Ed Morse Cadillac Brandon

Since I bought my Escalade from the Brandon location I thought it would be a good idea to go there for the service. This visit was terrible and the worst service I’ve had to date. The advisor Craig Hartman seemed to be very confused as in not able to find my vehicle in the system, and or misplacing the paperwork and keys. Although Craig informed me of the possible delay, the rental vehicle took over and hour to receive! And when I did receive it, the vehicle smelled like cigarette smoke and had an empty fuel tank!
I was called and told the maintenance was completed, the vehicle would be out of the wash soon and I could pick up the vehicle when I was ready to which I accepted. Once I arrived home I noticed the tires were not rotated although Craig informed me the maintenance was completed. How did I know? I have a cap missing on my left front wheel and it was still in the same place! The advisor should have seen or known the tires were not rotated before I arrived to retrieve the vehicle.
I’ve owned a Cadillac for more than 10 years and again, Terrible & Worst service I’ve ever received from Cadillac! At this point I don’t trust the Brandon location and I’m truly thinking of having the steering wheel sent to the Fletcher location to be installed.

I’m reluctant to write this, but I am a little upset. The last time I took my car on for service I was really disappointed. I took car in to have the wheels balanced and rotated. The technician cross threaded one of my custom lug nuts. I had to snap it off in order to remove it. That was bad enough, but when complained about it the service manager Judy said he was sorry it happened. No offer to remedy the problem. Now i have to have someone pull the wheel and broken lug nut and replace the set of custom lug nuts.

Ed morse tampa

From start to finish my experience was enjoyable. Of course I wasn’t happy to bring my car in on a wrecker, but the guys at this dealership made it less painful by their professionalism. Thanks to Eric in service the vehicle was repaired right the first time and when they said it would be.
I was happy with the repair, but ended up trading it in anyway. The purchasing process went very well with the help of my salesman Joe.
There w’s never any pressure to buy, and that goes a long way. I will definitely purchase my next car from this dealership.

My first encounter with Morse Cadillac in Brandon has been… Not good. Brought it in for a glove box that wasn’t working on my 2014 Cadillac. Was told 4 – 5 days for the part to come in. At nearly the one month mark, I emailed then called and, wouldn’t you know THE part just came in! Hmmm. Set a date for installation. Part of buying a Cadillac is getting a car when you have repairs done. Went back and forth with Elliott about a car. Lost that battle. No car… had to get a ride to and from a restaurant for lunch. Sigh. Got back, car was ready! I had asked the month before for the tire pressure to be checked as OnStar was sending me reports. Asked if t was done… short version it wasn’t. Pressure was off on all 4 tires when I arrived back in Lakeland. Said something on the report that customer refused full check… was never even asked.
Went directly to Tom Devine the Manager. He was apologetic. Will I go back, no. I’ll head to Orlando next time and see if the customer service is better. Was disappointed in Cannon here in Lakeland as well. What has happened to attention to detail? Customer service is something we Cadillac owners expect. Sorry Brandon, you’ve lost my business. When I’m ready for a new caddy I won’t shop there either.

We stopped at this dealership 9 months ago just to see what they had to offer in a used SRX. They just didn’t have the deal we were looking for… They priced $ 5k above other dealerships, which was crazy… and when our salesman offered a «Ford Escape» that was more in line with our budget (really? Shopping for a Cadillac SRX and they offer an Escape?), we left feeling like the salesmen were holding us by the ankles begging us not to go.
But our biggest mistake was giving our salesman our phone number! He originally called about every other day and left a voice mail. Then the calls finally stopped and we thought we were in the clear. Nope! He called this week! It has been 9 months, and we bought our new SUV in Orlando 4 months ago for the exact price we wanted.
This salesman’s tactics have completely soured our opinion of this dealership, and I will be sure to tell my friends looking to buy a car NOT to shop here unless they want to overpay or get harassed.
Adding: Sorry, Mr. Ed Morse A of Ed Morse Cadillac. I would not be a customer in your files because I was never a customer, and I am definitely not taking more time to call your business again. Maybe instead of addressing me individually, you can educate your sales staff on squeezing potential customers to the point they want to run as far away as they can. One hour spent talking cars with Mr. Dipaula has turned into months of voice mails (he had actually called again since leaving this review last week, my husband answered this time and was finally able to ask him to stop calling).

Scott Olds is the best. He’s professional and extremely trustworthy. The facility itself is beautiful, not a typical car dealership– high class all around.

This is my 5^th Cadillac Esclade & we have been with our salesman Scott Olds for the past 4 purchases. Main reason we keep coming back to buy a Cadillac is how professional and smooth Scott makes every transaction we make.

Updating my original review for Ed Morse now that we’ve had our first service. I brought in our SRX for routine oil/​filter change, tire rotation, air filters replacement and all the other routine things they do. Elliot, my service advisor, was extremely professional and treated me as if I was his only customer. My vehicle was serviced, washed, vacumed and returned to me with a 5 — 6 page printed maintence report. The cars’ software also had an update. All this, no charge, one of the benefits of a Certified Used Cad. Couldn’t be happier.

REVIEW # 200 !!! YEAH FOR ME!!! WHOOO HOOO !
We bought a car! We bought a car !!
When retirement in the foreseeable future, plans need to be made. Fortunately hubby and I did just that and had been putting the max amount into a Roth IRA to save for our retirement car. We knew we wanted a Cadillac SRX for quite a while.
Frank was forced into retirement when he was laid off from his job in December. After a few visits to our financial planner, we knew we could go ahead and buy our dream car. He made sure we were loaded with info on trade ins, car prices, and «True Car» and «Kelly Blue Book» info. We’ve been around the block a few times with car dealers and knew to be prepared.
We arrived at Ed Morse and asked to see Al Carter since I had met him several months before when I came to look at the car. Stemming from the other reviews here, AL definitely seems to be a favorite! I introduced him to Frank and out to the lot we went to look at the SRX’s. We knew we wanted either a white or gold car and the luxury package. As Al was explaining the differences to us about the packages, color came up and I believe he happened to mention a trade in they had just gotten. It was a gold SRX with the luxury package. Wha whaaaaat ! We walked over to the car, checked it out, it looked brand new! Next was the ride… perfect ! Al busily explained the workings of the car’s Cue (the electronics screen and controls) as we rode. I knew by Frank’s face he was in love.
Being the family financial advisor I do not get excited about spending money, especially this much. The battle was commencing. I must say AL is a dream to work with. We dickered a bit and then laid out the paperwork we came armed with and said look, we need to be at this price for this to work. It all fell together and the deal was made. We traded in both our old cars and paid off the rest (good planning)! Off we went to their financial guy (he was awesome too) signed all the paperwork, were given the «you can buy this for only this much money» speech, but when we refused he dropped it and didn’t bug us at all. Loved that.
This was perhaps the most effortless car buying experience we’ve had. We knew exactly what we wanted, knew the salesman we wanted, knew what we wanted to spend, had done our homework and Ed Morse Cadillac worked with us to make it happen. We drove out with our dream Certified Pre-​Owned SRX, the color we wanted, the package we wanted for $ 20,000 less than a brand new car.
I cannot say enough good things about Ed Morse Cadillac, AL Carter and the whole team. They work with you, are professional and friendly. And the store is gorgeous! Stop by and buy a car from AL, tell him Sue and Frank sent you !

I would like to start off by telling you that the Customer Service at Ed Morse Cadillac of Brandon is Sub par, and I feel that I could get better customer service at a by here pay here Dealer, and if I ran my business with the customer service I have received from Ed Morse Cadillac of Brandon I would expect to be out of business quickly.
Let me start off this story: we purchased a New SRX from Ed Morse Cadillac of Brandon on 1÷3÷2015 from Al Carter (the only bright spot of the company). After taking delivery of the SRX on the way home I noticed a blemish on the Dash Board. I called Al and told him about it and he asked if we could bring it back the next day, I was traveling out of town on business and said I could bring back the following Saturday. That Saturday 1÷10÷2015 is basically when the nightmare starts we bring the SRX in for a car wash and to point out the blemish, service came out and said the blemish was a fade mark and sun damage, Al runs into the back after hearing this and said let me handle it, Service Manager came out shortly after Al went back and said we have a small crew on Saturdays can you bring the car back Monday and we will try cleaning it or do what we need. That was fine because we new it wasn’t sun damage. Monday I bring the car back and see Mike Murphy the Service advisor and leave him the car, a few hours later he call back an apologized but we will need to replace the dash. So I returned and picked up the Car. 1 week or so goes by and I get a call, the dash is in can you bring the car in on Monday 26^th, so we did. During this time they changed the dashboard and it took till Thursday, they called me up and said the car was ready, I sent my wife over to pick the car up since I had meetings all day, First the Dealer should have never said the car was ready, and the Dealership also Damaged the car when replacing the dash. Once my wife came home she told me they damaged the car and they will schedule another appointment to repair it, I went out side to look at it, not only was there damage on the door frame from were the tech dropped the seat reinstalling it, but the dash wasn’t installed correctly, it was dirty, the passenger side A/​C grill wasn’t aligned, the passenger side A-​pillar was covered in grease, the passenger a pillar was not installed correctly, the same with the drivers side A-​pillar covered in grease. I canceled the rest of my meetings and drove right back to Ed Morse, when arriving AL the sales consultant came over to me and Mike Murphy, I started pointing out all the issues and left the car with them. After everything was resolved on Monday Feb 2 I picked up the Car, AL was outside in his Shirt & Tie wiping down the car as I pulled in. I drove the car home and later my wife went out and said to me the collision light that flashes on the dash isn’t working, I called service and Tom the service Manager said I will be out to your house tomorrow Tuesday the 3^rd. He got here at10 am took the car for a ride and then told us he would have to take it back to the Dealership, at 11:37 he sent me a text stating everything is fixed and will be returning the car, I said ok I am heading to the VA hospital in Tampa, the wife is home. When arriving he gave my wife a printout of how the collusion warning works, and said it was fixed. She didn’t drive the car again till Thursday when she returned home she informed me the light was not working so I texted Tom and never heard back from him Thursday evening, Friday or Saturday morning. Saturday morning I called over to speak to him and they let me know he is off, so I asked to speak to the GM I received his voicemail, left him a voicemail letting him know the issue and it needed to get resolved. After that we where headed out, so I said lets take the car by the dealer. I walked in and asked to speak to General Manager, Al runs over asked what was wrong and I let him know (again Al Carter is top notch), they page the General Manager who was in the other dealership and he walked over with no urgency like he was strolling through a park, his first comment to me was I just listened to your voicemail, ok, he stated to me that Tom told him he couldn’t replicate the issue but Tom told my wife & myself the issue was resolved. Also I said to the General Manager will lets go for a ride in the car because right now that light isn’t working I just tried it on the way over by approaching cars at high speed and getting every close on the highway. I also mentioned to him that I sent a text to Tom Thursday and I have not heard back, when I tried to show him the text, he stated well I don’t know what type of day Tom had so I can tell you why he didn’t get back to you. (really that an answer from your GM).

My vehicle had a few reasons for service. Craig was able to get me in before my scheduled time due to the urgency. In a weeks time my CTS-​V received a new rear end, battery, oxygen sensor, head light assembly, and weather stripping. On the pick up day for my vehicle he was waiting for me with the papers to sign with key fob in hand. I was in and out with him returning the rental car for me in about 5 minutes. Craig is a great example of what to expect from America’s luxury automaker. Along with Derrick as the technician and Craig service writing there is no place I would take my vehicle. Two outstanding individuals who need to be recognized among their peers. Job well done!!!

Brought in a 2014 ATS for a recall. They everything handled and washed in about an hour. This dealer’s service department is excellent, but sales department is another story. Thank you Craig!

We purchased a vehicle from this dealership — Ed Morse in Brandon FL.
This is a great dealership and gave us lifetime of free car washes for the vehicle we purchased– This package should get 10 stars and 2 thumbs up!!!
The salesperson gave us relevant information about the vehicle. We test drove the vehicle. The whole purchase process was calm and informative. We left the dealership in a short amount of time with our purchased vehicle and were very satisfied customers.
People like our vehicle and are surprised we get a lifetime of free car washes. Our vehicle looks nice and shiny.

I was here looking at an Escalade (its kinda a prerequisite for being Italian lol) and I found a few certified preowned available at this dealer. Its one of the nicer dealerships around the area, upscale, luxurious, comfortable and good location right near i75 and Route 60 in Brandon.
One thing I despise about going to a dealership or any retail establishment that has salespeople who work off commission is when you get there they are up your ass from the get go. I don’t mind them greeting you and asking you what your looking for or how they can help that’s acceptable but If I tell you I am just looking or I will seek you out if I need assistance, Leave me the f**k alone otherwise I will walk out. I had this happen once at this prestigious Lexus dealer who thought WTF they were, I explained nicely I will seek you out if I have any questions but this guy was obviously deaf cuz he followed me the whole time and I was in buying mode that day with cash in hand. I went to MGR and said you just lost a 50k sale cuz your salesman doesn’t listen and respect the customers… Ok yes back to Ed Morse sorry I get on a tangent sometimes.
They were very respectful and friendly and did not harrass me, I was not able to find what I wanted there but I would recommend anyone who is interested in a Caddy to check them out, as they were first rate.

Fast, friendly service department. It may possibly be the cleanest dealership/​service center I have ever seen. I appreciate the free coffee, water, and donuts. There is an Enterprise Rental right on sight which is very convenient if you have to leave your car. It is walking distance to many restaurants and Wal-​Mart in case you need to grab a bite to eat or run errands while you wait.

Wonderful customer service with attention to detail. Marc, the Used car Manager is involved in every facet of purchases. They are warm and friendly to work with.
… it’s a great company that offers a superior product. But it is Marc who makes it happen. His easy-​going manner… here, consultant really means something other than salesperson. There’s no push, no hard sell. Just answers to questions and advice on which Cadillac fits you. Marc is the guy I call when I want to buy a car. Nuf’ said.