Pizza Hut

To whom this may concern about your guy’s employee Marissa whom doesn’t seem to want to satisfy the customer and takes no regard for me when I came in to Pizza Hut and had me waiting. Then made it seem like I was interrupting her and seemed distressed at the fact that I was at the front register. Overall the pizza was great but I’m rating one star for Marissa.

ordered a large honey sriracha garlic knots pizza with garlic alfredo sauce & honey sriracha drizzle & when i got the pizza it was literally nothing but cheese. no sauce or drizzle. this is the 3^rd time they messed up my order. why give us the option of customizing pizzas if they never turn out how we asked or paid for? the receipt even says everything i asked for. i’m guessing they don’t even pay attention to the orders & just make whatever the feel like making. don’t get me wrong, pizza hut has the best tasting pizza however it’s pretty disappointing how often they screw up. delivery guy was very nice but that’s about the only good thing i can say about this location!

Ordered pepperoni and sausage. Paid for that… Got pepperoni. Pretty simple order guys. Not that difficult.

I like the pan one with crust parmesan cheese!!!
Pizza hut is better than others, must try it!

What an extremely unpleasant experience. First we call at 4:50pm to order for pick up. I have to give my order three times because the kid answering the phone couldn’t get it the first two times I said if. Then he tells me 15 – 20 mins it would be ready. My husband left Discovery Bay about 30 mins later and showed up about 45 mins after I placed my order. (Remember 15−20mins). He gets there and pays. Once paid they inform him he doesn’t have the ingredients for the pizza we ordered. What?!? Not only had they not even started my pizza that is now 25 mins after it should be done but they also never even thought to call to tell us that we aren’t getting what we ordered? They had a ton of people in a tiny waiting room all without their pizzas and they inform that they have basically ran out of everything and have to close for the night. Are you kidding me??? I will not be going back to this Pizza Hut. What an unorganized and unprofessional establishment. I would recommend not placing an order here unless you want to deal with a mess like this.

I hadn’t tried this location because of the poor reviews, but I was really craving stuffed crust pizza so I said to hell with it. IDK if the cold pizza thing is a delivery issue, but we carried out and our pizza was hot, cooked thoroughly and delicious! The wings were pretty good for being from a pizza joint, could have used a little more sauce but that might have just been because I really liked the sauce. Will be coming back.

So bad. Pizza was cold, wing were also cold, and they didn’t bring the extra dipping sauces. And the moron that I talked to blamed me for not asking the driver for the «SAUCES THAT I PAID EXTRA FOR» I DIDN’T HAVE TO ASK FOR PIZZA… But maybe that would have gotten me warm pizza.

Manager MARISSA wouldn’t honor coupon on the right because they were out of rectangular pizzas but only coupon on left mentions rectangle?

Nothing is more annoying than seeing the long-​a$& line at jack n the box drive thru, and looking over to the nearby Pizza Hut, mood instantly brightened upon seeing the welcoming «OPEN» sign in the window. I asked my driver if pizza was alright, he approved, so we park and walk in, relieved we don’t have to eat Jack n the crack AGAIN (being the only thing open in Brentwood past like 4pm).
But, of course, what seems too good to be true usually is… Turns out jack n the box really is the only night-​time option for those 1percenters in Brentwood who don’t retire for the evening in the late afternoon. Why? Because even though the sign says OPEN and the Pizza Hut on Balfour has willingly posted its hours of operation to the public as 11am-​11pm, turns out even though the employees are inside and the ingredients are in stock, this Pizza Hut was CLOSED when we walked in at 10:25 pm. No explanation was provided to console these disappointed faces. Back to Jack n the Crackeeze we go, and of course their entire drive thru computer is broken so they can’t take orders the normal way, so basically we have to continue on in this irritating quest for food at this «late» hour. Booooooooo!

I like the concept of their online menu and the ability to order and pay online.
I do not like, however, that every time I relieve a pizza it is poorly made. It’s usually soggy and/​or the cheese isn’t melted all the way.
The prices are OK if you find coupons but still overpriced given the quality. I’ll stick with Dominos from now on.

When I drove by and noticed Pizza Hut had finally made its way to brentwood I was happy! I went there today for the first time during dinner time and the place was good! pizza fresh and clean location.
Bread sticks are fresh and the people that work there are very accommodating.

I have to give the crew credit today. I teach a customer service training and they did everything they could to make me happy when i left. I was on a cell phone when i ordered my pizza so the conversation may have not been that clear. They remade my pizza in 7 min and gave me a couple of free upgrades. I give them an A+ for wowing the customer and making it right!

My younger brother is visiting from out of state, and was excited to learn that we have a Pizza Hut here now since he loves their pizza. I warned him that the reviews were terrible but he responded, «How bad can it be? Its just pizza!» and so we ordered a pepperoni/​cheese deep dish and cheese sticks.
Order came on time. Pizza was soggy, falling apart, and kinda cold as if it wasnt cooked long enough. I just stuck it in the oven. The cheesy sticks are cold and tastes like crap too along with the cold marinara sauce. Hopefully the pizza will taste better after its been baked in the oven…
Got it out of the oven after 15 min and NOPE, still tastes awful. Pretty ridiculous that the pizza was so undercooked that I had to stick in the oven for 15 min too.
Recommendation to the owners of this place is to take these reviews seriously and evaluate how they’re making these pizzas. No customers will return again after wasting their time and money on a really shitty pizza.

We have been here 4 times now. Twice by walk in and twice by first ordering online. The online process is very simple. They have a very easy website to negotiate. You can order directly what they offer or build your own. They also have a Deals tab to look at their specials and «bundles». I like that they give you a time that it will be ready for pick up, usually about 15 minutes. They do not accept payment online. You pay when you pick up, which I actually prefer. You do have to create an account, but it only takes a few minutes.
They are very friendly and welcoming every time that we’ve been there. My husband is quite impressed with their service, and that isnt something that he usually notices. Last night he brought home pizza and went right online to leave a comment about their great service. I’ve never seen him do that. Especially BEFORE eating.
They are true to their cook times and the quality is great.

This pizza Hut is just like all the rest. Pizza came out fine, bread sticks were perfect. We are big fans of wing street wings and they cooked the wings just right.
Looks like everyone is being a little over critical on a brand new pizza hut. They have to work out the kinks of new employees and areas.

Placed order online for 3 of the pasta dishes, picked up my order 15 mins later. when I arrived at home all 3 boxes had no breadsticks (each pasta should come with 5 pcs). I called the location and I was advised to come back (this was 1030pm) to get my breadsticks. I told them that I wasnt going to do that because it’s late and I don’t wanna have to bring my kids. I was advised that I had to come back if I wanted them. They stated that they had to confirm that there are actually no breadsticks with my order. I advised him that he should just go ask the guy that gave it to me he should know if he put them in or not they weren’t busy at all. He them advised me that if I don’t wanna pick them up them there is nothing else that they could do. I advised them that maybe they should deliver it to me. Told me that we can’t do it and hung up. Now I see why this location only has 2 stars.
Only 1 star and that’s because I have to choose one.

I am extremely disappointed in this Pizza Hut. I placed my order at 4:23. The delivery time was scheduled for 5:13. Well… It’s 5:46 now. And no sign of my pizza.
Called the store and the manager was very rude. «I don’t have any orders with that name or number.» I informed her I had an order number and she asked for my phone number again.
Miraculously, my info appeared in front of her this time. She very rudely told me the driver had left 3 minutes ago. And then hung up.
Get your shit together, Pizza Hut.

I hate to give 1 star considering that I didn’t go in store. Pulled into parking lot and saw one female employee out front on cell phone. In middle of conversation she spit on the ground. Really grossed me out. She went back in the store. Seconds after she went in, another female employee came out on her cell phone and smoking a cigarette.
I don’t blame these employees. Management obviously feels that employees should take their breaks out front where they are free to spit & smoke while on their cell phones.
I’m sorry but I just can’t eat here based on what I saw today.

I was wondering how a delivery order would go, seeing this store was newly opened, so I went online and after a little hunting, I found the Balfour location. I created an account in just a few minutes, and placed an order. The website estimated the delivery would arrive at appx. 7:52 pm, it was about 8:00 pm when it arrived, no biggie, I usually wait longer than that for other local pizza places. The food was hot, the driver was very nice, and the taste really brought back memories of when I worked for them almost 30 years ago. Great experience!

Zero stars… Took my order, said 20 minute wait. Went to the grocery store, came back right on time, order was not compete. Girl at the counter kept telling me my second Pizza was being cut, for like 20 minutes she keeps telling me this… Finally brings it out, one is completely wrong, the other is now cold. Instead of waiting for them to try and get it right again I walked out with a refund an hour after my original order was placed.
Stay away from here at all costs!!!