other in and behind the truck. The cashier also yelled into the truck, «I don’t care about the quality, just get it out here» after giving the speech about how they pride themselves on quality. We visited the voting booth and the employees there let us know they had to deal with them earlier.
If I could give this place a negative review I would. We have never been treated so badly in our lives.

I was so excited when I was told that a food truck would be at The Still in the Heights tonight. First Friday at The Still is always a great time but three hours straight of drinking free rum, brandy, and absinthe without food is probably not the smartest thing to do.
Keon and his staff at the Claws Food Truck were very friendly and a pleasure to deal with. I placed my order and was so delighted that they took credit cards!
I placed an order for the Claws Mac and Lobster Balls. The food took less than ten minutes before it was ready.
The balls were very good. I liked the fact that I could actually taste the lobster and it wasn’t overpowered by the Mac and Cheese. The dipping sauce that was served with the balls was very good too.
I also had the chance to taste some French fries that a friend of mine had ordered. The fries were very good. It was a pleasant surprise because most of the time, French fries come out soggy so, you just deal with it. The fries were tasty and perfectly seasoned.
I am disappointed that I had to leave because I would have liked to try more of their food. The Claws on the Cob sound interesting and so do many of the other dishes they offer.
I will definitely keep my eye out for the Claws Food Truck, and you should too.